Project Coordinator at edX

| Cambridge
Sorry, this job was removed at 11:21 a.m. (EST) on Monday, February 3, 2020
Find out who's hiring in Boston.
See all Project Mgmt jobs in Boston
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

At edX, our mission is to provide a world-class education to everyone, everywhere. Today, edX.org, a not-for-profit, offers highly-driven, intellectually curious individuals an opportunity to work in an exciting and dynamic mission-driven organization.

edX is looking for an organized and ambitious individual who wants to join our Educational Services team. Project Coordinators are responsible for many operational, project management and administrative tasks related to the launch and management of courses on edX. Project Coordinators collaborate with edX Partner Managers, the edX marketing team, and partner institutions - and are highly successful at building and maintaining these relationships - in order to get courses announced, tracked, and running successfully on edX.org.

Responsibilities:

There are 5 core responsibilities related to the role:

  • Partner and Course Announcements: Work with Partner Managers, global Partner institutions, edX Marketing and other internal and external stakeholders to get partner institutions, their courses, and their programs successfully announced on edx.org.
  • Course Management: Support Partner Managers who serve a portfolio of schools and institutions; work with edX learner and partner support teams to communicate issues and questions with course teams and guide them to quick, accurate solutions; process certificates of completion for students, and share resulting completion data, trends and recommendations with stakeholders. Report bugs and work with edX teams to resolve and communicate to global partner institutions.
  • Learner Support: Provide support to our learner-facing customer service team by working with edX Partner Managers and global partner institutions to escalate and resolve learners issues in a timely manner.
  • Partner Information Management: Gather, track, update, audit and organize our partner contact data in our customer relationship management system (Salesforce).
  • Process Improvement: Think creatively and systematically to help improve operational processes. Recommend, drive and implement process improvements that support scalability and learner and partner growth.

Requirements:

  • 1 to 3 years experience within a customer success or professional services team
  • Quick learner with excellent problem-solving skills 
  • Highly organized and pays close attention to detail
  • Superb oral and written communication skills
  • Possesses a collaborative mindset and can work well across multiple teams and functions
  • Thrives in a fast-paced, deadline-driven environment
  • Prior experience working with global and remote teams and customers
  • Bachelor’s degree, or equivalent working experience in a professional, customer-facing role(s)

Preferred:

  • Experience with Salesforce, Drupal, Atlassian JIRA or similar software a plus
  • Previous experience working with global and remote teams
  • Fluency in Spanish or another foreign language a plus

This is an individual contributor role where a high degree of both self-direction and team collaboration expected. Applicants must be able to work out of our Cambridge, MA office. 

 


Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases

Location

edX is right near the MIT campus in the Kendall Square neighborhood of Cambridge, MA. There are cafes, bars, restaurants, gyms, and a T stop nearby!

An Insider's view of edX

What’s the vibe like in the office?

Always fun and collaborative. I've never worked at a place where so many co-workers greeted me by name after just my first day.

Jim

Sales Development Manager

What projects are you most excited about?

My work focuses on enabling course teams at partner institutions to create high-quality learning experiences on edX.org. Right now couldn't be a more critical time for this work as we ramp up the amount of Master's degrees we are offering this Fall. I work with faculty, instructional designers, media producers, and project managers.

Ben Piscopo

Learning Designer

How has your career grown since starting at the company?

Working at edX has given me invaluable experience that has allowed me to explore and develop my career. I’ve been able to take on challenges and learning opportunities that have helped me discover the work I’m most passionate about. In my time at edX I’ve grown into a new role and continue to learn more about my work and myself.

Mary Mooshian

Associate Product Marketing Manager

How would you describe the company’s work-life balance?

At edX, getting your work done is very important, but the company also understands that your life and well being outside of work is directly correlated to productivity during work hours. This is clearly communicated across all levels and departments. There is also lots of company wide fun activities that help us get to know our coworkers outside.

Juliana

Software Engineer I

What are edX Perks + Benefits

edX Benefits Overview

edX employees are eligible for all MIT benefits. Enjoy the benefits of an established benefits program, but still live startup life.

Culture
Volunteer in local community
edX volunteers for the Charles River Conservancy for a Cleanup day and is deeply embedded in the local edtech community.
Partners with Nonprofits
edX partners with Year Up and She Geeks Out.
Friends outside of work
Eat lunch together
Intracompany committees
edX has a Sustainability committee, various employee resource groups, and an edX Cares committe involved in giving back to the community.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
We have a pension plan too!
401(K) Matching
5% match
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Company sponsored family events
edX's summer party is for the whole family!
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Employees receive _40__ hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
edX hosts two company outings per year - in the summer and in the winter. There are department-specific outings throughout the year!
Free Daily Meals
Stocked Kitchen
Happy Hours
Parking
We offer employees Paid on-site garage parking.
Recreational Clubs
edX has a running group and a pickup basketball team.
Fitness Subsidies
edX has access to the MIT gym at a great rate!
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Promote from within
Continuing Education stipend
We have a $5,000 tuition reimbursement (per calendar year) through MIT's benefits. Additionally, we have a $200 stipend (per calendar year) for edX courses.

Additional Perks + Benefits

As employees of MIT, we have some of the best benefits around! Free lunch every day (of various catered cuisines) brings people into the cafeteria to enjoy lunch as a group, and opens up edXer's culinary horizons.

More Jobs at edX9 open jobs
All Jobs
Data + Analytics
Design + UX
Dev + Engineer
Product
Project Mgmt
Sales
Developer
new
Cambridge
Developer
new
Cambridge
Design + UX
new
Cambridge
Design + UX
new
Cambridge
Product
new
Cambridge
Data + Analytics
new
Cambridge
Sales
new
Cambridge
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView edX's full profileSee more edX jobs