Toast
We power successful restaurants.
Boston, MA

Enterprise Program Manager

Sorry, this job was removed at 11:03 a.m. (EST) on Thursday, April 18, 2019
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Toast Overview: 

Toast is a rapidly growing startup building the first all-in-one restaurant management software platform. Toast’s Android tablet based system helps restaurants operate more efficiently and connect with their customer base in new and innovative ways. We’re growing fast and have a customer base comprised of cafes, restaurants, bars and nightclubs across the country. We work hard and care about our customers’ success and we have a lot of fun doing it. As a startup, we move fast and have a lot of opportunity for career growth, so if you’re passionate about your work and want to be in a fun and growing industry, join us! You will be helping Toast to grow our business across the US and internationally.

Job Overview: 

The Toast Program Manager - Enterprise is capable of handling all aspects of a large solution implementation. S/he will use his/her industry and hospitality product experience to manage the prospective Enterprise and Mid-Market customer through the development and deployment of a pilot (Proof of Concept) and subsequent roll out. The Program Manager will manage and monitor the progress of the pilot, suggest changes when necessary and comply with the project scope and rules of engagement. The Program Manager will typically oversee a Customer dedicated team of Implementation resources in addition to third party partners to ensure focus on objectives and milestones. The Program Manager works closely with the various department heads of the Toast organization and the Enterprise Sales Director/Account Executives. The Program Manager will report to the Sr. Director, Enterprise Customer Success.

What you will do:

  • Single point of contact responsible for communication to the Customer and TOAST internal departments during Pilot and Roll Out
  • Managing all aspects of the customer relationship associated with a Pilot (Proof of Concept) accounts
  • Managing and coordinating the activities of all TOAST departments during the Project including Sales, Implementation, Customer Success, Product Management, Engineering and Support during Roll out
  • Develop, execute and manage project plans including a Statement of Work, project budget, Issues and risks list and resource requirements definition
  • Develop and document customer-specific processes and policies to support a successful result
  • Obtain agreement on the project plan from all internal departments and the prospective Customer
  • Generate project status reports for customer and TOAST internal departments
  • Manage pre-sale development and lab and pilot phases working along with the Pre-sales Sales Engineer
  • Effectively direct and motivate a team of internal services resources
  • Understand and assist in developing customer’s strategic direction relating to roll out and full adoption of Toast
  • Responsible for Executive communication, Project Status reporting and the project management plan

Do you have the right ingredients?

  • 5 years of experience managing a portfolio of projects, including project planning, executive communication, risks and issue management and financial analysis
  • Ability to motivate a team of individuals in a matrix management environment; proven team leadership and management skills
  • Experience working directly with customer management to develop and maintain customer relationships
  • Working knowledge in the fundamentals of managing projects as defined by the Project Management Institute, PMP Certification highly preferred
  • Excellent oral and written skills as well as the ability to consult, become a trusted advisor and negotiate with internal and external customers
  • Accomplished interpersonal skills and good business sense with the ability to see the larger picture
  • Experience in hospitality, related industry or consulting a plus
  • Experience using Salesforce and Force.com add-ons to manage customers and projects
  • Previous experience creating project management standards and templates is a plus
  • Bachelor’s degree or equivalent required
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What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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