Chewy
We're on a quest to help people connect through pets.
Boston, MA

Program Manager, DEX at Chewy

| Greater Boston Area
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Our Opportunity:

We are looking for a Program Manager within Chewy’s Delivery Experience (DEX) team. Delivery Experience is the art and science of delighting customers by delivering their orders how and when they expect. As part of the DEX team, you will work on cutting-edge technology needed to provide customers accurate and reliable delivery promises on storefront, check-out and throughout the delivery process. The scope of this role is to lead programs and products in partnership with key stakeholders that improve the Chewy’s delivery experience. In this role, we are looking for a leader who can take customer pain-points, build strategic roadmaps and successfully work with multiple partners across the organization to deliver new and innovative solutions. This person will need to have the ability to both think big but also dig deep to drive program strategy and prioritization. This individual should also have strong communication skills including ability to influence senior leadership along with being a strong analytical thinker to build scalable processes and program structure to support our growth.

What You’ll Do:

  • Develop a best-in-class Delivery Experience from checkout to customer receipt.
  • Own end-to-end strategic program from intake, develop and maintain roadmap(s) for your program(s) ensuring product enhancements; communicate impact clearly across the organization and use to drive prioritization.
  • Proven ability to perform in-depth analysis, synthesize results, develop stories, build strategies and make recommendations to business and technical leaders.
  • Utilize data to understand customer behavior as well as business objectives; transform those insights into clear business requirement documents for customer experience enhancement and new feature development.
  • Guide cross-functional teams of engineers, designers, and analysts playing a key role in organizing and communicating their work across the organization.
  • Work with Technology and Operations to bridge technology gaps to improve delivery experience for Chewy customers.
  • Utilize data to understand customer behavior as well as business objectives; transform those insights into clear business requirement documents (BRD) and product requirement documents (PRD) for product enhancement and new features.
  • Monitor performance of your program(s) and measure impact of enhancements; communicate impact clearly across the organization and use to drive prioritization.

What You’ll Need:

  • 3+ years of experience ideally in eCommerce or B2C product/program management with a track record of delivering large scale projects and leading teams through complex problems.
  • 3+ years of experience working cross functionally with tech and non-tech teams.
  • High sense of ownership, urgency, and drive.
  • Working knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.
  • Ability to handle multiple competing priorities in a fast-paced environment.
  • Independently driven, resourceful, and able to deliver results with minimal direction.
  • Experience defining program requirements and using data and metrics to determine improvements.
  • Ability to think and perform in both strategic and tactical spaces, concurrently.
  • Excellent written and verbal communication skills for both technical and non-technical audiences.
  • Excellent analytical and interpersonal skills, with ability to work successfully across all disciplines.
  • Ability to communicate clearly and effectively with developers, business owners, and senior business leaders.
  • Position may require travel.

Bonus:

  • MBA and bachelor’s degree in Engineering, Supply Chain Management or other technical field from an accredited university
  • Supply Chain knowledge and ability to benchmark best practices both internally and externally to search for best-in-class operational solutions; challenge and alter current processes where needed
  • Fluency in SQL and/or Tableau
  • Familiarity with machine learning and/or data-driven modeling for eCommerce recommendations

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact [email protected] 
To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: https://www.chewy.com/app/content/privacy).
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Where we are

Located in the Fort Point neighborhood, home to many of Boston's hip and upcoming restaurants along with emerging technology companies.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • VueJSLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • GRPCFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • VerticaDatabases
    • AerospikeDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • ConfluenceManagement
    • JIRAManagement
    • dotCMSCMS
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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks

An Insider's view of Chewy

What’s the vibe like in the office?

Fast paced! We work in "doggy-years" here. It's a place where talent and hard work is valued and where team members can think big and can bring their dreams to life.

Greg

Senior Technical Recruiter

What kinds of technical challenges do you and your team face?

At Chewy, one of our operating principles is Accelerate Time. We release new features weekly, fail fast, and iterate often to bring incremental progress quickly to our Pet Parents. Our success is driven by a customer first mentality, a culture of collaboration, and empowering individuals and teams.

Heather

Associate Director, Product Management

How does the company support your career growth?

Chewy gives a significant amount of freedom and autonomy to do your best work. I am able to pursue the most important objectives, and work that I really enjoy. It’s an amazing feeling to see your hard work pay off immediately and have a positive impact on the team—and something that makes life at Chewy really unique!

Rich

Human Resources Business Partner

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.

Mike

VP, Software Engineering

What projects are you most excited about?

Collaborating with so many different teams on a daily basis and seeing how we all come together to help pet parents find the products that they need for their pets.

Victoria

Senior Integrated Marketing Manager

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