As a Readiness and Change Management consultant, you will support the implementation of complex strategic initiatives that directly affect MassMutual's salesforce, comprised of nearly 20,000 advisors and support staff. With a focus on collaboration and consultation, you will be responsible for implementing a strong change management approach, which incorporates support from functional partners like communication, training, and technology.

RESPONSIBILITIES:

This position will drive change and enhance adoption of our field associates as we continue to differentiate ourselves in a dynamic insurance/finance landscape. As a nimble and creative collaborator, you will encompass perspectives from various senior leaders, business sponsors and program managers to formulate the best readiness and change activities to ensure deployment success. Your value to the field will be derived from effective adoption and growth of various field-facing projects and initiatives. Your accountabilities will include:

• Being the subject matter expert on change management and readiness principles.
• Being the field?associates' advocate; through determining and driving decisions on readiness strategies and tactics that both meet the advisors needs and the business's interests.
• Developing activities that gather field voice including input into decision-making, issue resolution, requirements, and pilot models.
• Engaging appropriate field readiness resources (communication, training, marketing, etc.) and leading a cross-discipline team through all readiness activities.
• Ensuring a consistent deployment experience by utilizing proven best practice and standards.
• Creating and activating detailed plans. Driving execution and providing regular status of planned activities.
• Collaborating/coordinating on integration and sequencing of programs, messages, and activities between field and home office audiences.
• Contributing to the continued improvement and definition of the team's readiness practice.

BASIC QUALIFICATIONS:

• 5+ years of experience in financial services or the insurance industry
• 3+ years of experience driving readiness/change management activities directly impacting the business
• Demonstrated experience doing impact assessments for large-scale projects
• Ability to drive business activities in a matrixed environment including influencing leaders on effective change strategies while working cross-organizational boundaries
• Experience utilizing technology to improve process efficiency/productivity (i.e. Excel, Box, Skype)
• Customer service skills and continuous service process improvement to look at improving our customers' experience

PREFERRED QUALIFICATIONS:

• Bachelor's degree
• Experience working with financial advisors, specifically in driving readiness/change management activities

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