Lead Delivery Consultant

| Greater Boston Area
Thanks for your interest in Dynatrace! We’re so glad we caught your eye. You’ll notice that our hiring process have been adjusted to all-virtual due to the global pandemic. You can still expect a thoughtful recruitment approach throughout each stage. However, please note that our team of recruiters and hiring managers are working from home so don’t be surprised to see or hear their family members or pets in the background during their conversations with you. We expect similar situations in your home, too. No worries if so--We’re all learning to make-do!
If you have any questions or concerns during your application or recruitment process, send us an email: [email protected] Stay safe!
In this role, you’ll work directly with our customers to implement, configure, provide training, and deliver use-case consulting for our award-winning platform. You’ll represent Dynatrace as a trusted adviser, guiding customers along their digital transformation journeys. You’ll have the opportunity to learn new technologies while using your existing knowledge of web applications and cloud technologies.
This isn’t an entry-level position. Ideally you have a background in technology with an application focus and are a natural problem solver who likes a variety of challenges. The Dynatrace Platform touches multiple groups, making this a visible position within our customers. It helps to be personable and outgoing because you’ll be right in the middle of things, having regular interactions with developers, architects, business analysts, and line-of-business executives. You’ll be the direct cause of “wow!” experiences at our customers.

Travel and Training Requirements

  • Most Dynatrace Services OnDemand engagements are short (one week) to mid-term assignments and currently all delivered remotely (0% travel). However, if needed and when safe and agreeable to travel again, some of the team who desire to do so will go back to traveling up to 50%.
  • Must be willing to attend extensive, multi-week instructor led trainings, e-learning, and virtual delivery observation activities

Typical Activities

  • Define and deliver education sessions focused on Dynatrace platform and solutions in our customers’ environments
  • Consult with customers to understand, and then meet, their business and technical goals
  • Install, configure, automate, mentor, and troubleshoot
  • Serve as subject matter expert on Dynatrace techniques and best practices, combining product expertise with your skills and knowledge
  • Identify key “Business Modeling” ecosystem integration and automation opportunities, especially around reporting, alerting, dashboards, SLAs, etc.
  • Analyze performance data and assist with performance troubleshooting / tuning of customer applications, architecture, procedures and practices
  • Use Dynatrace products to find and point out obvious application performance and other problems for those great “aha!” moments
  • Participate in project scoping
  • Build relationships that support the successful adoption and integration of Dynatrace products throughout the application lifecycle
  • Partner with the sales team as needed in presales technical sessions
  • Recommend complementary platform features to meet customer goals

Required Skills

  • Undergraduate or graduate degree in Computer Science, Computer Information Systems, or a related technical discipline, or equivalent work experience
  • 2+ years hands-on design and programming in some object-oriented language preferably on medium-to-large online systems. This is not a programming position, but our team routinely works with customer developers and architects and must have these skills to be credible. Appropriate university-level programming coursework may be acceptable
  • 4+ years consulting, presales, or support experience with application-focused software requiring interactions outside of the data center (other APM tools; large packaged apps; not simply infrastructure)
  • Comfortable with common Windows and Linux administration, and with Linux/UNIX command line
  • Comfortable creating and maintaining personal virtual machines (Windows and Linux guest OSes) with products such VMWare Workstation and VirtualBox
  • General understanding of cloud architectures (Azure, AWS, Kubernetes, OpenShift, Cloud Foundry)
  • Understanding of containers and microservices
  • High level understanding of database technologies; Relational (SQL Server, DB2, Oracle, etc.) and NoSQL/non-relational (Cassandra, MongoDB)
  • Basic to intermediate networking skills. Exposure to network administration and infrastructure design. Experience with basic network troubleshooting tools such as TCPDUMP or Wireshark. Understanding of LAN/WAN, routers, switches, and network optimization. Knowledge of the OSI model and common network protocols (e. g. HTTP/S, TDS, TCP, FTP)
  • Experience with data presentation via charts and dashboards
  • Understanding of code- and container-level performance tuning, troubleshooting, and architecture best practices in large multi-tier and SOA-based applications
  • Proven problem-solving nature, with an engaged, self-motivated, can-do attitude
  • Excellent verbal and written English or regional communication skills and attention to detail

Desired Experience:

  • 3+ years consulting or equivalent industry experience with Dynatrace technology
  • Dynatrace Professional product certification
  • Prior classroom or formal training experience
  • Experience in DevOps, CI, and CD
  • Performance tuning in other application tiers (Database, Network, Storage, etc)
  • Multiple industry certifications in “new stack”, cloud, big data, and other key technologies (AWS, GCP, Azure, PCF, OpenShift, Docker, Kubernetes, SNOW, Splunk, Ansible, Chef, Puppet, Jenkins)

Dynatrace provides software intelligence to simplify enterprise cloud complexity and accelerate digital transformation. With AI and complete automation, our all-in-one platform provides answers, not just data, about the performance of applications, the underlying infrastructure and the experience of all users. That’s why many of the world’s largest enterprises trust Dynatrace to modernize and automate enterprise cloud operations, release better software faster, and deliver unrivaled digital experiences.
 
We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an equal opportunity employer and VEVRAA Federal Contractor. We consider all qualified applicants of diverse background and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, veteran status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [email protected] Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement.
Note to Recruiters and Placement Agencies: Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • AWSLanguages
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • AngularFrameworks
    • DB2Databases
    • Microsoft SQL ServerDatabases
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    • PostgreSQLDatabases
    • DynatraceAnalytics
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    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement

Location

Just 11 miles west of Boston, you'll find the Dynatrace headquarters, placed outside the bustle of the city in the tech-hub of Waltham.

An Insider's view of Dynatrace

How would you describe the company’s work-life balance?

Dynatrace has provided me with the tools and flexibility to work remotely (when needed) which has allowed me opportunities to be an involved, present parent and have the option to travel while still fulfilling the obligations to the organization I support.

Joe Callina

Lead Sales Recruiter

What does your typical day look like?

I start going through my Salesforce tasks and running through my Cadences in SalesLoft -- this consists of sending targeted emails, executing campaigns, and cold calling. Throughout the day I'm always on LinkedIn where I read any posting from my Named Accounts, read through profiles and network. I then communicate these findings with my Reps.

Kristen Armata

Sales Development Representatives NORAM

How does the company support your career growth?

Dynatrace has a fantastic training program in place to support new hires! The SDR team continues that training with weekly, monthly, and quarterly enrichment to help new employees gain the skills needed to be successful!

Jamie Mallett

Partner Program Manager NORAM

How do you make yourself accessible to the rest of the team?

From the time the new employees attend boot camp to their time in the field around the world, I make myself available to every rep, manager, SE...the entire organization for sales calls, employee meetings, partner calls, events, etc. I have direct communication with team members daily and I give everyone my number and they know they can call me.

Steve Pace

SVP, Global Sales

How has your career grown since starting at the company?

I’ve been with Dynatrace for 2+ years now and it’s incredible to look back and see how I’ve grown professionally over that time. From launching a company-wide employee advocacy program to having the opportunity to teach incoming “Dynatracers” about the benefits of social media.

John Rocker

Social Media Manager

What are Dynatrace Perks + Benefits

Dynatrace Benefits Overview

Being a leader in the market doesn’t mean it’s all work and no play. At Dynatrace, our employees take their jobs seriously but also like to have fun. While at work, we encourage you to take a break and enjoy a game of ping-pong, have a cup of coffee. Work flexibility is important at Dynatrace, we are investing in your growth and happiness! Dynatrace provides a comprehensive benefit plan that allows employees to select benefits that fit their personal needs and stay competitive in the market place.

Culture
Volunteer in local community
Greater Boston Food Bank. Cradles 2 Crayons.
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Disability insurance covers 100% of annual salary with no maximum.
Dental Benefits
Our dental plan covers $2500 of expenses.
Vision Benefits
Annual eye exams are $10 co-pay with $140 for glasses and contact lenses.
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Dynatrace, Inc. 401(k) retirement plan offers pre-tax and after-tax contributions, a wide spectrum of investment options, loans and a year-end True-up.
401(K) Matching
Dynatrace, Inc. provides employees with a 401(k) matching plan managed by Fidelity. We match 6% of contributions up to 3% of an employee's annual gross pay.
Employee Stock Purchase Plan
Dynatrace, Inc. offers qualified employees to purchase company shares at a 15% discount.
Child Care & Parental Leave Benefits
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Employees have unlimited Sick days.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Dynatrace, Inc. offers pre-tax commuter benefits for all employees.
Game Room
Stocked Kitchen
Dynatrace, Inc. has a fully stocked kitchen including unlimited snacks, coffee, tea.
Professional Development Benefits
Promote from within
Online course subscriptions available
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