Toast
We power successful restaurants.
Boston, MA

Business Systems Manager

Sorry, this job was removed at 4:11 p.m. (EST) on Tuesday, August 20, 2019
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Toast Overview:

Toast is a rapidly growing startup building the first all-in-one restaurant management software platform. Toast’s Android tablet based system helps restaurants operate more efficiently and connect with their customer base in new and innovative ways. We’re growing fast and have a customer base comprised of cafes, restaurants, bars and nightclubs across the country. We work hard and care about our customers’ success and we have a lot of fun doing it. As a startup, we move fast and have a lot of opportunity for career growth, so if you’re passionate about your work and want to be in a fun and growing industry, join us! You will be helping Toast to grow our business across the US and internationally.

Job Overview:

As a Business Systems Manager you will manage a team of Salesforce Administrators and developers responsible for providing technical solutions that meet the evolving business needs of the organization. You will collaborate with business stakeholders to scope and implement new technical initiatives, streamline, automate, and simplify processes and educate employees on the effective use of the technologies and processes necessary for the business to operate.

As a Business Systems Manager you will:

  • Manage the daily activity of business systems analysts and Salesforce Administrators, who interface with management and users across the organization
  • Identify, select, and implement best practices to gather, document, streamline, and improve business processes for the customer success department
  • Provide leadership, activity planning, and direction to complete team tasks, produce the required deliverables, track/resolve issues, and meet project milestones
  • Mentor team members, identify/develop opportunities for individual growth, and set a positive example for working in a team environment
  • Work with product ownership to manage and prioritize the team’s product backlog
  • Facilitate release planning and capacity planning for team’s initiatives

Do you have the right ingredients?

  • 4+ years of Project/Program Management, Business Systems Analysis, or similar experience
  • Management experience required 
  • Work experience in an Agile/SCRUM environment
  • Experience leading large scale applications and/or projects 
  • Excellent organizational, time management & verbal/written communication skills

Bonus Ingredients:

  • Prior work experience managing a CRM or ERP application (Salesforce, NetSuite, ServiceNow, etc)
  • Experience working with Jira
  • Six Sigma Qualifications
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What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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