Agero + Swoop
As the category leader, we are at the forefront of a major industry transformation.
Medford, MA

Project Manager at Agero + Swoop

| Greater Boston Area
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Ahead of the Curve.

No one knows the road like Agero. For over 40 years, we have provided the safest, smartest solutions for drivers and the companies that keep them moving.

As a result, we have become an industry leader, providing vehicle manufacturers and insurance carriers with privately labeled state-of-the-art roadside assistance plans and efficient claims management solutions. Our Roadside Assistance network protects more than 75 million drivers each year, providing award-winning service that helps motorists in their time of need while building customer loyalty for our clients.

Headquartered in Medford, MA with operations throughout North America, we are trusted by more than 100 leading corporations and used by 75% of the new passenger vehicles sold in the U.S. As a result, we have more information about cars and drivers than any other company. We use that data to continually enrich our solutions, maximizing our customers' opportunities while minimizing driver distraction.

POSITION SUMMARY: 

Plans, directs and coordinates activities of complex projects in both waterfall and agile methodologies. Project work varies considerably in complexity and or size based on business needs. Manages and directs all phases of the project to ensure that the goals or objectives are accomplished within prescribed time frame and budget. Regularly reviews status of project and makes modifications to scheduling, costing, and staff requirements, as necessary. Works across teams to facilitate coordination of effort for dependencies. Oversees and facilitates project team meetings including planning, backlog grooming and project retrospectives. Prepares status reports and documents periodically throughout the project. Responsible for ensuring project roll outs are on track and changes are in accordance with specifications and meet quality standards.

KEY OUTCOMES 

  • Works within the department to implement new systems or processes and complete requests/updates to meet department needs and goals.
  • Studies existing systems and processes to evaluate effectiveness and develops alternative solutions.
  • Works with other departments to facilitate the implementation and continued success of assigned projects. Participates in cross-functional teams tasked with the design, development and launch of successful initiatives.
  • Recommends and documents new processes and improvements to current processes using projected ROI’s.
  • Leads and directs project teams. Provides coaching, guidance and direction to less experienced staff
  • Creates workflow charts and process documentation of existing and new processes.
  • Oversees scheduled roll outs of project work ensuring changes are in accordance with specifications, meet quality standards and are seamlessly implemented as required.
  • Interprets department needs and works with cross-functional teams to determine project plan solutions to meet requirements.
  • Ability to work with software and quality engineering resources successfully and unblock resources when needed.
  • Prepares project related time and cost estimates.

KNOWLEDGE, SKILLS & ABILITIES:

EDUCATION: Bachelor’s degree or equivalent experience. Project Management/Scrum Master accreditation a plus.

EXPERIENCE: 6-8 years related experience. Experience analyzing business & user requirements, designing processes and managing project scope with a good understanding of general business practices.

SKILLS: Demonstrates initiative and self-motivation. Utilizes strong decision-making skills and communicates well with other team members and others cross-functionally. Identifies problems and recommends solutions and possesses the ability to write clear, concise documentation including user stories. Must be able to work in a fast-paced environment. Excellent decision-making, interpersonal and follow through skills. Experienced in the software development life cycle and agile methodologies.

WORKING RELATIONSHIPS: Works well in a team environment. Must be able to work with both business users and software developers. Works closely with users from within the department as well as business users throughout the company.

 ADDITIONAL REQUIREMENTS: Sets and works within deadlines. Must be able to manage internal and customer expectations as they relate to all facets of projects. Some travel will be required. 

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Where we are

We're located in thriving Medford, MA, a short distance from the MBTA with close access to I-93, restaurants, bars, shops and downtown Boston.

Technology we use

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What are Agero + Swoop Perks + Benefits

Agero + Swoop Benefits Overview

Agero is focused on providing a resource rich, creative environment driven by exciting work as well as a multitude of opportunities to accelerate your technology career. In support of this mission, we offer a wide range of benefits to include:

- Flexible time off policy
- Rich opportunities to volunteer and give back to our surrounding community through groups such as "read to a Child" and the Mystic Rivershed Cleanup organization.
- Tuition reimbursement
- A robust game and entertainment room complete with the latest and greatest gaming systems
- Weekly happy hours
- Robust internal career development programs designed to support the growth of each employees career
- World class onsite gym complete with spinning, yoga and much more!

Culture
Volunteer in local community
Read to a Child, Mystic Rivershed Clean up.
Eat lunch together
Intracompany committees
You will have the opportunity to help with: identifying the latest additions for our game rooms, discussing how to better communicate across the org or planning events.
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Agero employees can contribute up to $2,750 annually to their FSA.
Disability Insurance
Disability insurance covers 60% of pre-disability earnings.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Employer covered life insurance is equal to 1x an employee's annual salary. Employees also have the option to purchase supplemental life insurance up to 5x their annual salary.
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Agero provides employees with a 401(k) matching plan managed by Fidelity Investments. We match 100% of the first 2% of contributions, and 50% of the next 4% of contributions.
Performance Bonus
Whether you are an engineer or a contact center representative, a piece of your annual compensation is delivered via an annual bonus, paid 2 per year. Target bonus amounts vary by role.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Company sponsored family events
Agero sponsors summer BBQ's as well as a halloween extravaganza complete with in house trick or treating, haunted houses and best costume contests for the children of employees.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Whether it's personal development or for general education about our business, Learn at lunch is a big part of who we are!
Promote from within

Additional Perks + Benefits

We’ve got the benefits you’re used to and some you aren’t – including flexible health and dental care from your choice of doctors. We take care of the time off and allow you to make decisions about how much you want to carry over from year to year so you can recharge your batteries and achieve harmony both inside and outside of the workplace. How many places set you up with laptops and two monitors as standard fare? We’ve got more discounts and perks than you can count on 2 hands – and they are meaningful! Plus we offer a free subscription to the CC Motor Club.

An Insider's view of Agero + Swoop

How would you describe the company’s work-life balance?

Agero allows me to have the work-life balance I need. The company understands and cares that employees have things they need to deal with outside work. Agero is the most flexible company I have ever worked at in accommodating the chaotic schedule I sometimes have to work; I arrange my life first and know it’s ok to make my work fit in around that.

Cathy

Senior Manager, Data Science

How has your career grown since starting at the company?

The Agero team has supported my career growth in two ways, by helping identify my strengths and creating a role that plays to those strengths. They value their employees and frequently expose them to new opportunities. They have created an increasingly unique environment with relatively high job security, fun work, and high career growth potential.

Richard

Chief of Staff

What is your vision for the company?

To deliver exceptional, modern & seamless roadside assistance, accident management & connected vehicle experiences to customers worldwide. We’ve long been a leader in the US & are transforming the industry not just here but globally, creating new experiences for the consumer, client, call center agent, service provider, dealership & repair shop.

Jeff

Chief Strategy Officer

What makes someone successful on your team?

My team is comprised of Program Managers who are responsible for driving delivery across most of the organization. Those who are most successful are proactive, solution-oriented, and skilled collaborators, have a natural and relentless curiosity, and both embrace and evangelize change. Of course, great discipline and organization skills help too!

Stefanie

Director, Program Management

Agero Careers In Medford
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