Digital Consultant

| Greater Boston Area

As a Digital Consultant (DC) you will be responsible for the overall success of a portfolio of Localytics customers, leading large, multi-workstream projects with focus on exemplary quality assurance, excellent client relationships and demonstrated thought leadership. These projects will require coordinating a cross-functional team that spans Sales, Services, Support; defining project delivery roadmaps and financials; hands-on management of complex projects with multiple work streams and strong partnership with clients. To become a trusted advisor, you will need to become an expert on Localytics’ product, use-cases and digital engagement best practices. 

Responsibilities:

  • Drive business impact conversations with clients, and be able to leverage data to reinforce your recommendations on using the Localytics platform to generate impact.
  • Collaborate with amazing digital experts across disciplines to innovate and create great solutions.
  • Be an expert in the Digital Marketing domain and have deep understanding of the Localytics platform to provide thought leadership to your client interactions.
  • Execute digital strategy playbooks via Localytics Services engagements: Managed Services, Custom SOW / Project, Advanced Technical Resource (ATR) packages. Your responsibilities on these engagements will be based on client requirements and needs, and may include developing campaign strategy, mapping data inputs required to create an omni-channel engagement strategy, and campaign execution.
  • Lead client teams through implementation in advisory / project management based role
  • Interact with client stakeholders ranging from executives to practitioners in project planning, execution, and presentation of business impact and results made possible via their work
  • Plan and prioritize your work based on client timelines, urgency, and relative priority
  • Build lasting relationships with key client stakeholders and sponsors.
  • Adept individuals in this role would be able to surface opportunities, scope, sell, close new follow on engagements
  • Ability to navigate at times stressful client situations in both a reactive and proactive role

 Requirements:

  • Bachelor’s degree
  • 2+ years of experience working in customer success at a SaaS company
  • 5+ years of total work experience
  • Technically-oriented and enjoys learning the nuances of technical product
  • Experience working on enterprise accounts
  • Strong problem-solving ability -- always looking for smarter, better ways to achieve a goal
  • Experience in management consulting or digital agency work a plus
  • Experience with these types of engagements with customers: Executive business reviews, training, creating structured programs to drive adoption at low-usage accounts
  • Creating & executing against a success Plan/project plan
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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    • MarketoLead Gen
    • MixRankLead Gen

Location

Our office is right across from government center & walking distance to the best bars & restaurants in the city. There's something for everyone!

What are Localytics Perks + Benefits

Localytics Benefits Overview

Localytics loves taking care of our people. From commuter benefits to snacks and flexible time off, we are constantly revisiting how to make our employees happy!

Culture
Volunteer in local community
Our employees care about the communities they live and work in. From participating in the Wonderfund of MA holiday gift drive to being a Big Brother or Big Sister of Boston, we encourage giving back.
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Localytics employees can contribute up to $2600 annually to their FSA.
Dental Benefits
Our dental plan covers 100% of exams and x-rays and offers rollovers for people who show dedication to good dental health.
Vision Benefits
The vision benefits plan covers 100% for annual eye exams with $130 for glasses and contact lenses.
Health Insurance Benefits
Localytics' health insurance policy covers up to 100% of out of pocket expenses.
Life Insurance
Life insurance is equal to one times an employee's annual salary.
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
Localytics prides itself in our flexibility for new families and paid parental leave for new parents.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Company sponsored family events
Localytics sponsors many family-friendly events, including our summer outing and our fun halloween party!
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Localytics offers pre-tax commuter benefits for transit and parking. Our building will also soon offer secure bike racks.
Game Room
Our lounge includes Ping Pong and a Pool Table.
Stocked Kitchen
Whether you're gluten free, vegan or have dietary restrictions, there's something for all in our communal fridge and snack cabinets. Coffee, tea, cold brew and kombucha are other bonuses.
Some Meals Provided
We provide free bagels on Fridays.
Professional Development Benefits
Cross functional training encouraged
Promote from within
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