Professional Services Operations Specialist
Rapid7's IT security solutions deliver visibility and insight that help you make informed decisions, create credible action plans, and monitor progress. They simplify compliance and risk management by uniquely combining contextual threat analysis with fast, comprehensive data collection across your users, assets, services and networks, whether on premise, mobile or cloud-based. Rapid7's simple and innovative solutions are used by more than 5,100 enterprises and government agencies in more than 90 countries, while the Company's free products are downloaded more than one million times per year and enhanced by more than 200,000 members of its open source security community. Rapid7 has been recognized as one of the fastest growing security companies by Inc. Magazine and as a "Top Place to Work" by the Boston Globe. Its products are top rated by Gartner®, Forrester® and SC Magazine. For more information about Rapid7, please visit http://www.rapid7.com.
This key and highly visible position reports directly to the PSO Operations Manager and will play an important role in helping grow all lines of Rapid7 Professional Services – as part of the Services organization’s overriding effort to create Rapid7 Raving Fans / Customers in order to drive overall company growth.
The Revenue Operations Specialist is empowered to make impactful decisions on Resource Management and operational auditing of our projects. The Specialist is required to exercise independent judgment and discretion in managing all aspects of Company resources to be allocated to billable projects, and to analyze all completed projects for revenue recognition criteria.
In This Role You Will:
Drive achievement of financial targets by mastering resource management methodology
Exercise independent judgment and discretion in making numerous resource management decisions to help align with timeline, budget and resource requirements on customer projects
Manage resource allocation to the appropriate mix of billable project or directed, objective-based activity
Critically analyze completed projects for key revenue recognition criteria, escalate and drive any potential risk to closure working with the project management, and consultant team.
Work with the Operations Manager to support and continuously improve the project automation modules within our CRM & Resource planning tools
Actively participate in execution of PSO team and personal quarterly goals
In Return You Will Bring:
1-3 years of experience in a project management or operational role
Proven ability to manage high volume of activity effectively in a matrix resource environment – You get stuff done
You like to look at things from many different angles and come up with great solutions – Never settling for “the path of least resistance”
You consider Excel and PowerPoint old friends, not enemies
Experience with CRM Systems (NetSuite, Netsuite SRP or Open Air a plus but not required)
Fundamental understanding of project management methodology
Strong communication skills and team-driven focus is essential, as this team member will be expected to act independently as well as collaboratively with customers, peers, partners, and managers to ensure customer satisfaction and team goal achievement
Nice to Have But Not Required:
Project Management Professional (PMP) and / or ongoing affiliation with the Project Management Institute (PMI)
Experience working in a services organization within a software company