Customer Operations Program Manager at Formlabs

| Somerville
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To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

Formlabs has an amazing opportunity for a talented, driven candidate who loves working with teammates, customers and data to make an impact. We’re looking for:

  • Problem solvers to conceptualize, initiate and manage commercial programs to make our customers more informed and successful
  • Team players that enjoy working cross-functionally, and collaborating
  • Innovative communicators to help create targeted outbound customer outreach campaigns to help customers in need or increase product attachment rates
  • Data-driven decision makers who love tracking program performance using various data, and presenting results to teammates

Our Customer Operations team has an amazing opportunity for a talented, driven candidate who loves working with teammates, customers and data to make an impact. If you’re looking to give the best-in-class service for 3D printing professionals and enthusiasts around the world, we want you on our Customer Operations team.

The Job:

  • Work within the Customer Operations team to drive programs that yield success for customers, our team and Formlabs
  • Collaborate on these types of campaigns: product attachment, customer churn prevention, customer education campaigns, product upgrades
  • Work cross-functionally with marketing, sales and services teammates 
  • Work across multiple teams to drive revenue growth and improve customer satisfaction based on our proprietary customer models
  • Directly (and positively!) impact metrics like Activation rate, Churn rate, Attachment rate, Opportunity Win rate, Account Growth rate, etc.

You:

  • Love creating awesome programs that help make customers successful
  • Have a strong background in sales, business development and/or consulting
  • Able to make friends with new technology 
  • Strong experience with Excel, Salesforce, Tableau and Marketo
  • Love working cross-functionally and collaborating with people
  • Be entrepreneurial, a self-starter and decisive using data

Bonus Skills (Optional): 

  • Experience in Sales operations coordination involving campaign/program execution
  • Experience with 3D modeling, printing and digital fabrication
  • Software coding/SQL experience, hackathon participation, etc.

Our Perks:

  • Flexible vacation
  • Premium coverage for medical, dental, and vision plans
  • Paid parental leave
  • Commuter benefits
  • Unlimited 3D prints

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing. 

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Location

35 Medford St. Suite 201, Somerville, MA 02143

An Insider's view of Formlabs

What’s the vibe like in the office?

Culture is extremely important at Formlabs. With now over 400 people combined in our Boston and Berlin offices, the goal is to “keep Formlabs weird,” which is really just a fun way of saying, “let’s keep things interesting.” Since we are trailblazing the way for a new era of low-cost manufacturing, keeping things interesting isn’t too difficult!

Formlabs

Formlabs

What projects are you most excited about?

Everything we produce is an ongoing project. A big focus for us has always been to relentlessly improve upon our existing products. We release regular updates to our software, printer and materials - keep an eye on our blog to see all the exciting things we have planned for the coming year!

Formlabs

Formlabs

How does the company support your career growth?

Everything Formlabs is doing and creating has never been done before. We are a work-in-progress organization with a lot of space for growth. We seek to cultivate an environment where individuals can contribute their own new ideas and participate in the evolution of the company.

Formlabs

Formlabs

What is your vision for the company?

We're committed to bringing powerful and accessible fabrication tools into the creative hands of professionals around the world.

Formlabs

Formlabs

What are some social events your company does?

We regularly have people organizing everything from whiskey tastings to ice climbing. The interest-diversity here is vast and people are quick to jump in and learn something new. Just to name a few of our internal “clubs," we have Booklabs, Filmlabs, Whiskeylabs, ping pong tournaments, Fitness Bootcamp, yoga, Ragnar, summer camps, hackathons . . .

Formlabs

Formlabs

What are Formlabs Perks + Benefits

Formlabs Benefits Overview

We invest in our people. That's why we provide flexible vacation, generous premium coverage for medical, dental, and vision plans, paid parental leave, commuter benefits, and unlimited 3D prints. We are committed to offering a holistic benefit package to support you inside and outside the office.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Fitness Subsidies

Additional Perks + Benefits

Catered lunches 3x per week, unlimited snacks, office pets, 100% healthcare coverage, regular presentations and technical talks, Form Clubs for anything and everything.. CoffeeLabs, WhiskeyLabs, PaintLabs, GameLabs, FilmLabs, the list goes on. A culture that welcomes you into your FormFamily from Day One.

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