Project Team Manager

| Greater Boston Area

We’re not your traditional tech company. We recognize that talented people often come from outside the tech space. No matter what your background is, there’s a place for you at Toast. We’ve 86’d the conventional workplace for one where people can truly bring their full selves to work. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive all-in-one platform. Join us on our mission to empower the restaurant community to delight guests, do what they love, and thrive. 

Bready* to make a change?

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Drive Project Manager productivity including facilitating weekly meetings to review the backlog and offering assistance where needed
  • Overall support to the PM team
  • Lead consistent 1:1's with team, foster open communication, work through backlog and challenges
  • Act as the escalation point for Project Managers
  • Take an active role in training new team members during Orientation on best practices
  • Motivate team members, recognizing high performance and rewarding accomplishments
  • Picking up / managing reassignment of overflow projects including PTO / sick coverage
  • Communicate and collaborate with services leadership on process improvement
  • Work with Services management to set clear and realistic team goals
  • Monitor team performance and report on metrics 
  • Discover training needs and provide coaching and mentoring in day to day operations
  • Listen to team members’ feedback and resolve any issues or conflicts

 

Supervisory Responsibility:

This position manages all employees of the department and is responsible for the performance management and hiring of the employees within that department.

 

Work Environment:

This job generally operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, specific dedicated Toast POS hardware equipment. The employee is occasionally exposed to a variety of extreme conditions at job sites. The noise level in the work environment and job sites can be loud. This role works closely with Product Management, Pre-Sales SE, Project Management and Customer Services teams. Must have the ability to work with minimal supervision. Should have a strong spirit and energy to provide the best support in the restaurant industry. Must be comfortable working in an entrepreneurial environment, with a self-directed attitude and work ethic.

 

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

 

Expected Hours of Work:

This position regularly requires long hours and frequent weekend work.

 

Travel:

Potential for 10-20% travel, primarily local during the business day, although some projects may require more out-of-the-area and overnight travel.

Do you have the right ingredients*

Required Education & Experience:

  • Bachelor’s degree
  • At least 5+ years of experience in project coordination and management. Preferably in a hospitality focused environment. 
  • Substantial work experience in hardware and software implementations on an enterprise level
  • Ability to prioritize and plan effectively
  • High energy, enthusiasm, and passion for hospitality technology
  • Proven ability to effectively coordinate and work across functional teams internally and externally, in-person and virtually
  • Demonstrated ability to work well under pressure, thrive in a fast-paced environment and stay flexible through growth and change
  • Dynamic and engaging style with excellent written and oral communication across different audiences and levels

 

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

*Bread puns encouraged but not required

Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.
Toast values candidates with varied backgrounds — and these 3 employees prove it
Watch

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Associate Technical Sourcer, Previously: Software Engineer

How has your career grown since starting at the company?

I began as an Implementation Engineer, moved into instructional design, and now I am in my dream role as a Product Manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
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