Simply Business
Boston, MA

Program Manager at Simply Business

| Greater Boston Area
Sorry, this job was removed at 5:07 p.m. (EST) on Monday, January 6, 2020
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Simply Business is more than our name. It's how we approach insurance: Make it clear. Make it simple. Make it affordable. By combining exceptional talent, technology, data, and knowledge, Simply Business is the go-to online insurance brokerage that protects small businesses and the entrepreneurs who work hard to build them. 
We want team members who have the drive to challenge boundaries. If you’re smart and passionate about delivering brilliant customer experiences, we’d love to hear from you.
The Program Manager is responsible for managing a wide range of projects and ensuring that all deliverables are consistently completed on time while meeting quality standards and senior leadership expectations. The Program Manager will be responsible for improving and supporting business operations and process efficiencies within the organization, and will accomplish this through managing cross-functional teams.

As a Program Manager, you will:

  • Organize, track, and drive projects of all sizes including large cross-functional initiatives
  • Create documentation to hold teams accountable and keep them on track
  • Provide motivation and direction to ensure that team project goals, objectives, milestones, and deliverables are achieved in a timely manner
  • Lead and drive project status meetings to begin, troubleshoot, and successfully complete projects
  • Monitor and report on progress of projects to all stakeholders

What we are looking for:

  • Advanced knowledge of project management methodologies and tools
  • 5+ years of experience managing large scale programs/projects
  • Bachelor's degree
  • Strong presentation and meeting facilitation skills
  • Outstanding organizational skills and attention to detail
  • Ability to work independently, manage multiple tasks and projects, meet deadlines, and manage to schedule
  • Ability to develop effective relationships with a broad array of individuals

What are the benefits?
Here are some of the great benefits and perks that come from being a Simply Business employee:
• A salary that reflects your experience, our pay policy, and the market we’re in from your first day
• Group plan for medical, dental, and prescription drug coverage
• Short term disability, long term disability, and life insurance coverage
• Participation in the Company’s bonus program
• Participation in 401(k) plan with a 3% employer match
• Commuter benefits to help cut down on commuting costs
• 25 days of vacation time plus 10 company holidays
• Flexible working hours and working from home
• Annual company trip, regular outings, and volunteer opportunities 
• An awesome WeWork office with cold brew coffee, beer on tap, local pop-up events, and more 
As a company, we pride ourselves on inclusion in the workplace. Simply Business is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Want more info on working at Simply Business? Check out our careers page: https://www.simplybusiness.com/careers/ 

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Where we are

We are located in downtown Boston, accessible to every line on the T and surrounded by a lot of history and a lot of great places to grab lunch.
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What are Simply Business Perks + Benefits

Simply Business Benefits Overview

Here are some of the great benefits and perks that come from being a Simply Business employee:
• A salary that reflects your experience, our pay policy, and the market we’re in from your first day
• Group plan for medical, dental, and prescription drug coverage
• Short term disability, long term disability, and life insurance coverage
• Participation in the Company’s bonus program
• Participation in 401(k) plan with a 3% employer match
• Commuter benefits to help cut down on commuting costs
• 25 days of vacation time plus 10 company holidays
• Flexible working hours and working from home
• Annual company trip, regular outings, and volunteer opportunities
• An awesome WeWork office with cold brew coffee, beer on tap, local pop-up events, and more

Culture
Volunteer in local community
Simply Business has volunteered with Rebuilding Together, Greater Boston Food Bank, and more.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
SImply Business has many committees across the business including Wellness, Social Impact, and Diversity & Inclusion.
Open door policy
Team owned deliverables
Team based strategic planning
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Simply Business offers a generous 25 days of vacation per year for all employees.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Monthly "First Thursday" events have included bowling, museums, food tours, Halloween parties, and more. Something different happens every month!
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within

An Insider's view of Simply Business

How would you describe the company’s work-life balance?

We genuinely care about the work-life balance of our teammates and understand that things come up. That’s why we give our employees the ability to work from home when they see fit, not the other way around. Plus, all of our meetings are remote-friendly, so we never feel like we’re missing out on important conversations!

Mariah

Senior Manager, Customer Communications

What projects are you most excited about?

I've really enjoyed working on the Front End for our Knowledge Center redesign, now called Simply U. Our current blog design has been sufficient, but the redesign will have new features including commenting, recommended articles, and categorization. Additionally, the new design will look much fresher and offer a better experience to customers.

Bryan

Front End Developer

How has your career grown since starting at the company?

When I started at Simply Business, I was given the opportunity to take a leap and take on new responsibilities that I had never done before. My team has supported me and worked with me to help me learn so many new skills. I feel like I have grown in so many ways since starting here and I can't wait to see what is next.

Kelsey

Talent Acquisition Specialist

What projects are you most excited about?

Myself and another female colleague are working on bringing a program called #iamremarkable to SB. It is about female empowerment, which is one of my passions! The program aligns with SB's devotion to gender diversity. It’s exciting that I have been encouraged and supported in this effort and I think it speaks volumes for the company I work for!

Jill

Quality and Insurance Specialist

Jobs at Simply Business
4

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Data + Analytics
Operations
Sales
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Director of Business Analytics

Simply Business
Greater Boston Area
13 hours ago
+34
The Data and Analytics department aims to inspire and empower Simply Business to create value through data. As a US Director of Insights, you will lead a team of talented Insight Analysts, inform the business strategy and be the most senior Data and Analytics person in the US. As the most senior Data and Analytics member in the US, you will have a fantastic opportunity to drive our business forward by informing the strategy and by partnering with all departments that need insight. You are expected to put your strategic, analytical and managerial skills to use in the context of a data-hungry and agile organization.

Quality Manager

Simply Business
Greater Boston Area
1 day ago
+34
This role will oversee the quality, learning, and sales support organization within the CSC. Reporting to the Director of the CSC, this individual will work across the sales and service organization to coach team members around compliance, process, and sales best practices. In addition to their quality responsibilities, they will oversee the sales support and training function (within the CSC) and in partnership with their peers, define learning gaps and implement solutions.

Licensed Service Insurance Agent

Simply Business
Greater Boston Area
4 days ago
+34
As a Licensed Service Agent, you will act as the primary contact for direct customer service inquiries when handling inbound & outbound service calls, web-chat, and direct email via our ZenDesk Customer Service software. You will also use various automated systems to perform your daily tasks and responsibilities.

Director, Customer Solutions Center

Simply Business
Greater Boston Area
6 days ago
+34
The Director of Customer Solutions Center is responsible for the strategic planning and execution of all CSC operations. Core duties include creation and management of processes for the continuous improvement of the customer experience; driving operational effectiveness across the entire CSC with an emphasis on Sales, Customer Service and Core Operations (Quality, Training, Reporting, etc.) while enhancing an existing infrastructure and scaling for rapid growth; and balancing the growth of the CSC while maintaining a human-centric environment.