Company Overview

At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them.  We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.  

Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.  

Join our Healthcare team...caring for clinicians the way they care for patients. Beyond words. We create technology that lets clinicians capture and document care quickly and easily so they can focus their attention on their patients.

Job Summary

Position summary:

The Manager for Enablement Technology Solutions is a critical leadership role within the Customer Success Enablement team. The role is responsible for enabling the CSO organization cross functionally to deliver a single customer experience with scalable, flexible, technology-driven learning solutions. The Enablement Technology Solutions Manager will deliver just-in-time solutions to allow customers to access learning how, when and where they need it, including: integrated/in-product learning.

Principal duties and responsibilities:

•Develop and deploy technology solutions to support enablement of all CSO functions and external customers, including online learning capabilities and centralized learning resources.
•Oversee and coordinate the planning, execution and delivery of multiple large, complex technology projects 
•Determines company needs for learning and development, creating a technology roadmap to ensure effectiveness and scalability of our internal and external learning solutions.
•Manages the activities involved in the design, preparation and delivery of learning and development technology programs, including Learning and Content Management Systems. 
•Devise strategies for future learning technology needs, aligning tactical objectives and action plans with strategic business objectives.
•Strategic initiatives include operationalizing continuous improvement solutions from Kaizens, global shoring, business transformation, and maximizing technology.
•Partners with Enablement peers across the organization to build organizational capability that drives sustainable business results by ensuring that systems, resources and metrics are in place to support strategic learning goals.
•Assist in the creation of custom dashboards and system reporting to help Customer Success organization identify potential enablement issues on a proactive basis. 
•Develops methods for evaluation of learning program effectiveness. 
•Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
•Foster both commitment and shared responsibility for a defined team purpose.
•Actively seek to anticipate obstacles; develop contingencies for team members to complete their work.

•Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securing

Knowledge, skills and qualifications – 

Education: Bachelor’s degree required

Minimum years of work experience: 8+ years

Required skills:

•Customer-centric mindset with focus on enablement and learning success
•Metrics-driven – strong command of learning and education methods and strategy
•Enablement technology knowledge, up to and including Learning Content Management Systems 
•Excellent Project Management skills
•Communication skills, both verbal and written 
•Vendor relationship management experience

Preferred skills:

•Healthcare industry experience 
•ITSM experience 
•Six sigma methodology
•Bachelor’s degree in Learning & Development related field preferred.

Additional Information

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.  

Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.