Director PMO - Consulting & Deployment Services at Rapid7

| Greater Boston Area
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Job Overview:

Rapid7 is seeking an exceptional leader for the newly created position of Director, Project Management Organization to lead the project management team for our external consulting services. This key role is critical to ensure that we are delighting our customers by orchestrating the delivery of customer value as we deploy our industry-leading security platform portfolio, as well as Strategic Consulting Services such as Strategic Advisory Services, Penetration Testing, and Incident Response services. The Director PMO will be responsible for successfully engaging with delivery and selling teams to lead customer services engagements, and scaling and driving improvement and effective practices and processes that have our customer outcomes and experience at the center, as well as developing and managing a team of outstanding project managers. 

As the Director, PMO your goal is to set the course for this highly impactful and visible part of the Rapid7 organization positively impacting revenue growth and our customer’s experience. You must be adept at fostering relationships with customer organizations, have exceptional communication skills, and ability to lead and influence in a fast-paced, matrix and highly collaborative environment. Reporting to the Vice President of Business Operations, and partnering with the Consulting and Services functions, you will play a key role in the current and future strategy of our services business. In addition, you will be partnering across the Rapid7 organization GTC teams: Sales, Pre-Sales Engineering, Support, Product Practices, and Marketing. 

A successful candidate will have an ability to evaluate and develop areas of improvement for key project and business processes, while building, growing and coaching a high performing team that drives great experiences to drive great customer outcomes. This individual is expected to successfully engage globally and helps build our presence in diverse markets and industries. You could be the leader that can help this team achieve massive impact!

Responsibilities:

  • Drive and scale our services project management function to meet the demands of a growing Services business, and ensure delivery excellence across all projects for both customers and internal stakeholders 

  • Envision and implement Go-To-Customer Engagement strategies that support the adoption, education and empowerment of our customers

  • Redefine processes that push the team to work seamlessly across a matrix organization delivering world-class service to customers

  • Evolve and establish project planning standards to provide a consistent experience to our customers across all our Services

  • Develop and ensure effective implementation of key processes and tools to support project portfolio management for all project components (i.e., scope definition, analysis and planning, implementation, change management and deliverables)

  • Effectively handle escalations leading major project team discussions and driving to appropriate actions and resolution

  • Facilitate communication, understanding and impact with Rapid7 leadership and other key strategy stakeholders, including regular updates and progress meetings

  • Support the PMO leadership team in monitoring the scope, quality, schedule of our services portfolio, including periodically working with service line directors and project leads to review and assure delivery of all major strategy and project deliverables and milestones

  • Collaborate with other departments including Marketing, Customer Experience, Sales, Operations, Support, and Product to ensure the intended outcomes of each engagement and offering is maximized

  • Manage and provide direction and leadership to the team to ensure the overall highest-level delivery, quality control, and management of projects

Requirements:

  • The ideal candidate will be an excellent leader and will have significant experience in managing projects and teams to directly drive customer outcomes with proven experience managing complex, multi-stakeholder programs, and customer initiatives. Looking for someone with passion, energy, intellect and drive that can bring fresh ideas, that is accomplished in developing and aligning strategies with business priorities, and developing standards and best practices for service delivery.

  • Mastery of project management practice in a complex, deadline-driven environment. This includes a mix of both high and low-touch customers

  • Problem solver, impact-oriented, self-motivated, highly-organized and collaborative individual 

  • Demonstrated experience in successfully leading complex projects with high-level results

  • Proven record of managing all facets of project management including planning, implementation, delivery, and closeout as well as demonstrated ability to synthesize complex information and documentation 

  • Bachelor’s Degree required; minimum 5-7 years of experience leading, scaling and developing a project management team in customer-facing, enterprise-level project management in Cyber-Security, SaaS, digital agencies, or technology consulting organizations

  • Strong track record of budget management, project and contract functions, and revenue management

  • Excellent leader with a passion for developing and coaching teams, and driving a cooperative and accountable team environment 

  • Skilled negotiator and communicator that drives operational excellence. 

  • Proven experience recommending, implementing, and integrating processes, tools, and best practices

  • Demonstrated ability to work cross-functionally to create impact; experience supporting sales teams with selling and scoping project work 

  • Experience leading cross-functional teams and managing across multiple geographically dispersed offices

  • Project management certification (PMP) and/or formal coursework/training in project management strongly preferred

  • Experience with time and management systems (Netsuite SRP, FinancialForce, MS Project or similar); experience with SalesForce a plus 

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Location

Rapid7 is conveniently located between the North End and West End of Boston, with plenty of restaurants, bars and public transport close by.

An Insider's view of Rapid7

What does your typical day look like?

For the majority of the day it’s a mix of weekly check-ins with various teams, project updates, and the occasional brainstorm.

When I’m not in meetings I’ve got headphones in while planning, writing, or designing — at my desk or perched somewhere around the office.

Grace

Senior Brand Storyteller

What are Rapid7 Perks + Benefits

Culture
Volunteer in local community
Once a year, Rapid7 offices across the globe close for the day so employees can volunteer.
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong.
Stocked Kitchen
Rapid7 has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored sparkling water you can handle.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Promote from within
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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