Implementation Engineer, ConneX Integrations

| Greater Boston Area

CrunchTime! (www.crunchtime.com), the leading enterprise restaurant management platform, is experiencing record sales growth and is seeking new team members across the organization who share our passion for restaurants and technology.

Back in 1995, when we created the first web-based restaurant back office system, the cloud certainly wasn’t the buzzword it is today. Since then, the world's best brands representing ten's of thousands of restaurants have chosen CrunchTime as their integrated back office solution and is now considered the industry gold-standard.

CrunchTime! is looking for a highly motivated Implementation Engineer to join our ConneX product development and implementation team. ConneX is an exciting product that provides seamless, near real-time data integration between our customer’s point-of-sale systems and the CrunchTime! Enterprise Suite. In this position you will work directly with our world-class hospitality clients to implement, test and support their use of the ConneX suite of components. If you possess a drive for excellence, thrive in a fast paced environment, and desire to be part of a team that is dedicated to being an industry leader, then we want to hear from you.

This is a unique role within our organization. The best candidates will demonstrate a combination of top-notch customer service skills as well as some software system support/scripting skills. In addition, you should be able to effectively multi-task and be comfortable wearing multiple hats in order to meet tight deadlines. This is a fantastic opportunity to learn and build on your technical skills.


Responsibilities:

  • Introduce and educate clients on ConneX and its capabilities
  • Provide technical and consultative support to our clients
  • Perform programming/scripting in support of implementations and the ConneX product itself
  • Perform quality assurance testing
  • Work with other engineers to troubleshoot technical issues
  • Provide some 2nd tier technical support
  • Contribute ideas for product enhancements
  • Support the team in developing ConneX documentation

Skills & Requirements:

  • Ability to communicate technical ideas to non-technical audiences
  • Ability to learn new tasks, software platforms and industries quickly
  • Experience with scripting/programming (eg. shell, SQL, Python, etc)
  • Experience with one or more Point of Sale systems is highly desirable
  • Excellent troubleshooting and creative problem solving skills
  • Excellent communication and presentation skills
  • Ability to manage priorities across a diverse set of responsibilities
  • Ability to multi-task
  • Self-starter attitude; ability to perform strongly without constant supervision
  • Highly organized and detail-oriented


Enjoy Excellent Benefits:

CrunchTime! Employees enjoy a competitive salary, depending on experience, plus access to a progressive benefits program which includes the following:

  • Health and dental insurance
  • Vision plan.
  • Disability insurance.
  • Life and AD&D.
  • Flexible Spending Accounts for dependent and medical care.
  • Generous Paid Time Off Plan
  • 401K Plan with employer match.
  • Employee Assistance Program (EAP).
  • Educational assistance for approved courses.
  • Commuter benefits including parking reimbursement
  • Catered lunch every Friday from top Boston restaurants.
  • Bagels every Tuesday.
  • Thirsty Thursday's featuring fine local craft brews.
  • Generous employee referral bonus.
  • Community volunteer programs.
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Location

We're in the West End - near the Celtics, Bruins, and only a 2-min walk from North Station and the Haymarket T. Big things are happening around here!

An Insider's view of CrunchTime!

What are some social events your company does?

Did we say we like food? Every Friday we have a huge lunch spread from one of Boston's best lunch places - and it's always something different. Tuesdays are for hot bagels and muffins. "Thursty Thursdays" feature the finest local craft brews we can get our hands on. There's even a Bevi and all the Caribou, Dunkin' and Starbucks you can drink.

Paul

Sales and Marketing

What does your typical day look like?

As an implementation lead, when I am on the road, I spend my day onsite with the client at their corporate offices guiding them through the process of integrating CrunchTime into their business model. One of the most interesting aspects of my job is learning our client’s business needs and helping them configure our application to meet those needs.

Melissa

Deployment Manager

How has your career grown since starting at the company?

Coming from the restaurant industry, I'm especially proud to work for this company. As a Product Specialist, I'm always being challenged to learn and develop new ways to use the applications to fit how our Restaurant and Cruise customers need to run their business. Every day is different!"

Missy

Product Specialist

What are some things you learned at the company?

So, so much. One of my biggest takeaways would be the creative solutions to exciting, outside-the-box challenges. I've had the opportunity to work in three different positions at CrunchTime! in the past three years, and with dozens of teammates who each bring their own experiences, ideas, and passion to the table to help create these solutions.

Justin

Assoc. Business Analyst

What are CrunchTime! Perks + Benefits

Culture
Volunteer in local community
We donate our food and labor operations software to The Pine Street Inn and work with the NECHV, Mass General Blood Donation Center and Community Servings.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Customized development tracks
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