Sales Operations Project Manager

| Greater Boston Area

Company Overview

Nuance Communications, Inc. is the pioneer and leader in conversational AI innovations that bring intelligence to everyday work and life. The company delivers solutions that understand, analyze and respond to human language, amplifying human intelligence. With decades of domain and artificial intelligence expertise, Nuance works with thousands of organizations – in healthcare, telecommunications, automotive, financial services, retail, and more – to create stronger relationships and better experiences for their customers.

Join our Healthcare team...caring for clinicians the way they care for patients. Beyond words. We create technology that lets clinicians capture and document care quickly and easily so they can focus their attention on their patients.

Job Summary

Summary: To be responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals resulting in high customer satisfaction & system utilization.

 

Responsibilities:

• Direct accountability and responsibility for overall project success from start to finish
• Managing the relationships with client and partner stakeholders to ensure their satisfaction throughout the project
• Working closely with the internal customer to review, analyze, understand, and define the high level Project Requirements: Objectives, Scope, Schedule Milestones
• Leading and Managing the internal Nuance project team to execute the project according to plan
• Proactively managing and resolving issues to minimize crisis and escalations, and proactively informing and engaging Senior Management in advance when they can't be avoided
• Providing leadership, guidance, and assistance to project team members as required
• Learning and Complying with all internal Project Management Methodology, Policies, & Procedures
• Providing constructive feedback and suggestions on internal Process improvements
• Leading and Managing Process Improvement Projects as needed
• Drive multiple simultaneous projects and prioritize in a fast-paced environment
• Own and nurture relationships between cross-functional teams
• The role is responsible for all aspects of the management of a program’s activities including program development, launch, execution, measurement, tracking and reporting.
• Develop and manage a comprehensive program, set of programs or complex projects that support the Healthcare Sales organization’s goals and initiatives, ensuring desired objectives are achieved in a timely manner
• Drive and manage strategic programs / projects by developing plans, schedule, budget, distributing tasks, track performance, provide feedback, resolve issues and manage change to optimize program/project performance
• Create and achieve cross-functional alignment on program objectives, critical success factors, key performance I indicators and value-driven outcomes
• Establish metrics and dashboards to measure the level of success of each initiative. Develop, measure, track, and report on programs progress and impact against objectives
• Identify, create and maintain necessary artifacts (i.e. charter, agendas, status reports, project plans), reporting needs and manage action items and follow up
• Develop and execute internal rollout plans including internal training and communications planning

• Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securing.

 

Qualifications

Number of Years of Work Experience: 8+

 

Required Skills:

• Intermediate level or above with MS Outlook, Excel, Word, PowerPoint, Visio, Teams, Project
• Excellent written and verbal communication skills
• Experience in managing cross-functional teams of diverse subject-matter experts
• Ability to build comprehensive project plans consisting of business analysis findings, strategic direction, data supported conclusions and timelines
• Ability to use conceptual and innovative thinking (i.e. identifying new/different solutions) to solve issues. Able to look beyond immediate problems for wider implications and determines best path forward.
• Attentive to detail and quality oriented; ability to execute in a timely and accurate manner
• Ability to understand and analyze reporting metrics
• Ability to work independently, superior organization and planning skills to plan and prioritize work and respond to conflicting deadlines and manage multiple assignments.
• Excellent analytical and problem-solving skills with the ability to exercise mature judgement, discuss problems, analyze solutions/options, evaluate and enable improved processes and manage ambiguity.
• Willing to travel (up to 10%)

 

Preferred Skills: PMP Certification, Master’s Degree

 

Education: Bachelor's Degree

Additional Information

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • DjangoFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • TorchFrameworks
    • Torch (PyTorch)Frameworks
    • CassandraDatabases
    • HBaseDatabases
    • Maria DBDatabases
    • MemcachedDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SQLiteDatabases
    • CosmosDBDatabases
    • Google AnalyticsAnalytics
    • NewRelicAnalytics
    • Azure App InsightsAnalytics
    • BalsamiqDesign
    • InVisionDesign
    • SketchDesign
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft Boards (ADO)Management
    • ExcelManagement
    • GitLabManagement
    • SalesforceCRM
    • SalesHoodCRM
    • XactlyCRM
    • Einstein AnalyticsCRM
    • Could9CRM
    • APTTUSCRM
    • SendGridEmail
    • Oracle EloquaLead Gen
    • Adobe Experience ManagerLead Gen

Location

Our headquarters is in Burlington, 30 minutes from downtown Boston, right off 128 and across the street from Wayside Commons (hello, shopping!).

An Insider's view of Nuance

What does your typical day look like?

I’m responsible for overseeing my team’s progress on various Corporate BI initiatives. Every morning I check in our global team to address questions they may have while developing code for designs I have created. I keep in touch with our customers, give them updates on our progress and ensure that we deliver what’s important to them.

Shivani

Principal Business Systems Analyst

What are some things you learned at the company?

Our products help healthcare professionals spend less time doing documentation and more time with their patients. I love coming to work knowing that I get to collaborate with some of the smartest people in our industry; and because Nuance embraces and promotes diversity, I get to work with people every day who bring intelligence to life.

Tom

Senior Manager – Healthcare Business Continuity and Disaster Recovery

How do you empower your team to be more creative?

We unlock the creative potential in everyone by creating an environment where people can trust each other and express their views freely. We follow three principles: focus on the customer and empathize to understand their needs, encourage risk taking, and create a platform to share the stories outlining creative ways teams solved problems.

Raghu

Vice President, Engineering

What projects are you most excited about?

I am excited to be part of a company-wide purpose and business culture focus. I have been with the company less than a year, and I can really see and feel the positive energy in the air. This project has and will open up avenues for employees to become further engaged in other aspects of the company such as community service opportunities.

Mariann

Senior Accountant, Corporate Accounting

What are Nuance Perks + Benefits

Nuance Benefits Overview

Join Nuance and you will be immersed in our culture of health. We offer comprehensive medical, dental, vision and financial health plans that provide peace of mind now and in the future. Your family and friends will enjoy spending time with you thanks to our generous paid time off and flexible work benefits. And you will feel empowered to be your best self by utilizing our fitness and wellness offerings.

Culture
Volunteer in local community
The Nuance Cares program offers employees up to 16 volunteer hours of paid volunteer time off each year supporting a qualified non-profit organization of their choice.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Team owned deliverables
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Happy Hours
Parking
We offer employees Free on-site garage parking.
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Time allotted for learning
Online course subscriptions available

Additional Perks + Benefits

Nuance supports our Employee Resource Groups (ERGs): Nuance Pride, Women in Nuance (WIN), Multicultural Association for Diversity Empowerment (MADE). These groups sponsor internal and external events and activities to create awareness, provide resources and foster relationships across the globe.

More Jobs at Nuance30 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Marketing
Operations
Project Mgmt
Sales
Marketing
new
Boston
Project Mgmt
new
Boston
Developer
new
Boston
Marketing
new
Boston
Project Mgmt
new
Boston
Developer
new
Boston
Project Mgmt
new
Boston
Developer
new
Boston
Developer
new
Boston
Operations
new
Boston
Operations
new
Boston
Developer
new
Boston
Marketing
new
Boston
Developer
new
Boston
Developer
new
Boston
Developer
new
Boston
Developer
new
Boston
Data + Analytics
new
Boston