Wellframe helps healthcare organizations support every aspect of health beyond the four walls of care delivery. We provide care transformation services, a patented engagement platform, clinical programs that support the clinical and social determinants of health, and rigorous measurement.

Wellframe translates evidence-based, peer-reviewed guidelines and literature into an interactive daily checklist delivered to patients through the Wellframe mobile app. As patients engage with the Wellframe app, their data is shared in real time with their care team through the care team dashboard, which utilizes advanced algorithms to generate early intervention alerts. With secure two-way messaging, Wellframe facilitates long-term, trusted relationships between patients and care teams.

Overview

The Clinical Programs team at Wellframe works closely with all other Wellframe departments to design and create clinical programs, tools, and processes that help patients gain access to the knowledge and clinical expertise they need to manage their health needs at any given moment. Our work also focuses on providing decision support for clinicians and Wellframe dashboard users across our clients. Our team is made up of clinicians, health communications, and public health experts who enjoy working with colleagues from diverse backgrounds to solve tough health problems.

Role Overview

We are looking for a tenacious, diligent, and flexible project manager to support the clinical program creation and client launch processes at Wellframe. As part of the Clinical Programs team, you will be responsible for managing complex project plans that result in the on-time and in-scope delivery of clinical programs to the Client Strategy & Operations team for implementation at our clients. Part of this role includes distilling information from various sources (team meetings, client requests, prioritization conversations) and proactively incorporating it into dynamic, stepwise project plans. In our growing company, project variables can often shift, making this role perfect for a clear but accommodating project management professional. This is a highly collaborative role, partnering with internal team members to constantly establish available bandwidth, meet tight deadlines, and ensure that no detail is missed along the way.

Responsibilities:

• Develop and manage detailed project plans that integrate client priorities into established protocols for the development of Wellframe clinical programs; oversee the updating and successful execution of project plans once developed. 
• Coordinate meticulous and comprehensive documentation of the contents of clinical programs in client-facing materials. 
• Work with the Clinical Programs team to refine and improve the client launch and program configuration processes in order to maximize efficient internal communication and minimize inefficient workflows. 
• Collaboratively shape our team's project management approach by creating internal handbooks and defining best practices. 
• Serve as the main contact for the Client Strategy & Operations team to coordinate programmatic aspects of client launches and trainings, provide needed resources, and consistently work to improve processes in order to meet the changing needs of both clients and internal teams. 
• Proactively work to gain insight into inefficiencies in client launches and create processes to address them. 
• Program configuration and quality testing in Wellframe’s content management and internal admin systems. 
• May include: Content development or editing in accordance with Wellframe health literacy and style parameters. 

Our Ideal Candidate

• Bachelor's degree and 2+ years of project management experience 
• Experience managing and leading both internal team projects and client-based projects 
• Experience with project management software 
• Experience in population health / care / disease management, customer support, or related area of clinical health tech preferred 
• Strong writing skills. Content editing experience or experience developing patient education materials and/or health technology product materials, with a strong focus on health literacy preferred 
• Familiarity with basic concepts of programming (variables, logic statements, etc.) is a plus 
• Strong leadership, pragmatism, accountability, problem-solving, critical thinking, collaboration, and communication skills 
• Works well independently and effectively in a fast-paced, agile, start-up environment, with high attention to detail 
• “No task is too small” attitude, with an eagerness to learn new skills and proactively take on new challenges 
• Must be Boston-based or willing to relocate 

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.