Company Overview

Imagine if we could match patients with the treatments that prove the most effective for them . . .
GNS Healthcare applies a powerful form of AI called causal machine learning to predict which treatments and care management programs will work for which patients, improving individual patient outcomes and the health of populations, while reducing the total cost of care.

Headquartered in the biotechnology and health IT center of Cambridge, MA, our patented REFS™ technology is based on recent breakthroughs in causal machine learning and AI that transforms massive quantities of patient data into computer models of disease at molecular, patient, and health system levels. These computer models power up solutions, products, and services that health plans, biopharmaceutical companies, health systems, and patient foundations utilize to slow disease progression, reduce adverse events and hospitalization, and improve therapeutic effectiveness. Our platforms and solutions have been validated across more than 35 diseases including oncology, cardiovascular and metabolic disease, autoimmune diseases, neurology, etc. and have appeared in over 40 peer-reviewed publications.

Position Summary

The Project Manager will support all cross-functional client product delivery activities of REFS licensing software products across GNS pipeline. This individual will be key for all activities supporting the execution and delivery of GNS product offerings and will be working very closely with all teams involved in the product delivery process: IT/cloud architects, engineers, client success managers and product owners. Reporting into the Senior Director of Scientific Project Management, the PM will drive the execution of high quality, global, integrated cross-functional project plans for the REFS product in support of the overall company strategy.

The primary responsibility of the project manager is to ensure that the delivery unit (IT, Client success manager, Engineering, product and Scientific value) is well coordinated and the cross-functional workstreams are organized to deliver in a timely and seamless manner according to agreed upon contractual milestones, scope and schedules. This position includes responsibilities throughout all stages of the product delivery process, including frequent client updates, forecast and escalation of client issues, recording minutes, keeping all materials related to a client engagement well organized, planning and scheduling of client meetings, contract management, project oversight, and accurate reporting of project information to the project team, senior management, and clients.

Responsibilities

• Plan, direct, and coordinate activities necessary to successful product delivery and execution (e.g., IT product deployments, client-facing meetings, training planning).
• Coordinate cross-functional delivery teams (i.e., IT, Engineering, Client Success, and Scientific Value) for successful product roll out, training and continued positive client experience.
• Coordinate, monitor, and drive schedules, deliverables, and internal/external commitments.
• Prepare project reports for management, client, or others.
• Work with clients directly to ensure their feedback is recorded and actionable to the cross-functional team and to ensure that their scientific projects are successful and that they gain value from our platform.
• Share responsibility to triage and monitor customer issues and resolution in customer support platform (ZenDesk).
• Perform customer and project needs assessment, and support Client Success Manager in requirements gathering.
• Support the Customer Success Manager in maintaining and tracking the relationship with the customers recording customer issues, needs, and future plans.
• Strive to maintain 100% customer satisfaction and monitor all delivery teams workstreams to make sure that users gain value from the GNS platform.
• Escalate feedback from customer interactions to internal key stakeholders in a timely manner.
• Facilitate resource planning, financial and capacity assessments.
• Help to prepare/proofread all project documents including training materials, SOPs, study reports and PowerPoint slide decks
• Identify risks and constraints that could negatively affect project performance and help drive reporting and resolution of such issues and escalate when needed.
• Assist in staff planning and resource allocation.
• Support creation of client success metrics tracking and reporting system.

Requirements

• BA/BS and at least 5 years of experience in project management preferably in software product delivery and execution
• Industry experience in the Biotechnology, Pharmaceutical, CRO or other healthcare-related field preferred
• Experience with cloud-scale data processing and high-performance computing products is a big plus
• Experience in a matrix environment and demonstrated ability to communicate with cross-functional teams with a variety of technical backgrounds
• Ability to thrive in a fast paced and growing startup environment
• Superior organizational, interpersonal, and written/verbal communications skills and demonstrated proficiency with Microsoft Office software
• Excellent client-facing and internal presentation, written and verbal communication skills
• Communicate with technical and non-technical audiences, effectively 
• Hands-on working knowledge of project management and CRM tools
• General technical and business knowledge sufficient to understand all factors affecting project planning, execution, and project management
• Ability to work with all levels of an organization and communicate effectively throughout
• Travel as needed to customer sites (10-15%)

Company Culture

Our philosophy at GNS is simple: we cannot transform healthcare with anything less than an all-star team. We are seeking smart, driven people who are experts in their field, have a track record of success and a passion for creating change. We believe that strong teams supercharge the performance of individuals, create a fun and dynamic workplace and great results for our clients and the people they serve.

We are passionate about our work and believe in the ability of our technology to change the world. Our core values of integrity, collaboration, value, diversity, and game-changing guide our behaviors with each other and our clients. 

GNS offers competitive salaries, stock options, unlimited vacation, health, dental and vision insurance, life insurance, long-term disability, 401(k), generous parental leave, tuition reimbursement, professional development, subsidized parking and gym membership, tasty food, volunteering opportunities, social gatherings, and more.

Equal Employment Opportunity

GNS Healthcare provides equal employment opportunities to all employees and applicants for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity or expression, age, veteran status, disability, pregnancy or conditions related to pregnancy, or genetics. In addition to federal law requirements, GNS Healthcare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.