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Customer Success Project Manager

| Greater Boston Area
Company Description
Tamr is the enterprise-scale data unification company trusted by industry leaders like GE, Toyota, Thomson Reuters, and GSK. The company’s patented software platform uses machine learning supplemented with customers’ knowledge to unify and prepare data across myriad silos to deliver previously unavailable business-changing insights. With a co-founding team led by Andy Palmer (founding CEO of Vertica) and Mike Stonebraker (Turing Award winner) and backed by founding investors NEA and backed by founding investors NEA and GV, Tamr is transforming how companies get value from their data.
Job Description
We are looking for someone who would enjoy defining the project implementation structure, and leading the projects to its successful implementation. This is not a management role, we are looking for someone that both likes to be in the field with customers but at the same time refine standards and shepherd teams shaping the work that would lead to on-time/on-the-money delivery .
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Tamr Project Managers partner with our clients to deliver transformational business outcomes. Working with some of the largest companies around the world (Global 2000), our Project Managers pride themselves on not only building good relationships within the internal team, but also within the client teams. Our ideal Project Manager is organization guru, that has ability to command respect, but at the same time has capacity for processing myriads of dependencies and outline critical paths navigating around potential bottlenecks.

Challenges that make this job interesting:

  • Ability to work in variety of project delivery environments.
  • Exceptional understanding of estimation techniques, and in-depth understanding of differences between agile and waterfall methodologies.
  • Manage and execute against project plans and delivery commitments.
  • Manage the day-to-day activities of the implementation team within an Waterfall/Agile/Scrum environment without micromanaging.
  • Ability to structure project plans mixing different approaches if necessary. Understanding that while customers may be using an agile delivery methodology, some of the implementations would require fixed deadlines.
  • Engage in consistent, proactive client meetings ad partner with client’s project manager to effectively plan Tamr implementations.
  • Partner effectively with internal teams on driving growth and addressing customer concerns efficiently and decisively
  • Develop and maintain deep knowledge of both the Tamr product’s and our customers' specific use of the software

Minimum Requirements:

  • Excel in face-to-face presentations.
  • Fluency in using Microsoft Project or another project scheduling tool.
  • Understanding the benefits of waterfall vs agile approaches.
  • Strong analytic and strategic thinking required – be able to take complex project scheduling challenges and orchestrate resources and tactics to address them.
  • Passionate about the results you and your teams deliver. Committed to service and support – seeks to achieve extraordinary results as part of a high energy and dynamic team
  • Learn new industries, use cases, technology and offerings to align with customer needs.
  • Assertive but empathetic in nature; able to drive internal and external customers toward strategic goals through a combination of persuasion and rapport
  • Demonstrated success in Enterprise accounts, understands how large companies operate.
  • Exceptional multi-tasking abilities and organization skills
  • Detail-oriented with superior follow through – Build trust and credibility with customers by consistently delivering what you say you will
  • Be able to travel up to 20% of the time to customer meetings. (Some international travel may be required, have your passport ready!)
  • Excellent verbal and written communication skills
  • Certification in a formal project management methodology is a plus.

Additional Information
This position is available in Cambridge, MA or Washington D.C.. Must be US Citizens and must have, or be eligible for, a security clearance.
Tamr provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ModemizrLibraries
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • SparkFrameworks
    • HBaseDatabases
    • PostgreSQLDatabases
    • ElasticsearchDatabases
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • HubspotEmail

Location

We're located in the heart of Harvard Square, where there's easy access to the red line and bus routes and there's amazing bars and restaurants.

An Insider's view of Tamr

What’s the vibe like in the office?

The office vibe at Tamr is, well, to take a line from Billy Eliot, it is like "electricity." Our open-office concept is dynamic, creative, friendly, and contagious, and everyone contributes fully and genuinely to the mission!

Emma

People Operations Associate

What does your typical day look like?

My typical day starts with setting the key items I am going to focus on/balls I am going to move ahead during the day. I tend to spend most of my days in meetings - collaborating, checking in with my team and building processes/work to support our growth. I end my day tending to email and other tasks that require less brain power.

Lisa

Head of Growth

How does the company support your career growth?

Tamrs make introductions all the time, and it is normal and expected for people to be out of the office to meet with colleagues and connections in other companies. Both for recruiting and help with understanding how people in other companies have addressed technological and organizational challenges that come up.

Nik

Lead Architect

What makes someone successful on your team?

The key to being successful is communicating. In the sales engineering team, we of course need to communicate quickly and often with customers. Just as important is being able to communicate with others in the team and in the company. Asking questions, getting feedback, and responding to others are all critical to being an effective team member.

Mingo

Sales Engineer

What are Tamr Perks + Benefits

Tamr Benefits Overview

We offer a full suite of medical, dental, and vision plans. We also offer access to both an HRA and an FSA. We also offer company-paid life insurance, 401(k), subsidized back up childcare through Care.com. As for leave policies, we have a generous Parental leave policy (18 weeks for primary caregiver, 10 weeks for secondary caregiver) and flexible PTO with no set annual limit. We also offer a tech budget for all new hires that's refreshed every 3 years.

Culture
Partners with Nonprofits
We do some pro-bono data integration work for non-profits on a regular basis.
Friends outside of work
Eat lunch together
Intracompany committees
We offer participation in a few committees and groups that help with initiatives, such as Diversity & Inclusion and Social Responsibility.
Open door policy
Team based strategic planning
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
We partner with She Geeks Out for our periodic bias training.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Tamr employees can contribute up to $2700 annually to their FSA.
Disability Insurance
Long Term Disability insurance covers 60% of annual salary up to $6000 monthly maximum payout.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Life insurance is equal to 2 times an employee's annual salary.
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Tamr provides subsidized back up child care through Care.com.
Generous Parental Leave
We provide up to 18 weeks of parental leave for the primary caretaker. Tamr also provides 10 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Employees get free lunch on Mondays and Fridays.
Happy Hours
Happy hours are hosted once per week in the office for Scotch o'Clock.
Professional Development Benefits
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
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