Sales Operations & CRM Project Manager

| Greater Boston Area
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Mirakl is powering the platform economy by providing the leading technology and partner ecosystem needed to launch an eCommerce marketplace. We are:

  • The global leader in marketplace platform software, at the heart of digital transformation of the world's largest organizations
  • A global company, headquartered in Paris, with 260+ employees and offices in Boston, London, Munich, Barcelona, Stockholm, and São Paulo
  • A rapidly growing organization that recently raised a $70M Series C round of funding from prestigious investors Bain Capital Ventures, Elaia, Felix Capital, and 83 North bringing our total investment to $100M
  • Enabling over 250 of the world’s leading B2B and B2C companies including Urban Outfitters, Afound (H&M), Toyota Materials Handling, and Walmart Mexico to offer more, learn more, and sell more
  • True to our core values of: Innovate & Inspire, Satisfy & Empower Clients, Get Things Done, Go Above & Beyond, and Work Hard Together

Mirakl has grown its headcount by 200% in the last two years and will continue to bring onboard the best and brightest in 2019 and beyond. By 2020, Gartner predicts that over 50% of all online sellers will adopt marketplaces or include third-party sales in their eCommerce ecosystems. To support this rapid adoption of the marketplace model and further accelerate our growth, Mirakl is looking for a Sales Operations & CRM Project Manager.

Your Responsibilities:

• Administer the internal Salesforce.com (SFDC) instance primarily for sales and marketing

• Provide routine support and user maintenance for SFDC along with working with support on end user issues

• Manage and administer sales systems including but not limited to: HubSpot, Salesloft, Yesware

• Drive best practices in adhering to data quality within our systems

• Continuously identify opportunities for operational improvements, process efficiency gains, and sales productivity increases

• Assist in additional reporting and analytic projects

• Design, configure and test any administration of SFDC including but not limited to: new packages, custom objects, workflow rules, custom fields, and validation rules

• Maintain a holistic view of all business processes and users in the system to understand cross-functional impacts with regard to configuration, process, workflow and reporting

• Work collaboratively across functional teams to develop and advance sophisticated, quantitative analysis, translating internal and external data into actionable insights.

• Participate in developing strategy, processes, and operating procedures to a growing and international Sales organization

Requirements

• 2-4 year work experience in a Salesforce Admin role responsible for technical implementations, day-to-day operations, and long-term maintenance - preferably in a software or high-growth e-commerce company

• Proven experience of scaling a SF instance

• Detail oriented and deadline driven

• Excellent written and oral communication skills

• Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures

• Salesforce.com Admin Certification preferred

• Proficient in Google suite of products

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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • SpringFrameworks
    • PostgreSQLDatabases
    • RedisDatabases

Location

100 Dover Street, Somerville, MA 02144

What are Mirakl Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Acme employees can contribute up to $2750 annually to their FSA.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga.
Retirement & Stock Options Benefits
401(K)
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Parking
We offer employees Free on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Lunch and learns
Cross functional training encouraged
Promote from within
Customized development tracks
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