Business Systems Manager

| Greater Boston Area

Summary

The Business Systems Manager’s role will provide technical solutions to meet the evolving business needs of the organization. They will implement new technical initiatives; streamline, automate, and simplify processes; and educate other employees on the effective use of the technologies and processes.

This is a hands-on position that requires an understanding of a variety of technologies as well as a willingness and ability to learn new technologies.

Key Responsibilities

  • Demonstrated Program / Project Management experience
  • Manage and provide direction to business systems analysts and salesforce admins, who interface with management and users.
  • Drive and improve the practice of Business Analysis discipline. Identify, select and implement best practices and techniques to gather, document, streamline, and improve business processes and business rules.
  • Mentor team members, identify/develop opportunities for individual growth, and set a positive example for working in a team environment.
  • Provide leadership, activity planning, coordination and directions to complete team tasks, produce the required deliverables, track and resolve issues, and meet relevant project milestones.

Experience & Qualifications

  • Strong Project Management Experience
  • Previous supervisory experience required
  • Excellent organizational and time management skills
  • Action-oriented, "can do" attitude demonstrating willingness to accept accountability and responsibility for individual actions.
  • Experience with Salesforce.com or another CRM system is required
  • Familiarity with Agile methodology 
  • Six Sigma Qualifications a plus
  • Bachelor’s degree or equivalent experience
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.
401 Park Dr Suite 801 , Boston, MA 02215

Insider's spotlight

What are some social events your company does?

Toast puts a major focus on culture and centers its events around keeping Toasters engaged and social. In the past 6 months alone, we’ve had a competitive field day, a summer appreciation event (with a bonfire, food, drinks, and music), and a fall cookout where we had a pig roast and potluck. One of our own employees even performed with his band.

Brittany Rothstein

Training Content Specialist

What does your typical day look like?

Most mornings I take a second stab at a problem from the day before. With a good night of sleep I can look at things in a new light. If I’m still blocked, I’ll pair with someone after lunch. I love pairing with my teammates. Each of them offer something different and there are no egos on the table which creates an amazing learning environment.

Lisa Pan

Software Engineer

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Health Insurance & Wellness Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
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