At Liberty Mutual, technology isn't just a part of our business, it's what drives us forward. We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as an agile team within a Fortune 100 company, we are on the front edge of an IT transformation of how people work and deliver solutions.
If you're a curious learner who enjoys leading, thrives on facilitation, collaboration, and has a passion for Agile delivery, we want you to join our team! GRM US Service Tech is looking for a Scrum Master to join our team and lead the Safeco Manage My Account (MMA) teams, as we build the best-in-class portal for Safeco customers to self-service their policies.
The Scrum Master will partner with the Product Owners, Managers, and Engineers to deliver the highest-value features that work reliably for our customers. As a team member, the Scrum Master champions techniques that build execution discipline and accountability. As part of portfolio leadership, the Scrum Master excels in transparency, continuous improvement, and trust. The Scrum Master also fosters team norms that ensure we nourish a healthy culture inclusive of all perspectives.
What does our team do? The MMA team is made up of 3 squads that build the Safeco Manage My Account application that Safeco customers use to pay their bill, view their ID cards and documents, view their coverages, make policy changes, and file claims. We're currently working on several high impact initiatives, including retiring our legacy customer security platform as well as enabling new payment options to provide more flexibility to our customers.
*Please note the job level will be based on experience.
In this role you will:

• Lead each team's Agile practice. Facilitate daily scrums, sprint reviews, retrospectives, and planning meetings. Coach the team to higher levels of Agile maturity.
• Manage interdependencies between agile teams, including upstream and downstream teams.
• Work with the Product Owner to support short and long-term release planning as well as to keep the work backlog healthy and prepared for execution.
• Partner with the Engineering Manager on strategy, role objectives, and escalations.
• Represent teams to stakeholders.
• Coordinate team activities that arise from production issues.
• Facilitate transparency, inspection, and adaption within the teams and portfolio.
• Observes & provides consistent, impactful feedback for team Agile development.
• Anticipate and address impediments to team delivery.
• Foster close cooperation across all team members within the train.
• Participate in Scrum Master Guild and portfolio forums that discuss strategy and best practices.
• Build a trusting environment where problems may be raised without fear of reprisal.
• Develop and track metrics that improve decision-making and team effectiveness.
• Bring industry-leading inspiration and techniques to the team and portfolio.
• Lead a culture of continuous improvement by encouraging experimentation and innovation in processes.
• Promotes the use of/experimentation with quality/engineering practices (BDD, TDD, Pairing, CI/CD, etc.) within the teams and portfolio.
• Create a fun and enjoyable work experience for the teams in a distributed team environment

Qualifications

• Bachelor`s degree in a relevant field (business, computer science, humanities, etc
• ) and at least 5 years related experience
• Beginner/1st level Scrum certification preferred, not required
• Knowledge/training equivalent to advanced/2nd level certifications from a reputable Lean-Agile organization a plus but not required (PSM II, ICAgile Professional - Agile Team Facilitation (ICP-ATF), ICAgile Professional - Agile Coaching (ICP-ACC))
• Experience being on multiple Agile teams in a variety of different contexts
• Scrum certification strongly preferred
• Experience working in a scaled agile framework preferred
• Thorough knowledge of business functions and extensive understanding of business operations, strategies and objectives
• Track record of continued and recent education in Lean-Agile including training, conferences, user groups, cohorts, self-study, etc

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.
Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work® US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates-as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.