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Customer Adoption Manager

| Greater Boston Area

Position Overview 
The Customer Adoption Manager is responsible for expediting Rapid7’s customers time to value and ensuring ongoing success by engaging and driving usage of Rapid7 solutions. Rapid7 is looking for a candidate with strong communication skills, a history of helping customers achieve value by driving product adoption and a passion for technology. This role will require you to work cross-functionally to ensure Rapid7 delivers a best-in-class customer experience that allows customers to achieve their security program objectives by leveraging our industry leading solutions. Success in the role will require a self-starter with a passion for solving complex problems and using data / insights to drive meaningful customer engagements.

Drive adoption of Rapid7 solutions and ensure customers achieve business outcomes 
Identify new ways that Rapid7 can help customers achieve their security program goals 
Become a Rapid7 product expert 
Utilize product adoption data and customer insights to drive meaningful engagements 
Achieve key onboarding milestones and ensure an accelerated time to value 
Collaborate with Sales, Sales Engineering, and Customer Success to ensure smooth handoffs before and after onboarding 
Manage a portfolio of customer onboarding projects, ensuring a successful and timely completion 
Use critical problem solving skills to assist customers and quickly identify potential issues 
Identify and drive efficiency in the onboarding process by developing best practices and process improvements on an ongoing basis 
Effectively communicate to a diverse group of internal and external stakeholders

2+ years of experience in a customer-facing or project management role for SaaS technology company 
Bachelor's degree or the equivalent 
History of leveraging product adoption data and/or customer insights to drive meaningful engagements 
Proven ability to manage a portfolio of accounts and/or projects 
Able to speak to both technical details and business outcomes in the same conversation 
Strong technical aptitude and a drive to learn 
Adaptable to change 
Critical thinking and proven ability to solve complex problems 
Excellent communication skills 
Strong organizational and analytical skills 
Customer-centric mindset 
Ability to build customer relationships

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