Digital Program Manager

| Somerville

The Role

The Digital Program Manager (internally known as a Delivery Lead) is responsible for overseeing the successful delivery of digital marketing, strategy, and content projects for multiple clients. By guiding both internal and external stakeholders, you’ll manage our delivery process and proactively make changes to mitigate project risks. This role requires a unique blend of business, technical, and marketing savvy and the drive to make the stakeholder’s vision a reality, all while balancing competing priorities with available resources and time. 

In this role, you will contribute ideas and improvements to both project management, service line, and delivery best practices. Your get-it-done approach, enthusiasm, and initiative will ensure your success in this role.

In this role you will:

Masterfully deliver projects

  • Oversee and manage the delivery of all digital marketing, strategy, and content projects in one of our Portfolios valued over $1.5M.
  • Be the primary point of contact and become a trusted advisor to your clients – listen actively to their concerns, identify risks, and manage scope.
  • Lead projects from opportunity to discovery and delivery; taking a client’s idea or business problem and working with your team to formulate matching scope.
  • Create, maintain, and update detailed project plans and resource forecasts that will drive expert scheduling, resource, and client management for projects individually sized $100k+.
  • Review RFP responses, sales roadmaps, and contracts/SOWs.

Grow and maintain the health of our strategy portfolio

  • Manage portfolio prioritization based on client expectations and satisfaction, including taking ownership of the health and accuracy of our portfolio pipeline.
  • Maintain the profitability goals of the client by monitoring each project, making improvements and escalating accordingly.
  • Encourage and facilitate strong project communication with your team using project management software, in-person meetings, and other methods.
  • Mentor portfolio shared resources in terms of delivery best practices.
  • Direct resource allocation with shared resources and influence hiring plans accordingly.
  • In collaboration with the sales team, contribute to the delivery of collateral for new business opportunities.

The Fit

This position is just right for you if you have:

  • 6+ years of digital project management experience, including several years working in an Agile environment within a digital marketing agency or similar web delivery agency.
  • 2+ years of people management expertise, including staffing or resource planning, talent/performance management, employee relations, etc.
  • Comprehensive understanding of digital marketing concepts, deliverables, and standard project lifecycle.
  • Expert relationship management skills and the ability to create genuine connections.
  • Excellent communication skills and the ability to present complex concepts to technical and non-technical professionals; you understand your audience and adapt your message accordingly.
  • An innate ability to motivate others in a collaborative environment while still managing change and priorities judiciously.
  • Experience with and enthusiasm for documenting requirements down to the smallest detail.
  • Strong analytical, evaluative, and problem-solving abilities, with an overarching desire to keep all things organized.
  • A knack for adjusting quickly to changing priorities and conditions.
  • Experience servicing many clients (both external and internal) simultaneously.
  • Superior analytical, evaluative, and problem-solving abilities, a keen attention to detail, and excellent follow up skills.
  • A completed Bachelor’s degree, advanced degrees appreciated.

What We Can Offer You

  • Fifteen vacation, five sick, and three paid personal days, plus nine company holidays and additional time off as needed.
  • Healthcare, Dental and Vision coverage as outlined in the company benefits overview.
  • 401(k) plan options.
  • Short Term Disability Insurance, Long Term Disability Insurance, and Life Insurance.
  • Flex spending account for out-of-pocket medical expenses.
  • Dedicated budget for individual and team training and education purposes.
  • Company sponsored charity opportunities.
  • Seriously awesome people to work with and an employee happiness budget.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PHPLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • Twitter BootstrapLibraries
    • vue.jsLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • SymfonyFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • InVisionDesign
    • PhotoshopDesign
    • BasecampManagement
    • JIRAManagement
    • DrupalCMS
    • SitecoreCMS
    • SalesforceCRM
    • MailChimpEmail

Location

We're in the middle of great restaurants and shopping in Somerville's Assembly Row, right off the orange line!

An Insider's view of MedTouch

What are some social events your company does?

One of my favorite social events is Employee Appreciation Week! The fun combination of team time, food, gifts and learning truly embodies one of our core values – Celebrate People!

Courtney

People + Culture Coordinator

How do you collaborate with other teams in the company?

Collaboration is in it’s greatest form during our thorough client roadmapping process. It involves every team member working together to create realistic project scope and estimates.

Joe

Senior User Interface Developer

How has your career grown since starting at the company?

When I started with MedTouch 5 years ago, I had no software or healthcare experience. In my time here, I’ve been able to pursue my technical interests on three different teams! Thanks to the support of my knowledgeable co-workers, I’ve become well-versed in all aspects of our industry and can better help our clients achieve their project goals.

Kasie

Manager of Delivery

How do you make yourself accessible to the rest of the team?

My goal is to provide insight & help my team process through issues that arise. This enables each person to own the solution, while also empowering them to be more confident handling similar client matters moving forward. Being an available resource for the team rather than simply providing the “right” answer makes us a stronger team together.

Frederic

Vice President of Client Services

What’s the vibe like in the office?

The Medtouch vibe is a great balance of fun loving and professionalism. The kind of place where you’re happy to be because the people are both awesome and brilliant. Good vibes.

Yeye

.NET Developer

What are MedTouch Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Some Meals Provided
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement

Additional Perks + Benefits

Our employees also enjoy exclusive discounts to many of the shops and restaurants in Assembly Row!

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