Director PMO - Consulting & Deployment Services at Rapid7
Rapid7 is seeking an exceptional leader for the newly created position of Director, Project Management Organization to lead the project management team for our external consulting services. This key role is critical to ensure that we are delighting our customers by orchestrating the delivery of customer value as we deploy our industry-leading security platform portfolio, as well as Strategic Consulting Services such as Strategic Advisory Services, Penetration Testing, and Incident Response services. The Director PMO will be responsible for successfully engaging with delivery and selling teams to lead customer services engagements, and scaling and driving improvement and effective practices and processes that have our customer outcomes and experience at the center, as well as developing and managing a team of outstanding project managers.
As the Director, PMO your goal is to set the course for this highly impactful and visible part of the Rapid7 organization positively impacting revenue growth and our customer’s experience. You must be adept at fostering relationships with customer organizations, have exceptional communication skills, and ability to lead and influence in a fast-paced, matrix and highly collaborative environment. Reporting to the Vice President of Business Operations, and partnering with the Consulting and Services functions, you will play a key role in the current and future strategy of our services business. In addition, you will be partnering across the Rapid7 organization GTC teams: Sales, Pre-Sales Engineering, Support, Product Practices, and Marketing.
A successful candidate will have an ability to evaluate and develop areas of improvement for key project and business processes, while building, growing and coaching a high performing team that drives great experiences to drive great customer outcomes. This individual is expected to successfully engage globally and helps build our presence in diverse markets and industries. You could be the leader that can help this team achieve massive impact!
Drive and scale our services project management function to meet the demands of a growing Services business, and ensure delivery excellence across all projects for both customers and internal stakeholders
Envision and implement Go-To-Customer Engagement strategies that support the adoption, education and empowerment of our customers
Redefine processes that push the team to work seamlessly across a matrix organization delivering world-class service to customers
Evolve and establish project planning standards to provide a consistent experience to our customers across all our Services
Develop and ensure effective implementation of key processes and tools to support project portfolio management for all project components (i.e., scope definition, analysis and planning, implementation, change management and deliverables)
Effectively handle escalations leading major project team discussions and driving to appropriate actions and resolution
Facilitate communication, understanding and impact with Rapid7 leadership and other key strategy stakeholders, including regular updates and progress meetings
Support the PMO leadership team in monitoring the scope, quality, schedule of our services portfolio, including periodically working with service line directors and project leads to review and assure delivery of all major strategy and project deliverables and milestones
Collaborate with other departments including Marketing, Customer Experience, Sales, Operations, Support, and Product to ensure the intended outcomes of each engagement and offering is maximized
Manage and provide direction and leadership to the team to ensure the overall highest-level delivery, quality control, and management of projects
The ideal candidate will be an excellent leader and will have significant experience in managing projects and teams to directly drive customer outcomes with proven experience managing complex, multi-stakeholder programs, and customer initiatives. Looking for someone with passion, energy, intellect and drive that can bring fresh ideas, that is accomplished in developing and aligning strategies with business priorities, and developing standards and best practices for service delivery.
Mastery of project management practice in a complex, deadline-driven environment. This includes a mix of both high and low-touch customers
Problem solver, impact-oriented, self-motivated, highly-organized and collaborative individual
Demonstrated experience in successfully leading complex projects with high-level results
Proven record of managing all facets of project management including planning, implementation, delivery, and closeout as well as demonstrated ability to synthesize complex information and documentation
Bachelor’s Degree required; minimum 5-7 years of experience leading, scaling and developing a project management team in customer-facing, enterprise-level project management in Cyber-Security, SaaS, digital agencies, or technology consulting organizations
Strong track record of budget management, project and contract functions, and revenue management
Excellent leader with a passion for developing and coaching teams, and driving a cooperative and accountable team environment
Skilled negotiator and communicator that drives operational excellence.
Proven experience recommending, implementing, and integrating processes, tools, and best practices
Demonstrated ability to work cross-functionally to create impact; experience supporting sales teams with selling and scoping project work
Experience leading cross-functional teams and managing across multiple geographically dispersed offices
Project management certification (PMP) and/or formal coursework/training in project management strongly preferred
Experience with time and management systems (Netsuite SRP, FinancialForce, MS Project or similar); experience with SalesForce a plus