At WHOOP, we're on a mission to unlock human performance. WHOOP empowers users to perform at a higher level through a deeper understanding of their bodies and daily lives.

As a Program Manager on our Enterprise Support team on Membership Services, you are organized, structured and have a flair for stakeholder management. You’ll tackle a variety of problems all with the goal of making our support operations more efficient or the support experience more exceptional for our Enterprise members. You will work cross-functionally with our Enterprise and Sales Operations teams. This role in particular will focus on how we can better provide scaled support operations for our important and growing Enterprise business. 

Responsibilities:

• Support Director of Enterprise Support, Membership Services with initiatives ranging from strategic program design to tactical actions to deliver change
• Manage and ensure a project governance process from strategy to implementation, with a focus on implementation of new customer support programs or modalities
• Work cross-functionally across Whoop, specifically with Enterprise Sales Operations, to develop and strategically deliver key initiatives that will help drive the Membership Services team forward
• Use data driven methodologies to prioritize projects and initiatives and gain stakeholder engagement
• Build, maintain, and communicate detailed reporting on status of key projects and initiatives

Qualifications:

• 2+ years of project management and delivery experience. Work in a fast-paced, technology lead environment preferred
• Passion for world-class support operations
• Excellent communicator both verbal and written
• Good understanding of operations, and interest in data analysis with an ability to balance attention to detail with swift implementation
• Enterprise and/or B2B experience is a plus
• Experience working with Sales Operations and/or Product teams is a plus
• Familiarity with industry standard project management methodologies is a plus

NOTE: The qualified applicant must reside in one of the following states to be considered: AL, AZ, CO, CT, D.C., FL, GA, IN, MA, ME, MD, MN, MO, MS, NC, NJ, NH, NV, OH, OR, OK, PA, SC, TX, UT, VT, VA, WA, WI.

WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility.