Sales Operations & CRM Project Manager
Mirakl is powering the platform economy by providing the leading technology and partner ecosystem needed to launch an eCommerce marketplace. We are:
- The global leader in marketplace platform software, at the heart of digital transformation of the world's largest organizations
- A global company, headquartered in Paris, with 260+ employees and offices in Boston, London, Munich, Barcelona, Stockholm, and São Paulo
- A rapidly growing organization that recently raised a $70M Series C round of funding from prestigious investors Bain Capital Ventures, Elaia, Felix Capital, and 83 North bringing our total investment to $100M
- Enabling over 250 of the world’s leading B2B and B2C companies including Urban Outfitters, Afound (H&M), Toyota Materials Handling, and Walmart Mexico to offer more, learn more, and sell more
- True to our core values of: Innovate & Inspire, Satisfy & Empower Clients, Get Things Done, Go Above & Beyond, and Work Hard Together
Mirakl has grown its headcount by 200% in the last two years and will continue to bring onboard the best and brightest in 2019 and beyond. By 2020, Gartner predicts that over 50% of all online sellers will adopt marketplaces or include third-party sales in their eCommerce ecosystems. To support this rapid adoption of the marketplace model and further accelerate our growth, Mirakl is looking for a Sales Operations & CRM Project Manager.
Your Responsibilities:
• Administer the internal Salesforce.com (SFDC) instance primarily for sales and marketing
• Provide routine support and user maintenance for SFDC along with working with support on end user issues
• Manage and administer sales systems including but not limited to: HubSpot, Salesloft, Yesware
• Drive best practices in adhering to data quality within our systems
• Continuously identify opportunities for operational improvements, process efficiency gains, and sales productivity increases
• Assist in additional reporting and analytic projects
• Design, configure and test any administration of SFDC including but not limited to: new packages, custom objects, workflow rules, custom fields, and validation rules
• Maintain a holistic view of all business processes and users in the system to understand cross-functional impacts with regard to configuration, process, workflow and reporting
• Work collaboratively across functional teams to develop and advance sophisticated, quantitative analysis, translating internal and external data into actionable insights.
• Participate in developing strategy, processes, and operating procedures to a growing and international Sales organization
Requirements
• 2-4 year work experience in a Salesforce Admin role responsible for technical implementations, day-to-day operations, and long-term maintenance - preferably in a software or high-growth e-commerce company
• Proven experience of scaling a SF instance
• Detail oriented and deadline driven
• Excellent written and oral communication skills
• Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures
• Salesforce.com Admin Certification preferred
• Proficient in Google suite of products