Professional Services Manager at Touchplan

| Greater Boston Area
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Touchplan is seeking an experienced Lean construction professional to join our team as a Professional Services Manager. The ideal candidate will have a proven track record supporting and developing customer accounts in a fast-paced, high growth environment. Must be a self-starter with exceptional networking and customer consulting skills, who thrives under pressure.

Responsibilities:

  • Provide technical sales and comprehensive customer support for Touchplan product offerings.

  • Provide advanced onboarding and best practices to customers.

  • Facilitate construction progress and pull planning meetings

  • Facilitate weekly follow up meetings with project teams

  • Master schedule review and consultation

  • Phase scheduling review and consultation

  • Lookahead planning review and consultation

  • Commitment planning consultation

  • Last Planner® System implementation and metrics consultation

  • Construction drawing and work zone review and consultation

  • Work sequencing and TAKT consultation

  • Outline and specify UI/UX improvements to Touchplan based on customer feedback

Requirements:

  • 10+ years of construction or project management experience

  • Strong background in Lean construction and the Last Planner® System

  • Experience developing and maintaining customer relationships

  • Excellent written and verbal communication skills to interact with customers

  • Committed to operating with a sense of urgency and a positive winning attitude

  • Bachelor’s degree in a relevant field

  • 30% - 40% Travel

Bonus Skills:

  • Consulting experience

  • Software as a service (SAAS) experience

  • In depth knowledge of construction management, architecture, engineering or project controls

 

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Location

Located in P.O Square right off of State Street - one of the oldest streets in Boston! Legendary landmarks, great restaurants and tons of transit.
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