Toast Overview:

We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

Job Overview:

The Business Systems Manager’s role will provide technical solutions to meet the evolving business needs of the organization. They will implement new technical initiatives; streamline, automate, and simplify processes; and educate other employees on the effective use of the technologies and processes. This is a hands-on position that requires an understanding of a variety of technologies as well as a willingness and ability to learn new technologies.

What you will do:

• Manage and provide direction to business systems analysts and salesforce admins, who interface with management and users.
• Drive and improve the practice of Business Analysis discipline. Identify, select and implement best practices and techniques to gather, document, streamline, and improve business processes and business rules.
• Mentor team members, identify/develop opportunities for individual growth, and set a positive example for working in a team environment.
• Provide leadership, activity planning, coordination and directions to complete team tasks, produce the required deliverables, track and resolve issues, and meet relevant project milestones.

Do you have the right ingredients?

• Strong Project Management Experience
• Previous supervisory experience required
• Excellent organizational and time management skills
• Action-oriented, "can do" attitude demonstrating willingness to accept accountability and responsibility for individual actions.
• Experience with Salesforce.com or another CRM system is required
• Familiarity with Agile methodology 
• Six Sigma Qualifications a plus
• Bachelor’s degree or equivalent experience