As Senior Project Manager, you will be responsible for overseeing multiple simultaneous projects involving multi-department and/or diverse functional activities. This includes writing project plans, tracking project status, issue and risk logs, project meetings and oversight of assigned projects. 

You will serve as the single point of contact and be the liaison between Customer Operations and projects dependents. 

You will be responsible to ensure timely and accurate completion of assigned duties and responsibilities of team members to meet the project and senior management’s expectations.

Lead and/or participate in managing project integration, scope, time, costs and quality and communicate the status, risk and issues associated with each to the correct level within the project structure and the organization to ensure that the project outcomes are achieved as defined, within budget and on-time.

Responsibilities:

• Oversee entire project life cycle from initial concept through implementation phase and post close completion for project initiatives
• Communicate project status to team and key stakeholders throughout the duration of the assignment and post implementation to make certain all impacted stakeholders have an understanding of project progress, risks, issues and activities related to the project
• Lead activities required to complete project documents; project plan, project charter, scope, and project schedules
• Identify process improvement opportunities via analysis of operational data and/or the voice of the customer
• Develop strategy, requirements and use cases with varying levels of detail as appropriate to the audience
• Initiate and drive programs which may include multiple sub-projects and corresponding project teams
• Provide regular updates to executive leadership

Requirements:

• Bachelor’s degree in a related field or equivalent work experience; MBA and/or Project Management Professional (PMP) certification preferred
• 7+ years of work experience
• Prior experience in consulting, technology, marketing or customer operations
• Experience with common analytic techniques and interpreting large data sets
• Proficient with Microsoft Office Suite, specifically advanced PowerPoint and Excel skills
• Experience with IBM Cognos, Salesforce, and Avaya preferred
• Demonstrated organizational, prioritization and time management skills to ensure activities are completed in an accurate and timely manner
• Manage change associated with the nature and scope of projects, dependent on business and stakeholder needs
• Demonstrated experience working well as part of cross-functional teams