Manager, Technical Brand Management

| Greater Boston Area

About The Opportunity

Here at Grubhub we’ve been dedicated to giving diners the most convenient way to order food from their favorite restaurants (whether that’s a late night Chalupa from Taco Bell or a salad for lunch from a local restaurant the day after they enjoyed said late night Chalupa).

 

While we are food-obsessed, we are also customer-obsessed. We look to constantly innovate our technology so our diners’ food experience is memorable, restaurant owners get more business and individuals across the country looking for work can deliver the food from the restaurant to the diner flawlessly. We take great pride in knowing that we are a part of 20+ million diners food ordering experience and we are partnered with 125,000 restaurants in 2,400 US cities across our suite of apps (Grubhub, LevelUp, Seamless, Tapingo, AllMenus and MenuPages).

 

Want to be a part of the biggest movement in the US that is moving eating forward? If so, we want to talk to you - and hear what’s your favorite restaurant for food delivery!

 

The Manager of Technical Brand Management directly supervises and supports a set of Technical Brand Managers, the client-facing arm of the Grubhub Enterprise Digital Agency. You’ll be the main escalation point for your team members and will be charged with ensuring your team members stay on task, helping them achieve their goals which align with the strategic business objectives, and providing guidance on their day-to-day activities. You will also be responsible for ensuring the team is working well cross functionally, including with Product Management, Program Management, Development, and Design and with providing career guidance and growth opportunities for high performing members of the team.

Some Challenges You’ll Tackle

  • Directly manage a group of Technical Brand Managers, acting as a mentor and resource to your team to help improve both project management and client relationship management skills
  • Provide guidance and support career development of Technical Brand Managers
  • Guide others in how to manage clients of increasing complexity and how to address future pain points
  • Handle incoming client escalations as needed, with the goal of continuously improving client relationships
  • Ensure your team’s launches are staying on track and help your team manage obstacles as needed
  • Contribute to ongoing process improvements and documentation of processes within the Technical Brand Management team
  • Act as an advocate for Grubhub | LevelUp in each relationship to drive adoption, retention, and participation in new campaigns, features and products
  • Act as a cross-functional liaison with key leaders across the agency team and the rest of the organization, including developing strategic recommendations to improve app delivery timelines and quality

You Should Have

  • 5-8+ years enterprise account management,  brand management, client management, digital marketing, or project management experience, with additional experience managing a team or operating in a mentoring capacity
  • Excellent communication skills. Good listener, capable of understanding client issues and translating them into an appropriate solution
  • Ability to manage and mentor a team, with strong leadership skills 
  • Solutions-oriented, with ability to creatively solve problems
  • Open to receiving and providing constructive feedback
  • Knowledge of restaurant operations and client relationship skills
  • Robust training skills - one on one and in a group setting
  • Proven ability to work across many departments to achieve results
  • Analytical skills to make and support business decisions
  • Excellent organization and time management skills
  • Comfortable working in a fast-paced entrepreneurial environment

And Of Course, Perks!

  • Flexible PTO. It’s true, no strings attached and all the time you need to recharge. 
  • Better Benefits. Get quality insurance, flex-spending accounts, retirement options and commuter perks.  
  • Free Food. Kitchens are stocked and free Grubhub each week. 
  • Stock Up. All of our employees are owners, in fact, they’re granted Restricted Stock Units, which means we’re all in it to win it. 
  • Casual Culture. Catch rays on the rooftop or get comfy on a couch and get to know your coworkers — because work, should be a place you want to be. 

 

Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to talentacquisition@grubhub.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • JavaLanguages
    • RubyLanguages
    • AndroidLanguages
    • iOSLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • Relational DatabasesDatabases
    • Google AnalyticsAnalytics
    • JIRAManagement
    • SalesforceCRM

Location

We are in the heart of downtown Boston's financial district, easily accessible by bus and train, and surrounded by tons of restaurants and amenities.
Why This Employee calls Grubhub the Cirque du Soleil of Tech Talent
Watch

An Insider's view of Grubhub

What’s the vibe like in the office?

It's fun coming to work because there's a constant buzz in the office. Everyone's excited to be here, working on big things, but also having fun collaborating and just being around each other. The marketing team is really tight knit- even though we're busy heading up our own projects, we make sure to take time to catch up on what we're up to.

Dyan

Growth Marketing Manager

How do your team's ideas influence the company's direction?

Our inside sales team lives on the company's front lines, playing an integral part in our growth strategy. Our sales team has direct access to our CSO, CEO and the entire marketing team. Their feedback, ideas, and suggestions -- even down to who they choose to call day in and day out ultimately define who our next client becomes.

Kathleen

Inside Sales Manager

What are Grubhub Perks + Benefits

Grubhub Benefits Overview

PTO. It’s true, we provide you a generous amount of time to recharge.

Better Benefits. Get quality insurance, flex-spending accounts, retirement options and commuter perks.

Stock Up. All of our employees are owners, in fact, they’re granted Restricted Stock Units, which means we’re all in it to win it.

Free Food. Kitchens are stocked and free Grubhub each week.

Casual Culture. Catch rays on the rooftop or get comfy on the couch and get to know your coworkers — because work, should be a place you want to be.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Time allotted for learning
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