Position Overview:

The Project Manager is responsible for the overall planning, coordination, execution, completion and evaluation of specific projects ensuring consistency with company strategy, commitments and goals.

Essential Job Functions:

• Deliver projects on time and within scope and budget.
• Plan project schedule including timelines and milestones using appropriate tools.
• Identify and manage project dependencies and critical paths.
• Track project milestones and deliverables.
• Develop full-scale project plans and associated communications documents.
• Direct and manage project development from beginning to end.
• Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
• Work with technical SMEs to define and document technical requirements for the project.
• Build, develop and grow any business relationships vital to the success of the project.
• Analyze problems and help design appropriate solutions or alternatives.
• Estimate the resources and participants needed to achieve project goals.
• Delegate tasks and responsibilities to appropriate personnel.
• Develop and deliver progress reports, proposals, requirements documentation and presentations.
• Proactively manage changes in project scope, identify potential risks and devise contingency and mitigation plans.
• Define project success criteria and disseminate them to involved parties throughout project life cycle.
   

Preparation, Knowledge, Skills and Abilities:

Required:

• Bachelor’s Degree or equivalent relevant work experience.
• Minimum of five years of technical/complex project management experience.
• Experience in project management methodology and tools.
• Proven track record of successful project management. (Technical project management required)
• Excellent problem solving, analytical and time management skills.
• Excellent interpersonal and organization skills. 
   

Pluses:

• PMI or equivalent certification.
• Contact Center Routing Platform experience. (ACD’s), IVR’s, Call Queuing, CTI and Telephony applications and protocols, etc.​