IT Helpdesk Engineer (Entry-Level)
The Opportunity:
We are currently seeking an Associate Helpdesk Engineer with strong Windows and Mac OS X experience to support 250+ users based in the United States (both in the Framingham office and remote employees) and off-hours employees based in Dublin.
Reporting to: Corporate IT Helpdesk Manager
Location: Framingham, MA
What You Will Be Doing:
Equipment management including:
- Support for issues with individual computers and video conferencing, including hardware configuration and installation, and operating system installation
- Support for other hardware such as Cell Phones/Tablets configuration, password or other user assistance, etc.
- Order and set up new computers, collect from those departing, distribute, track and collect temporary loaners
- Basic Networking and troubleshooting
- Laptop software re-imaging or other solutions as needed
- Keep updated inventories
Software management, including:
- Keep up-to-date with all licensing
- Manage AD/O365
- Set up Outlook and other user settings for new employees, for loaner machines, etc.
- Installation and configuration of 3rd party add-ins/extensions and SAAS applications.
Training-related:
- Equipment training – new and ongoing programs
- Assistance/training on user issues, as well as basic recurring network maintenance
The Skills You Will Bring:
- Proven communication and customer service skills
- A desire to help people
- Knowledge of networking concepts (IP addresses, DNS, DHCP, etc.)
- Experience with helpdesk/support software
- Demonstrated interest and aptitude in technology and technology issues (Linux, Windows 2012, Office 365, SCCM, DPM, etc.)
- Bachelor's degree or 1-3 years related experience required.
Who We Are:
Culture creators. Visionaries. Innovators. Game changers and changemakers. A Unicorn or two … That’s who we are at Workhuman®. We love what we do because we’re shaping the future of work – and the world – through our people and global technology. We’re building cultures of gratitude and human connections for leading global brands – and that starts with our own. Here you can be yourself, learn and grow with some of the best people you’ll ever meet. Be inspired to do your best work, celebrate life’s most meaningful moments and truly experience the benefits of an award-winning workplace and caring culture rooted in respect and gratitude. This is the place where you can make a positive difference to colleagues, customers and the world every day. You might just be the next human we’re looking for – because all the things that make you human and unique are the very reasons you belong here!
The Company:
Workhuman® is the world’s fastest-growing integrated Social Recognition® and continuous performance management platform. Our human applications are shaping the future of work by helping organizations connect culture to shared purpose. With a consistent stream of gratitude fueling unparalleled, provocative workplace data and human insights, Workhuman® Cloud is a critical software engine for global companies seeking to motivate and empower their people to do the best work of their lives. Workhuman® (formerly known as Globoforce) was founded in 1999 and is co-headquartered in Framingham, Mass., and Dublin, Ireland.
- Workhuman® is used by millions of employees across 160 countries.
- Our core values are; Respect, Determination, Innovation and Imagination.
- We are #2 Great Place to Work in Ireland for the 2018 medium-sized workplace category and have been named one of the 2018 Top Places to Work in Massachusetts by the Boston Globe.
- Check out our state-of-the-art offices in Framingham, MA and Dublin, Ireland.
Perks & Benefits for our Happy Healthy Humans:
- Comprehensive Health Plans
- Fully paid parental leave (12-week maternity/4-week paternity) effective day 1
- Peer-to-peer recognition program
- 401(k)
- Tuition Reimbursement
- Commuter bus from downtown Boston
- On-site fitness center
- Wellness rewards and reimbursements
- Fully stocked kitchen (cold brew on tap - snacks and coffee machines as far as the eye can see…)
- Regular celebrations for employees, families and special guests