Digital Team Lead

| Greater Boston Area

At MassMutual, we’re passionate about helping millions of people find financial freedom and this passion has driven our approach to developing highly interactive digital experiences for our customers. The Digital Experience team, part of MassMutual’s Enterprise Technology & Experience organization, is comprised of collaborative, cross-functional, product centric groups who like to have fun, challenge each other, and are energized to create innovative solutions that exceed the changing needs of our customers. We design, build, and support all of MassMutual’s customer-facing digital assets.

To help us achieve our mission, we are hiring a [Team Lead].

What great looks like in this role

Our ideal [Team Lead] candidate is inherently collaborative and possesses excellent communication skills and extensive experience in consumer-facing digital products. This role is a people leadership role that requires a hybrid of technical acumen, customer centricity, stakeholder management, and team management to support new and emerging opportunities in digital customer experience. This is an opportunity to lead a team while working in a fast paced, innovative, and collaborative environment on exciting technology directives. You have a high EQ, and can balance the needs of stakeholders and business partners while supporting, leading, developing, and enabling diverse teams including software engineers, product owners, business analysts, scrum master, and quality assurance. You enjoy leading people. You have worked in Agile and understand its value and the ceremonies.

You are also team-oriented and take a collaborative approach to working with others. With a flat leadership structure, the opportunity for flexibility within roles, and development into other areas is a core reason most people desire to work in Digital Experience at MassMutual.

Objectives of this role

As a team leader, you will not only deliver new features on a regular cadence, you embrace value over velocity, strive to support teams to create great tools and services for customers, internal and external.

Daily and monthly responsibilities
  • Leading, coaching, managing, and development of all members of product-centric, cross-functional agile team
  • Partnering and/or directing work completed by product-centric, cross-functional agile team to ensure it realizes its objectives and key results
  • Working with subject matter experts and other stakeholders to perform business analysis, conduct customer research, and evaluate technical solutions to drive current and future product vision and roadmaps
  • Working across the organization and with business stakeholders to resolve/communicate key issues, critical decisions, and priorities and manage expectations and delivery timelines
  • Ensuring the team’s initiatives are aligned with strategy to deliver business value
  • Analyzing the feasibility of, and developing requirements to support existing platforms and create new digital capabilities
  • Planning and supporting business process to identify go to market strategies for new products and services
  • Defining and driving user experience and technical design concepts, partnering with the Product Design team, Enterprise Architecture, Data Science, and other groups across Enterprise Technology & Experience
  • Defining and executing new concepts in emerging platforms, including but not limited to artificial intelligence and voice applications
  • Conducting competitive and market analysis and maintaining awareness of how strategies and tactics work in the marketplace
  • Establishing and driving overall product strategy--developing corresponding program plans and roadmaps to support the product delivery
Skills and qualifications
  • Excellent written and verbal communication skills, including the ability to effectively present complex information clearly and appropriately handle sensitive information
  • Agile/SCRUM experience specifically in Story/Acceptance criteria development
  • Extremely organized, detail-oriented individual who is capable of self-managing and multi-tasking in a fast-paced, demanding environment
  • Proven ability to collaborate cross-functionally and influence outcomes
  • Demonstrated ability to adapt to changing business priorities and a strong work ethic
  • Endlessly curious in how emerging digital and technology trends can translate into excellent customer experiences
  • Data-driven mindset, using quantitative tools and analyzing unstructured feedback to inform the development of solutions
  • Bachelor’s degree in Computer Science, Finance, Business or a related field
  • Authorized to work in the United States without sponsorship now or in the future
Preferred qualifications
  • 7 years experience working on any aspect of customer-facing digital products
  • Direct management or leadership experience
  • Experience collaborating with a team of software engineers with varying skill sets
  • Entrepreneurial mindset with the ability to work in a rapid and iterative development environment
  • Experience delivering mobile apps and app store ecosystems.
Working at MassMutual

A career at MassMutual means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

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Technology we use

  • Engineering
  • Product
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Location

We have two Boston office locations at 470 Atlantic Ave and One Marina Park. We are building our new Boston Campus at 10 Fan Pier target opening 2021

An Insider's view of MassMutual

What’s the vibe like in the office?

We work in an open floor plan, so there is a lot of opportunity for networking across roles, teams and levels. Everyone is very friendly and welcomes the opportunity to get to know other people on the floor.

Kristina

Digital Adoption Team Lead

What's the biggest problem your team is solving?

You don’t think of insurance as a hotbed for innovation but the very nature of our organization, Digital Experience, is to reimagine how a 168-year old company does business with its customers. Our Design team takes pride in an inclusive design process with everyone invited to provide feedback, from Product to Engineering to QA.

Maria

Digital Lead - Design

What makes someone successful on your team?

Successful people on my team are: passionate, curious, receptive, and engaged. Each team member is expected to be passionate about the work that they do, and the domains in which they practice. They are always solving unique problems and must be curious about finding new solutions.

David

Digital Lead

How do you empower your team to be more creative?

I encourage my team to embark on ‘deep work’ at least once a week on a ‘meeting-free’ designated day. We have design reviews to brainstorm alternative ways to solve business problems from a software engineering point of view. We consider self-reflection and brainstorming to be fundamental components of creativity.

Mike

Head of Data Science Software Engineering

How do your team's ideas influence the company's direction?

One of our projects is an application we built for our Investment Mgmt team called ViPER (Visualizing Investment Portfolio Enhanced Reporting). The application makes it easy to manage reports and get insights from Data Science models. Now with ~150 active users, it reflects how we’re using DS to facilitate data driven decision processes across MM.

Jasmine

Head of Data Science - Investments Domain

What are MassMutual Perks + Benefits

MassMutual Benefits Overview

At MassMutual, employees have the opportunity to earn a competitive salary and bonus, enroll in an
array of benefits, and participate in programs and services that support healthy lifestyles, assist them
in building financial security for themselves and their families and help them live well-balanced lives.

Culture
Volunteer in local community
Every action supporting a common cause is meaningful, and our employees make a difference in their own communities through our Matching Gift, Matching Time and Volunteer Time Off Programs.
Partners with Nonprofits
Every year, MassMutual and the MassMutual Foundation invest more than $20 million focused on advancing economic opportunity.
Intracompany committees
Daily stand up
Team owned deliverables
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
More than half of our Board of Directors are comprised of women and people of color, making it one of the most diverse groups in the industry.
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
A health care flexible spending account (FSA) allows employees to save money on a before-tax basis for eligible medical, dental and vision expenses, subject to IRS limits.
Disability Insurance
For details on short term and long term disability insurance please visit https://www.massmutual.com/-/media/files/employee_benefits.pdf
Dental Benefits
Basic Dental covers preventive and basic restorative care; Major Dental covers all that Basic covers, plus restorations and orthodontia (limits apply).
Vision Benefits
Health Insurance Benefits
To learn more about our Health and Welfare Benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf
Life Insurance
For more information about our Life Insurance Benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
In addition to our 401(k), MassMutual a cash balance plan that provides an account-based pension benefit based on accruals of pay credits and interest credits.
401(K) Matching
Performance Bonus
Match charitable contributions
Every action supporting a common cause is meaningful, and our employees make a difference in their own communities through our Matching Gift and Matching Time Programs.
Child Care & Parental Leave Benefits
Child Care Benefits
Dependent care flexible spending account to allow you to set aside before tax dollars to pay for certain eligible child care expenses.
Generous Parental Leave
Leave for birth mothers of 18 weeks of fully paid leave. Non-birth mothers, fathers and adoptive parents eight weeks of fully paid parental leave.
Flexible Work Schedule
Flexible work arrangements, including telecommuting, are available in many departments across the company.
Family Medical Leave
Caregiver leave: Up to two weeks paid leave to care for a loved one. Bereavement Leave: 15 days of paid time off to grieve the loss of a loved one with the employee defining who the loved one is.
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid holidays: 9 fixed and 1 floating. Vacation: starts at 19 vacation and personal days per calendar year, with increases at 5-year service intervals.
Paid Volunteer Time
Three days of paid time off is available to employees annually to give back to their communities, by sharing their time and talent with a cause close to their heart.
Paid Holidays
Paid Sick Days
Occasional illness: up to 5 days per calendar year.
Perks & Discounts
Casual Dress
Commuter Benefits
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

To learn more about our comprehensive benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf

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