Toast
We power successful restaurants.
Boston, MA
Remote

Onboarding Consultant I - POS at Toast

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Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

The Onboarding Consultant serves as the customer’s relationship manager & point of contact  from the time that the account has been booked, through the onboarding phase of the customer journey. The Onboarding Consultant role is responsible for managing a book of business (80+ restaurants) within their assigned Region.  They are expected to work autonomously under an Onboarding manager to complete expected goals for numbers of projects taken live per month, self managing and prioritizing what they work on based on customer need and Toast requirements.

The Onboarding Consultant must be comfortable with ambiguity and work flexibly in a business with aggressive growth goals.  Leveraging their Toast product knowledge and project management skills, the Onboarding Consultant will partner with restaurant owners in order to build out a onboarding plan that will produce a high quality implementation experience within timeline and budget constraints.

About this roll*: 

  • Customer Relationship Manager (30%) -  the Onboarding Consultant is the primary point of contact for all clients post booking by sales. The Onboarding Consultant is chartered with managing the relationship with the client while creating & executing a detailed onboarding plan. The Onboarding Consultant is also responsible for managing all communication with the client during the Go-Live phase. During this phase of the customer journey, the Onboarding Consultant works closely with the client in order to understand their unique business needs and to build out an onboarding plan that will allow them to manage their restaurant business efficiently and effectively. The Onboarding Consultant enables restaurant owners and staff to utilize Toast to create best practices for managing their daily restaurant operations - this includes management of labor and food costs, table turn time and guest relationships.
  • Site Assessment & Networking Design (20%) - the Onboarding Consultant is responsible for conducting remote site assessments to determine the networking needs of our clients prior to installation and communicate those needs to the project resources. The Onboarding Consultant will configure the POS system to the customers’ unique needs in order to maximize the benefits of their toast purchase, such as better table turns, decreased shrinkage, and increased efficiency.
  • Onboarding & Training (20%) - the Onboarding Consultant is expected to remotely onboard and document the installation of the Toast POS system, observing Toast best practices as well as documenting any deviations from best practices that were identified during the design phase of the project. The Onboarding Consultant is accountable for creating & leading an onboarding training plan on the Toast product specific to the configurations of the system for their business and workflow.  The Consultant trains the entire restaurant staff on how to leverage the system to create operational efficiencies and positively impact the guest and staff experience.
  • Project Management (20%) - Leveraging their strong project management skills, the Onboarding Consultant will manage several onboarding engagements simultaneously. Effective time management is an essential skill for all Onboarding Consultants as they are responsible for a large book of onboarding business in their region and the restaurant industry is significantly time constrained.  
  • Post Live Relationship Management (10%) - As the client is transitioned over into the post-onboarding phase of the customer journey, the Onboarding Consultant is expected to ensure this transition goes smoothly and therefore is available for remote Go-live support to assist and guide the customer during their first several days of usage by providing post-live remote guidance, troubleshoot problems or follow-up training.

Do you have the right ingredients*

  • 3 + years of experience in customer facing roles in technology industry required; restaurant experience a plus
  • Previous POS systems experience 
  • Proven track record of success in delivering complex projects in the technology industry, managing a book of business and partnering with external clients to deliver on the promises committed to in the sales process 
  • Ability to manage ambiguity and operate independently
  • Bias for action; performance driven with the confidence to operate independently
  • Strong presentation skills required; training & development experience is a plus

Our Spread* of Total Rewards

  • Unlimited Vacation
  • Sabbatical opportunity after five years
  • Professional Development Reimbursement Program
  • Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
  • Various peer and company recognition programs
  • 401(k) and matching
  • Medical, Dental, & Vision Coverage
  • Mental Health Benefits
  • Subsidized backup childcare

*Bread puns encouraged but not required


#LI-REMOTE

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

For roles based in the United States:  As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.

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Where we are

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularjsLibraries
    • ES6Libraries
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What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks

An Insider's view of Toast

How would you describe the company’s work-life balance?

Toast is a pretty special place to work. I really enjoy the collaborative and supportive work culture. Toast goes out of its way to take care of employees through additional days off to flexible hours to peer groups and training.

Brad

Senior Engineering Manager

How do you collaborate with other teams in the company?

Being a part of the R&D team, I collaborate closely with cross-functional partners like Product, Design, Quality and Documentation to ensure alignment across the team and ultimately execution. Since joining Toast, I have been stretched both technically and non-technically, grown my career and become a stronger engineer and a more effective leader.

Eden

Manager, Software Engineering

How has your career grown since starting at the company?

I began as an Implementation Engineer, moved into instructional design, and now I am in my dream role as a Product Manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What unique initiatives do you have that encourage innovation?

I love our bi-annual company-wide Hackathons! The mission is to provide all Toasters with the opportunity to innovate on Toast’s products, processes, & culture while fostering new connections between teams and people. I absolutely love seeing Toasters come together; the energy, enthusiasm, & passion for making Toast better is incredibly inspiring!

Jane

Senior Director of Product Management

How does the company support your career growth?

When Toast hires you, they immediately invest in you and give you every bit of support to ensure you are not only successful but in the best position for growth. Aside from the great support resources, Toast has a team of some of the smartest people in tech that I've been able to learn from.

Royce

Senior District Sales Manager

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