eCommerce Site Operations Manager

| Greater Boston Area

Dawn Foods is looking for a top-notch eCommerce Site Operations Manager to join our new Digital Innovation Hub. We are a leading global bakery manufacturing and distribution organization with 100 years of history.  The Food Services industry is just now waking up to digital ways of working and Dawn is leading the charge.  We built our Digital innovation hub in Boston’s Back Bay and staffed the start-up with top talent from leading Boston eCommerce firms like Blueport Commerce, Keurig, BJ’s, Staples and Wayfair. The Boston office has a broad mandate to drive the company’s digital capabilities and reports to our Boston-based Chief Digital Officer. Come join the fun as we transform a company and disrupt an industry. 


This effort in building out digital capabilities from the ground up will be a journey. And you would have a seat at the table as we work in an agile fashion to determine how we work and what outcomes we drive. This is a start-up opportunity in every sense which requires the team to be nimble.  You will have a wide influence on building online ordering capabilities for our bakery customers, conceptualizing new digital solutions to drive customer lifetime value, and shaping our overall customer experience. In this role, you will own the daily and weekly site operations.  You will interface with every member of the Boston team as well as functional business leaders in our company’s home office.  This role will be located in our Boston based Digital Hub. 


In this role, you will have a direct and tangible impact on our Digital team, our company, and our customers. The chosen candidate will combine an understanding of what drives e-commerce sales with a passion for user experience to improve site merchandising strategy and build an unparalleled shopping experience.


What you will do:

  • Serve as subject matter expert on merchandising and performance and advocate for customer
  • Drive site improvements through development and execution of strategic tests and cross-functional projects that will improve conversion rate and drive revenue growth
  • Analyze site metrics and related data to identify opportunities to improve merchandising and the customer experience, formulating concrete proposals to drive measurable change
  • Support our Product Information Management platform, helping stakeholders build and maintain catalog structure and contribute to efforts to move product information to our ecommerce platform
  • Partner across organization to drive collaborative projects to completion and ensure cohesive customer experience
  • Perform daily merchandising and maintenance updates on site
  • Build valued working relationships across teams as well as with stakeholders and senior management
  • Troubleshoot and resolve data quality issues and partner with engineering to flag, monitor and resolve



  • Demonstrated skill with site management, digital marketing, and/or other relevant experience, including necessary technical tools and processes
  • Passionate about the customer with a strong interest in understanding and driving user behavior
  • Experience working with data and making data-driven decisions. Well versed in web analytics.
  • Ability to manage through ambiguous and subjective situations to coherent action plans, balancing operational efficiency and data analysis with high-quality standards and customer value
  • Must be capable of gracefully managing multiple projects and handling shifting priorities.
  • Strong balance of analytical skills and creative thinking
  • Excellent leadership skills and ability to build strong relationships across multiple stakeholders and communicate effectively at all levels of the organization
  • Ability to quickly learn the necessary technical tools. Experience with SQL a plus
  • An inquisitive and confident yet humble team player
  • BS/BA required
  • ~10% travel



  • 5+ years overall experience, 3+ years experience in ecommerce/digital operations & merchandising
  • Experience with Product Information Management and Content Management System tools
  • Sense of urgency with a desire to move quickly




An Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM
    • MailgunEmail
    • SalesforceLead Gen


Located in Back Bay just blocks from Back Bay Station and Boston Public Garden. Endless food options.

An Insider's view of Dawn Foods Innovation Hub

What’s the vibe like in the office?

The Boston office is a start-up. We are in a shared space with dozens of other start-ups with lots of cool amenities and energy. The team spends lots of time collaborating on what capabilities we are going to build and how to build them. We talk. We exchange ideas. We act. Nimble. Agile. It's all very fluid. And exciting!

Gireesh Sahukar

Senior Director, Digital Technology

What projects are you most excited about?

We are building full scale, in-house, digital capabilities from scratch. The team is picking all of the platforms and solution providers to create a robust digital platform. We have complete autonomy. It's a once in a lifetime opportunity. And everything we do going forward will be a first for the company (and maybe the industry)!

Bob Howland

Chief Digital Officer

How do your team's ideas influence the company's direction?

Everything the team is working on will directly impact the future of Dawn. We are building tools that will transform how team members and customers interact with the brand. Having a direct impact on the future vision of a company that is celebrating 100 years of business is a unique and exciting opportunity that I am lucky to be a part of.


Sr. Product Manager

What’s the vibe like in the office?

People in my office are energetic and enthusiastic about what we are building, and also willing to work together, share feedback, and be flexible to make things happen. Overall, the atmosphere in the office is really positive and I enjoy a lot working here.

FIona Wu

Product Manager

What are Dawn Foods Innovation Hub Perks + Benefits

Dawn Foods Innovation Hub Benefits Overview

Dawn leaders and the Jones Family are proud to provide exceptional award winning benefits to some of the best people in our industry. Our Philosophy is to continue taking the best care of our Team Members who fuel Dawn’s success every day.  We are committed to help Team Members and their loved ones live healthy lives for many years to come. Some of our benefits are: Health, Dental & Vision, Flexible Spending Account, Health Savings Account, Life Insurance AD&D, Disability, Voluntary Products, 401(K), Paid Time Off, Paid Parental Leave, Employee Assistance Program, Consumerism Card.

Eat Lunch Together
Daily Stand-up
Open Door Policy
Team-Owned Deliverables
Team-Based Strategic Planning
Group Brainstorming Sessions
Open Office Floor Plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Life insurance is equal to 1.5 times an employee's annual salary.
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
On Bonus eligible positions.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 6 weeks of parental leave for the primary caretaker. Acme Co. also provides 6 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Generous PTO
Acme Co. employees receive between 15 and 30 days per year of paid time off based on years of service.
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Acme Co. hosts company outings Monthly.
Game Room
Our game room includes Ping Pong.
Happy Hours
Happy hours are hosted Once per month.
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Fitness Subsidies
Dawn Foods reimburses up to $250 per person per year or $400 per family on gym memberships. And $600 per person per year or $1200 per family for weight management.
Professional Development Benefits
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $5250 with a maximum total match of $5250.

Additional Perks + Benefits

Dawn’s Circle of Excellence puts Dawn People at the top. We have been recognized as an innovator for our rewards programs over the last few years and we believe we have good reward programs. We are one of the first companies in the nation to offer an emergency savings program as well as a advocacy/wellbeing model for our Team Members and their dependents

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