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Program Manager, Degree Programs

| Greater Boston Area

We’re seeking people who share our passion for transforming how education is delivered.

At edX, a Cambridge-based non-profit, our mission is to offer a world-class education to everyone, everywhere, allowing them to gain the in-demand skills and knowledge that will lead to fulfilling careers and lifelong success. Today, edX provides more than 19 million people access to education from the best universities and institutions in the world, including Harvard, MIT, Oxford, and UC Berkeley. EdX provides inspirational and transformative knowledge to students of all ages, social status, and income, worldwide. Starting in 2017, we furthered this mission by offering accredited online Masters degrees providing ​a​ more convenient, lower-cost,​​ “stackable”​ means of earning credentials towards a full degree.

Under the supervision of the Senior Director, Degree Programs, the Program Manager, Degree Programs at edX is an operations professional responsible for the launch and successful execution of university degree programs offered on edX.org. This is a new position for edX so you will be instrumental in fully defining the role. The Program Manager advises institutional leadership, institutional and program-level marketing, and program course faculty and production teams in best practices to create impactful online programs on the edX platform and drive results for edX, partners, and learners. The Program Manager collaborates across edX teams and functions to execute against program strategy, drive operations to meet ambitious enrollment, retention, and satisfaction targets, and monitor and support the reporting and communication of performance.

The ideal candidate will have on-the-ground experience with online degree programs for a university or third-party online program manager (OPM). The candidate should be highly motivated, intellectually curious, and demonstrate the ability to solve complex problems, create processes, and navigate a fast-paced and entrepreneurial environment. The successful Program Manager brings a unique balance of business acumen, situational fluency in higher education environments, customer centricity, project management skills, and a consultative mindset.

Key Responsibilities:

  • Provide overall operations management of a portfolio of online degree programs on edX.org, serving as the primary point of contact for your portfolio of partners and for internal support team at edX
  • Monitor and manage program performance against the model and against ambitious enrollment, retention, and satisfaction targets
  • Consult with partner institution teams on most effective design and delivery of credit-bearing education and learner support at scale
  • Manage revenue and cost flows with partners and internally for portfolio of programs
  • Collaborate effectively with internal functional teams (e.g., Marketing, Product)
  • Align internal and external efforts to deliver an exceptional student experience
  • Develop and improve business processes internally and as part of a community of practice with partner institutions
  • Act as the voice of the partner and learner, advocating for product enhancements and policies which reduce friction in the degree experience, while balancing them against edX’s interests and objectives

Qualifications & Skills:

REQUIRED:

  • 7-10 years of professional experience with 3-5 years of experience in managing online higher education or related academic programming
  • Superb project management and organizational skills, including multiple / complex stakeholder management (internal and external) and competing priorities
  • Excellent analytical skills and experience in Excel or other analytical software
  • Proven success against ambitious targets
  • Thrives in a fast-paced, start-up work environment, accepting of change and comfortable with ambiguity
  • Strong attention to detail, deadlines, and quality of delivery
  • Strong interpersonal and collaboration skills
  • Comfort moving between management of senior stakeholder communication and more tactical operations
  • Excellent communication skills with fluency in business and academe
  • Ability to identify and troubleshoot potential issues before they arise
  • Positive team player with a roll up your sleeves, client / customer-first attitude

PREFERRED:

  • Additional experience in consulting or professional services
  • Master’s degree; MBA is a plus

This is an individual contributor role where a high degree of both self-direction and team collaboration expected. Some travel required.

Applicants must be able to work out of our Cambridge, MA office. Sorry, Visa sponsorship is not available.

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Location

edX is right near the MIT campus in the Kendall Square neighborhood of Cambridge, MA. There are cafes, bars, restaurants, gyms, and a T stop nearby!

An Insider's view of edX

What’s the vibe like in the office?

Always fun and collaborative. I've never worked at a place where so many co-workers greeted me by name after just my first day.

Jim

Sales Development Manager

What projects are you most excited about?

My work focuses on enabling course teams at partner institutions to create high-quality learning experiences on edX.org. Right now couldn't be a more critical time for this work as we ramp up the amount of Master's degrees we are offering this Fall. I work with faculty, instructional designers, media producers, and project managers.

Ben Piscopo

Learning Designer

How has your career grown since starting at the company?

Working at edX has given me invaluable experience that has allowed me to explore and develop my career. I’ve been able to take on challenges and learning opportunities that have helped me discover the work I’m most passionate about. In my time at edX I’ve grown into a new role and continue to learn more about my work and myself.

Mary Mooshian

Associate Product Marketing Manager

How would you describe the company’s work-life balance?

At edX, getting your work done is very important, but the company also understands that your life and well being outside of work is directly correlated to productivity during work hours. This is clearly communicated across all levels and departments. There is also lots of company wide fun activities that help us get to know our coworkers outside.

Juliana

Software Engineer I

What are edX Perks + Benefits

edX Benefits Overview

edX employees are eligible for all MIT benefits. Enjoy the benefits of an established benefits program, but still live startup life.

Culture
Volunteer in local community
edX volunteers for the Charles River Conservancy for a Cleanup day and is deeply embedded in the local edtech community.
Partners with Nonprofits
edX partners with Year Up and She Geeks Out.
Friends outside of work
Eat lunch together
Intracompany committees
edX has a Sustainability committee, various employee resource groups, and an edX Cares committe involved in giving back to the community.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
We have a pension plan too!
401(K) Matching
5% match
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Sick Days
Employees receive _40__ hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
edX hosts two company outings per year - in the summer and in the winter. There are department-specific outings throughout the year!
Free Daily Meals
Stocked Kitchen
Happy Hours
Parking
We offer employees Paid on-site garage parking.
Recreational Clubs
edX has a running group and a pickup basketball team.
Fitness Subsidies
edX has access to the MIT gym at a great rate!
Professional Development Benefits
Tuition Reimbursement
Promote from within
Continuing Education stipend
We have a $5,000 tuition reimbursement (per calendar year) through MIT's benefits. Additionally, we have a $200 stipend (per calendar year) for edX courses.

Additional Perks + Benefits

As employees of MIT, we have some of the best benefits around! Free lunch every day (of various catered cuisines) brings people into the cafeteria to enjoy lunch as a group, and opens up edXer's culinary horizons.

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