Program Manager, Field Operations (Remote or Cambridge, MA)

| Cambridge | Remote | Hybrid
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Soofa is the neighborhood news feed that connects a community with screens everyone can see and anyone can use. We're a woman-founded MIT startup with a mission to make cities smart, social, and sustainable.
We are seeking a meticulous field operations manager to join our Operations team and set up, monitor, and remotely troubleshoot Soofa Signs across the country.
Candidates from underrepresented backgrounds are especially encouraged to apply. Remote candidates welcome, Boston area preferred.
Responsibilities

  • Manage day-to-day Soofa Sign fleet operations
  • Create work orders and manage in-field contractors to complete sign repairs and key component swaps
  • Review in-field contractor work reports, manage the contractor invoicing process
  • Troubleshoot devices in the lab and in the field using electrical and data analysis skills
  • Produce failure reports, identifying emerging trends for maintenance
  • Assist in implementing, maintaining, and improving electrical instruments, equipment, facilities, components, products, and systems
  • Manage maintenance inventory and spare part shipments

Qualifications

 

  • 3+ years experience in a program manager role
  • 1+ years' startup experience
  • Experience using SaaS and productivity tools, such Slack, HubSpot and Asana
  • Strong communicator and forward thinker
  • Effective meeting planner and leader-we want to see the template you use for meeting agendas

Candidate Characteristics

 

 

  • Comfortable picking up the phone and coordinating remote work with contractors
  • A meticulous worker; nothing delights you more than a pristine spreadsheet
  • Strong analytical and documentation skills
  • Curious and ambitious, excited to learn the ins and outs of Soofa's product
  • Love of working cross-departmentally with many stakeholders
  • Warm, empathetic, people-first approach to everything you do

Bonus Points For

 

 

  • Engineering experience
  • Firmware or software experience

Perks of Working with Soofa

 

 

  • Best of both worlds: Soofa's Cambridge HQ is open, safe, and compliant for anyone who wants to use it; or, work from anywhere
  • Generous healthcare, dental, vision, and parental leave packages
  • Free short- and long-term disability and life insurance
  • Flexible PTO
  • Dog-friendly office
  • Virtual and in-person team events
  • Company culture focused on talent development and caring personally

Soofa is an Equal Opportunity Employer that does not discriminate on the basis of race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, pregnancy or pregnancy-related condition, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Soofa is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.

 

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Location

Located in trendy East Cambridge, Soofa is steps away from both Kendall Square and the Green Line. Most roles are 100% remote-optional.

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