Customer Onboarding Manager (Remote) at Vendr

| Remote
Sorry, this job was removed at 7:37 a.m. (EST) on Thursday, October 14, 2021
Find out who's hiring in Boston.
See all Project Mgmt jobs in Boston
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
About Vendr
Vendr is forever changing how companies buy and renew SaaS. With over $550+ million in SaaS purchases across 1,200+ suppliers, the Vendr SaaS buying platform enables the world’s fastest-growing companies to purchase SaaS, without friction and at a fair price. Headquartered in Boston with a second location in Charleston and over 130+ employees, we are building a team that can take us to the future state of frictionless buying. Some customers include HubSpot, The Washington Post, and DraftKings.

In March 2021 we announced that we raised $60 million at a $600 million valuation for our Series A, backed by Tiger Global (2021), Craft Ventures (David Sacks), Sound Ventures (Ashton Kutcher & Guy Oseary), Y Combinator, and others.

Since 2018, we have:
- Managed $550M+ in software spend
- Saved $99M+ for our customers
- Given our customers thousands of hours back to focus on the important parts of their job

And we’re just getting started. This is your chance to join as we enter hyper-growth and make a massive impact, forever changing the way people buy and sell B2B SaaS. 


As a Customer Onboarding Manager for Vendr, you’ll be working with our customers during their first 60+ days at Vendr to educate stakeholders on our process and product, and quickly drive time to value. As a Customer Onboarding Manager, you’ll ensure that our customers have the vision, stakeholder involvement, and alignment within their organization to make Vendr a success. You’ll be the main point of contact and will onboard and regularly communicate with our customers (typically Heads of Finance, Legal, IT, Procurement, and Engineering) at some of the fastest-growing companies in the world. 

Please note, our headquarters are located in Boston and Charleston but this role can be remote.

What you'll do:

  • Completely own onboarding & regular communications for Vendr’s net-new customer relationships
  • Gather internal purchasing requirements criteria and help prescribe our Vendr process for purchasing the software that runs our customer’s business to guarantee long-term customer satisfaction post-onboarding
  • Regularly explain with confidence how Vendr buys software to internal stakeholders
  • Help organize and load customer SaaS stack + contract intake form data into our internal Vendr system
  • Work closely with Account Executives to understand customers’ current pain points and future goals to establish key Vendr success metrics
  • Assure Vendr’s buying team is provided the information they need to negotiate SaaS contract deals on behalf of our customers
  • Facilitate stack upload in a timely manner and determine deals on the near horizon that can be used to drive quick customer value
  • Work hand & hand with the Vendr's product team to help us improve internal tooling and release our external-facing product(s)
  • Meet or exceed onboarding time to launch metrics and proactively monitor account health to alert leadership of both opportunities and risks

What we need:

  • Someone who prioritizes customer interests above all else
  • 3+ years of customer-facing onboarding experience at a high-growth SaaS, B2B, or B2C product company
  • Someone who is excited about building process from the ground-up in a fast-paced, startup environment
  • A strong commitment to rigorous, quality-driven process methods
  • An enthusiasm for working with our customers to help solve problems as we define a new category
  • Data-driven: you are able to spot trends while troubleshooting, measure customer happiness, and create success metrics
  • Must have demonstrated the ability to provide consistent, high-quality responsiveness and overall service to clients
  • Presentation and report building skills are necessary
  • Keen on spotting human-driven trends that could be automated and/or enhanced by introducing technology
  • Excellent time-management skills with the discipline to handle multiple tasks and adapt quickly to change in a fast-paced environment
  • Ability to comprehend and explain technical concepts, to a variety of audiences

Vendr is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Location

Office TBD!, Boston, MA

What are Vendr Perks + Benefits

Culture
Friends outside of work
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Health Insurance & Wellness Benefits
Dental Benefits
Vendr 100% of dental premiums.
Vision Benefits
Vendr 100% of vision insurance premiums.
Health Insurance Benefits
Vendr 100% of heath insurance premiums.
Wellness Programs
Wellness reimbursement
Mental Health Benefits
calm app subscription
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
varies from position
Match charitable contributions
Vendr volunteers, monthly charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
up to 12 weeks of paid leave,
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vendr offers up to 12 weeks of unpaid, job-protected leave per year, as well as maintained health benefits, for any employee eligible under the Family and Medical Leave Act (FMLA)
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Happy Hours
Parking
Home Office Stipend for Remote Employees
Remote stipend
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Paid industry certifications
More Jobs at Vendr28 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Marketing
Operations
Product
Project Mgmt
Sales
HR + Recruiting
new
Remote
HR + Recruiting
new
Remote
Sales
new
Remote
HR + Recruiting
new
Remote
Design + UX
new
Remote
Design + UX
new
Remote
Data + Analytics
new
Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Vendr's full profileSee more Vendr jobs