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Master Problem Solver

| Greater Boston Area
Master Problem Solver
Come join the LevelUp team to help build the next generation payments network and customer engagement platform from our HQ in downtown Boston. We take pride in our inclusive and collaborative team atmosphere that encourages constant learning and growth, and empowers our employees to use their unique strengths and perspectives to make the biggest impact possible. And if we can have some fun, eat tons of food and win the Boston Business Journal’s #1 Best Place to Work Award (which we did!) along the way, even better.
Summary
LevelUp is seeking a talented individual to join our Network Operations team. As a Master Problem Solver (MPS) you will be responsible for testing, configuring and maintaining integrations with online orders providers (e.g. Delivery.com, Olo, etc.). These integrations power LevelUp’s “Network,” restaurants that allow LevelUp users to place orders and have food ready when they arrive. The MPS position requires a mix of technical and business acumen and is an excellent entry point into a fast-paced, dynamic startup for those interested in software development, operations and quality assurance.

Responsibilities

  • Configure, test and maintain LevelUp’s integrations with online ordering providers (e.g. Delivery.com, Olo, etc.) using programs like Postman, API Fortress and Runscope
  • Coordinate with engineers to deliver new integrations and fix bugs in a timely fashion
  • Diagnose, triage and repair errors related to the order ahead experience in LevelUp apps and 3rd parties using our ordering APIs
  • Maintain a pulse on order ahead performance; root cause bugs and general errors that might arise to prevent future complications
  • Proactively identify opportunity areas for our network by working cross functionally with internal teams

This Job Might Be a Fit If You:

  • Are a passionate problem solver, capable of prioritizing and delivering solutions in a fast-paced environment
  • Have strong attention to detail and excellent communication skills (both written and verbal)
  • Are self-motivated, high energy driven personality with the ability to follow through on assignments
  • Are familiar with writing SQL queries and experience with project management tools (we use Jira)
  • Are awesome. And ready to work with awesome people!
  • Have a Bachelor’s degree

Bonus Points if You:

  • Are familiar with software development (e.g. know how to code, work with developers, etc.)
  • Appreciate .gifs
  • Are a quick study and love to learn how things work

Benefits & Perks

  • Free catered lunches from the businesses in the LevelUp ecosystem plus LevelUp credit to spend wherever we are accepted
  • A never ending amount of coffee beans to make whatever suits your fancy and a snack closet that’s constantly stocked with a variety of snacks ranging from super healthy protein bars to a delicious bag of greasy chips.
  • Incredible benefits package 100% paid for by the company including Medical, Dental, Vision, Medical Deductible Reimbursements, Disability & Life Insurance, Optional Life Insurance and Pet Insurance
  • 401(k) with company match and a wide variety of investment options
  • Monthly Tax-Free Cell Phone allowance
  • Flexible Unlimited Vacation Policy
  • Generous and Fair Parental Leave
  • Casual office environment where jeans and flip flops are acceptable. #NoSuits
  • Convenient access to the MBTA via red, green, orange line & Commuter Rail (Downtown Crossing Station, Park Street & South Station are a few blocks away)

About Us LevelUp is used by more than 4MM customers paying at over 100,000 locations nationwide. Most recently we closed $50MM in funding from JP Morgan Chase and are backed by Google Ventures, T-Ventures and Highland Capital. LevelUp powers the mobile experiences for top brands like Potbelly, Tropical Smoothie Cafe, Equinox, Steak ‘N Shake, Dunn Bros Coffee, Argo Tea & sweetgreen. The Engineering team includes 50+ contributors spread across five teams: Design, Mobile, Platform, POS, and Agency. We take pride in the utility of the products we have built and the craftsmanship of their implementations. On the Platform team, we embrace a flat hierarchy and pair junior developers with more senior mentors. Small pods often form to tackle high-priority projects, all of which benefit from thorough testing and code review. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Come Join Our Team and apply online today!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • RubyLanguages
    • AndroidLanguages
    • iOSLanguages
    • Factory GirlLibraries
    • RspecLibraries
    • httpartyLibraries
    • ASP.NETFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • JIRAManagement
    • SalesforceCRM

Location

We are in the heart of downtown Boston's financial district, easily accessible by bus and train, and surrounded by tons of restaurants and amenities.
1 Federal Street, Boston, MA 02110

An Insider's view of LevelUp

What’s the vibe like in the office?

It's fun coming to work because there's a constant buzz in the office. Everyone's excited to be here, working on big things, but also having fun collaborating and just being around each other. The marketing team is really tight knit- even though we're busy heading up our own projects, we make sure to take time to catch up on what we're up to.

Dyan

Growth Marketing Manager

How has your career grown since starting at the company?

The sales career path I set out to conquer led me down a very different path than I expected. I recognized an opportunity to contribute to the success of the company in a different way– by supporting our hiring efforts and growing our HR department. I had little to no experience, but I proved very quickly that I was hungry to learn.

Ashleigh

HR Princess

How do your team's ideas influence the company's direction?

Our inside sales team lives on the company's front lines, playing an integral part in our growth strategy. Our sales team has direct access to our CSO, CEO and the entire marketing team. Their feedback, ideas, and suggestions -- even down to who they choose to call day in and day out ultimately define who our next client becomes.

Kathleen

Inside Sales Manager

What are LevelUp Perks + Benefits

LevelUp Benefits Overview

LevelUp provides full health benefits, in addition to deductible reimbursement. We match your 401(K) contributions to 25% (up to $1,000). There are many chances to get to know your colleagues: happy hours, outings, or during the monthly company-wide meetings.

Each employee gets a monthly allotment of credit to use on the LevelUp App. We provide lunch a few days out of the week, but encourage our employee's to step away from their desk and choose one of the restaurants nearby that use LevelUp! We have a stocked kitchen with healthy (and non-healthy) snacks, and a beer fridge. LevelUp also helps you get to work with a monthly CharlieCard.

We encourage you to be your true self, because we believe that is what makes LevelUp so unique.

Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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