Customer Solutions Architect

| Greater Boston Area

We are on a mission to become the most customer-centric company in the world and we are adding to our growing Customer Solutions team to help us get there!

What you’ll be doing on the Customer team at Drift:

  • You’ll be working directly with our Enterprise Customers architecting solutions and strategy based on their Sales & Marketing tech stack
  • You will be engaging with customers virtually, but in-person onsite meetings are a also a primary engagement strategy for the Customer Solution Engineer role
  • You’ll work hand-in-hand with the Customer Success team ensuring technical needs of customers are met during onboarding and implementation
  • You’ll develop process and practices for future Customer Solutions Engineers
  • You’ll work closely with the developer platform team in exercising our API to solve customer problems
  • You’ll work closely with the product and engineering team to influence new product features and functionality based on customer feedback
  • By the end of your first month at Drift, you’ll be an expert on Drift’s customers and their needs

About you and what type of skills you’ll need:

  • You are creative, technical and obsessed with the customer experience
  • You have a technical understanding of Salesforce and marketing automation systems including Marketo, Eloqua, and Hubspot
  • You have strong working knowledge of HTML, CSS, and JavaScript
  • You are resilient and can take candid feedback in stride - you’re always looking for ways to improve
  • You are OK with juggling lots of priorities and can synthesize multiple perspectives to get the most important thing done
  • You love listening to customers, discussing strategy with colleagues, but also diving into the weeds of unique technical challenges

About Drift

Drift is the world’s first and only conversational marketing and sales platform. More than 100,000 businesses use Drift to provide a modern buying experience for potential customers, generate more qualified leads, and dramatically accelerate the sales cycle.

At Drift, team members:

  • Have complete ownership and accountability over their role and functional area
  • Have complete transparency into the rest of the company (and are expected to show their work and do the same)
  • Have a sense of urgency. We are building a once in a lifetime company at Drift, so we move fast every single day.
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Location

Right in the heart of Back Bay 🙏
222 Berkely, Boston, MA 02116

An Insider's view of Drift

What are some social events your company does?

We've been to Nashville, Austin, and Killington for our yearly company retreat! Where to next?!

Drift

Team

How do you collaborate with other teams in the company?

I feel really lucky because I get to work with the Sales, Customer Success, Product, and Ops team on a regular basis. We say "One team, one dream" un-ironically and are always willing to hop into anything that benefits the customer.

Sara

Conversational Marketing Specialist

What makes someone successful on your team?

Our leadership principles are the core of who we are and how we operate every day. Bringing these in to your actions, decisions, and how you deliver results is the surest way to be successful here. Walk the talk. Focus on the customer. Deliver results every single day.

Kari

Director of Learning and Development

What is your vision for the company?

Today, all of our lives run in real-time. As a result, our expectations for how we communicate with businesses have changed: we expect answers in real-time too. Customers have all of the power today, and that’s why we put a premium on how we’re treated. Businesses need to adapt to this shift in order to thrive today, and that’s what we focus on.

David

CEO, Co-Founder

What’s the vibe like in the office?

High-energy! From sales, to marketing, to customer success and beyond everyone rallies around one common goal which is putting the customer first. End of month is always exciting for this reason.

Amanda

Customer Success Manager

What are Drift Perks + Benefits

Retirement & Stock Options Benefits
401(K)
401(K) Matching
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