Project Manager

| Greater Boston Area
At Wellframe, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey. 
Wellframe was founded to counter a pressing industry problem: the healthcare system has struggled to find ways to support people in between care settings, at scale. We believe health plans are in the best position to advocate for their members as they navigate their health and care, but know that technology alone can’t help us achieve this ambition. That’s why our team of physicians, clinicians, public health experts, data scientists, engineers, and healthcare industry experts ensure our patented technology works in service of the person-to-person connections that make healthcare work best.
We are looking for a talented Project Manager to join our Customer Success Organization. Our Project Managers are the primary point of contact for our clients as we implement the Wellframe platform, continuing the relationship throughout the customer lifecycle. Sitting in our Customer Operations team, the Project Manager owns program management, ongoing day-to-day operations, and assist in defining and executing account management strategy and corresponding relationships for 3-5 client accounts on average.
Our Project Managers work closely with our customers and the internal Wellframe teams to ensure key program milestones are met on time and that the client is positioned for success with respect to their Wellframe utilization and engagement metrics. As well as being the expert source of knowledge about our customers program attributes, operational trends, analytic needs and challenges, our Project Managers also act as the voice of the client internally, relaying the clients’ experiences and feedback internally and deriving opportunities for product and service support and enhancement. This role brings together relationship management and planning with strong operational execution.
Areas of Responsibility: 

Provide implementation project oversight and client advocacy with client accounts and within Wellframe

  • Serve as the primary, daily point of contact to clients, building strong and lasting relationships with client counterparts
  • Coordinate project/program resources and requirements needed for initial execution, on-going success, and expansion
  • Specific tasks include project management, leading client calls, training client staff, ensuring deliverables are met on time and of the highest quality, and quickly identifying and communicating potential risks as they emerge that may impact timeliness and success
  • Serve as an intermediary between clients, the Customer Operations team, and other Wellframe teams to share insights from our end-users
  • Continually monitor and analyze client program utilization and performance through regular quantitative review and interpretation of internal reports and qualitative assessment through regular client check-ins

Help establish and actively manage customer success plans

  • Partner with account lead to support client growth and drive project work to support strategic objectives
  • Facilitate and assist in the creation and updating of account management plans and client strategy frameworks
  • Leverage performance metrics to make informed, strategic recommendations to Wellframe and Customer teams 
  • Produce and deliver high quality, strategic stakeholder meeting presentations quarterly/bi-annually
  • Apply understanding of Case and Disease Management programs to inform workflow creation and recommendations for clients to leverage the Wellframe platform
  • Assist with the development of client-specific training plans and help lead both virtual and in-person trainings of client teams

Identify opportunities to grow and scale the CSO operations

  • Work closely with Wellframe Customer Success Organization leadership and other senior Wellframe leadership to meet client and internal goals
  • Identify opportunities and help implement process and performance improvement initiatives across the Customer Success organization

Education and Experience

  • Bachelor’s degree, with 5-8 years of experience
  • Experience leading health information technology or health management software projects
  • Experience in health care client management, implementation, and project team coordination roles
  • Proven experience leading project teams to meet aggressive deadlines while leveraging project management best practices
  • Exceptional time management skills and the ability to manage multiple, complex client and internal projects concurrently
  • Strong interpersonal skills with a desire to understand and serve the multi-dimensional needs of our clients - those of their business, their clinical teams and their patient populations
  • Strong understanding of payer, provider, and other key stakeholders in the healthcare market landscape

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.
This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and any percentages listed are approximate. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

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Technology we use

  • Engineering
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  • Sales & Marketing
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Location

Located in the Seaport, we are a short walk from South Station and surrounded by great lunch spots and coffee shops.

An Insider's view of Wellframe

What are some social events your company does?

Wellframe’s social events go beyond the regular happy hours (which we also do). Earlier this week, my team went bowling; with the Women of Wellframe group, we watched Ocean’s 8 together and have a potluck picnic coming up; and later this summer, we’ll all indulge in a beach day. It’s all made me feel a part of the company even as a new member.

Fabiola

Client Operations Associate

What's the biggest problem your team is solving?

Wellframe's engineering team is passionate about blending data, cutting edge technologies and security to build products that have a direct positive impact on patients' quality of life. To that end, we are currently designing the next generation of our architecture while expanding our infrastructure.

Mohammad

CTO

What is your vision for the company?

We see an opportunity over the coming years to work with more and more organizations that allow us to impact more patients more profoundly, and so we are investing a lot to not only grow commercially and bring on more clients and new partnerships, but to take on more ownership over helping our partners engage more with their patients or members.

Jake

President & CEO, Co-Founder

What makes someone successful on your team?

Tenacity: We go the extra mile to make our partners successful and inspire each other with our thirst for excellence.
Collaboration: We work constructively across disciplines to solve hard problems together.
Humility: We are never finished learning and growing, and we value the perspective and experiences of those around us.

Evan

Senior Director of People & Culture

What are Wellframe Perks + Benefits

Wellframe Benefits Overview

Wellframe recognizes that an employee benefits program is necessary for the health and well-being of our employees and their families. We are pleased to offer our employees one of the most competitive and comprehensive benefits packages in the industry.

Culture
Volunteer in local community
Wellframe participates in quarterly volunteer activities. In the past we've volunteered at More than Words, Community Servings, Boston Healthcare for the Homeless and West End Boys and Girls Club.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Task forces across the company work on meeting culture, best way to streamline communications and Health Equity.
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Interview training is conducted at Wellframe 1-2 a year to minimize bias in the interview process.
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Wellframe participates in diverse career fairs as well as provides anti-bias training for the company.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Acme Co.'s team fitness initiatives include Sponsored race teams.
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Restricted work hours
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Twice a week in-office lunches
Happy Hours
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Wellframe hosts Lunch and Learns once a month.
Cross functional training encouraged
Promote from within
Online course subscriptions available
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