Professional Services Manager

| Greater Boston Area
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Touchplan is seeking an experienced Lean construction professional to join our team as a Professional Services Manager. The ideal candidate will have a proven track record supporting and developing customer accounts in a fast-paced, high growth environment. Must be a self-starter with exceptional networking and customer consulting skills, who thrives under pressure.

Responsibilities:

  • Provide technical sales and comprehensive customer support for Touchplan product offerings.

  • Provide advanced onboarding and best practices to customers.

  • Facilitate construction progress and pull planning meetings

  • Facilitate weekly follow up meetings with project teams

  • Master schedule review and consultation

  • Phase scheduling review and consultation

  • Lookahead planning review and consultation

  • Commitment planning consultation

  • Last Planner® System implementation and metrics consultation

  • Construction drawing and work zone review and consultation

  • Work sequencing and TAKT consultation

  • Outline and specify UI/UX improvements to Touchplan based on customer feedback

Requirements:

  • 10+ years of construction or project management experience

  • Strong background in Lean construction and the Last Planner® System

  • Experience developing and maintaining customer relationships

  • Excellent written and verbal communication skills to interact with customers

  • Committed to operating with a sense of urgency and a positive winning attitude

  • Bachelor’s degree in a relevant field

  • 30% - 40% Travel

Bonus Skills:

  • Consulting experience

  • Software as a service (SAAS) experience

  • In depth knowledge of construction management, architecture, engineering or project controls

 

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Technology we use

  • Product
  • Sales & Marketing
    • Google AnalyticsAnalytics
    • HotJarAnalytics
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM
    • IntercomCRM
    • SalesforceCRM
    • SpiroCRM
    • GmailEmail
    • Zoom InfoLead Gen

Location

Located in P.O Square right off of State Street - one of the oldest streets in Boston! Legendary landmarks, great restaurants and tons of transit.

An Insider's view of Touchplan

What does career growth look like on your team?

In a normal organization, there can be a high turnover of sales personnel whereas at Touchplan we put a significant emphasis on training development in order to retain our talented team members.

Daniel Eddy

Senior Sales Manager

What are Touchplan Perks + Benefits

Touchplan Benefits Overview

- 8 company holidays
- 15 paid time off days
- 2 floating holidays
- 401(k) retirement plan
- 75% of healthcare cost covered (medical/dental/vision)
- flexible hours
- semi-annual outings
- occasional company lunches

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Touchplan provides employees with a flexible work schedule that includes flexible start and end times.
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Touchplan hosts company outings a few times each year.
Professional Development Benefits
Job Training & Conferences
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program.
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