Implementation Manager, Education at Flywire

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Company Description

Are you ready to trade your job for a journey? Become a FlyMate!
Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to transform receivables and deliver on the most mission critical payments across education, healthcare, travel and B2B. We’ve got a leading technology platform and a global payments networked that is unrivaled. What more do we need to truly be unstoppable? Perhaps, that is you! 


Who we are: 
Flywire was founded in 2011 by a former international student, who experienced firsthand all the challenges of paying for college from another country—and made it his mission to solve them.
Today, Flywire has applied our high tech payments platform combined with our owned global payments network to expand and digitize the payment experience for over 3,000 education, healthcare, travel & B2B clients world-wide, processing more than $16B and covering more than 240 countries and territories globally. And, we’re just getting started!
With over 500 FlyMates distributed across 12 offices world-wide and representing more than 32 nationalities, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Job Description

The Opportunity:

Flywire is seeking an Implementation Manager to join our dynamic and growing team and support our Education clients. As a Flywire Implementation Manager in Education, you will partner with colleges and universities around the United States. If you have previous experience in higher education, experience with SAAS based integrations, and want to launch your career in the exciting world of Fintech this is the role for you!

  • Lead client engagements and manage relationships with colleges and universities after the contract is executed to foster ongoing client happiness
  • Proven organizational ability to plan and execute on multiple simultaneous projects from end to end
  • Ensuring that all projects are delivered on time, within scope, and within budget
  • Developing project scopes and objectives, involving all key partners and ensuring technical feasibility
  • Coordinating internal resources and third-parties/vendors for efficient execution of projects
  • Ensuring resource availability and allocation
  • Developing detailed project plans to track progress
  • Performing risk management to minimize project risks
  • Crafting and maintaining comprehensive project documentation
  • Reporting progress and business needs to management

Qualifications

Here’s What We’re Looking For:

  • BA/BS degree (required)
  • 5+ years of project management experience
  • A background working for a SaaS based company or in Higher Education (preferred)
  • Baseline understanding of technology — e.g., SQL, databases, APIs, Web Services, SFTP, file troubleshooting, infrastructure and enterprise systems
  • Working knowledge of Agile, SDLC, and other software development methodologies
  • Familiarity with Salesforce, Student Information Systems, and other CRM applications
  • Knowledge of Peoplesoft, and/or Ellucian is preferred
  • Excellent client-facing and internal communication skills (written and oral)
  • Strong organizational skills, including attention to detail and multi-tasking
  • Ability to prioritize multiple projects simultaneously
  • Able to use tools to keep projects moving forward.
  • Can work independently and be self motivated.
  • PMP certification (preferred)

Additional Information

What We Offer:

  • Competitive compensation, including stock options

  • Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)

  • Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media

  • Dynamic & Global Team (we have been collaborating virtually for years!)

  • Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates Be a meaningful part in our success - every FlyMate makes an impact

  • Competitive time off including FlyBetter Days to volunteer in a cause you believe in

  • WFH Stipend & Digital Disconnect Days 

  • Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect 4-5 rounds of interviews with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a homework assignment (don’t worry - this is the fun part!) your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. 

Flywire participates in E-Verify for all U.S. employees.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • Google AnalyticsAnalytics
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    • LookerAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement
    • SalesforceCRM
    • GmailEmail
    • MarketoLead Gen

Location

Our three floor office is overlooks the Boston Common right on Tremont Street.

An Insider's view of Flywire

How do you collaborate with other teams in the company?

Flywire is a truly global company with 10 offices across the world. Marketing is an exciting team to be a part of because we are at the intersection of so many different initiatives. We partner with sales, customer success, business operations, people & culture and product, and so much more!

Allison MacLeod

EVP Global Marketing

How does the company support your career growth?

The exposure Flywire gives to all sectors of the business has made the most valuable impact on my career. Working cross-functionally with Flymates from other teams and other countries allowed me to broaden my scope and expand my skills. You learn to be agile and to adapt quickly to change, which has made me a better version of myself as a worker.

Rachel

Program Manager - Global Education Partnerships

How do you empower your team to be more creative?

With the many different personalities and styles on my team, I don’t employ a template for building or maintaining relationships with our partner schools. This 'thinking outside of the box’ approach allows for innovation, imagination, and resourcefulness. As a result, our message is consistent but the delivery is unique and personalized.

Jim

Relationship Management Lead - Education

What’s the vibe like in the office?

The vibe in the Boston office is ‘work hard, play hard.’ Boston Flymates are extremely passionate about what they do and what they represent, which for me as a relatively new Flymate is so motivating and inspiring. I’ve never worked at a place where its people were so welcoming and always eager to help in any way they can!

Yen

Client Success Specialist

What are Flywire Perks + Benefits

Flywire Benefits Overview

Flywire is proud to be one of Built In Boston's 100 Best Places to Work. To recognize the value of FlyMates' efforts, Flywire offers a comprehensive program of benefits! We believe work should energize and engage you, bringing both personal and professional satisfaction.

We’ll help you unlock your potential through on-the-job training, mentoring, and development workshops. We have a collaborative culture which makes Flywire the best environment in which to thrive.

Culture
Volunteer in local community
We love to see and encourage FlyMates to get involved in the Boston community. We partner with local charities such as BUILD Boston and ArtLifting and are always looking to expand.
Partners with Nonprofits
Annual partnership with School the World! We fundraise and send FlyMates to around the globe to help build communities.
Friends outside of work
Eat lunch together
Intracompany committees
FlyMates drive our social agenda - whether it’s a Friday night FIFA tournament, scavenger hunt across the city or exploring new neighborhoods together. FlyMates are always planning something fun!
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
We have a very active and engaged Employee Resource Group, FlyMates First, consisting of 30 FlyMates around the Globe, who are dedicated to our DE&I efforts both internally and externally.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Flywire also provides 4 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Flywire provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Company sponsored family events
Flywire sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Flywire provides “FlyBetter Days” which provides two additional paid days off for a FlyMate to use to support their local communities or causes that matter to them.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Flywire sponsors commuter benefits for all of our office-based FlyMates.
Company Outings
Flywire hosts summer and holiday gatherings for FlyMates across the globe.
Game Room
Stocked Kitchen
Flywire has a fully stocked kitchen including unlimited snacks, coffee, tea, a Bevi machine and all the Coke Zero and Diet Coke you can handle.
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
Our health insurance provider offers a fitness reimbursement among other great benefits!
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
We host FlyBytes monthly to share exciting news and updates across departments so teams stay updated and informed of exciting work happening around the globe!
Cross functional training encouraged
Promote from within
Time allotted for learning
Customized development tracks
Paid industry certifications
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