Business Relationship Manager – Quote to Cash at Dynatrace

| Waltham
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We are hiring a Business Relationship Manager – Quote to Cash to help us continue to deliver meaningful improvements to our customer and employee experiences, through the use of best practice processes and industry leading cloud business applications.
 
This position is the bridge between the business stakeholders, IT with Finance, Renewals and services for Dynatrace’s quote to cash cycle. You will be responsible for fostering cross-functional business relationships, developing and managing roadmaps, defining business requirements, managing project intake as well as execution using an agile delivery methodology. You will also be responsible for planning and driving communication and change management activities.
 
This role reports to the Director, Technology Programs and Relationships and requires a high degree of collaboration with smart, passionate business minded leaders across the organization. Business process and technology acumen combined with an ability to build relationships, influence, bring a value-add perspective and to deliver quality solutions on time will be keys to your success.

Responsibilities

  • Be a leader, advisor and influencer for Dynatrace’s quote to cash cycle end to end.
  • Foster tight working relationships with cross-functional business stakeholders and collaborate on roadmaps, business cases, KPIs, and business requirements.
  • Execute projects working with stakeholders, using an agile methodology. Cross-functional teams include Engineering, Legal, Pricing, Marketing, Sales, Order Mgmt, Accounting, Licensing, Customer Success, Support etc.
  • Manage project intake and prioritization cross-functionally using a KPI based approach.
  • Drive implementation of best practice processes and supporting systems to deliver efficiencies, scale and improved experiences in our end to end Quote to Cash lifecycle.
  • Follow and contribute to improving our project management processes and tools.
  • Provide regular status updates and communications to various levels of the organization
  • Evaluate vendors and functionality for fit in the Dynatrace environment (application, process, strategy)
  • Responsible for setting, prioritizing, and evaluating the work generated by a Scrum team in order to ensure impeccable features and functionality of the product.

Qualifications

  • A minimum of 8+ years of experience in business analysis and program management.
  • Previous working experience as a Product Owner /Business Analyst.
  • Excellent knowledge of the entire quote to cash lifecycle in a subscription-based SaaS business.
  • Solid knowledge of CRM (Salesforce/CPQ)
  • Knowledge of Salesforce Financial force and ERP (NetSuite) a plus.
  • Past experience leading change management activities.
  • Excellent verbal and written communication skills. Ability to communicate complex issues in a concise easy to follow manner is essential.
  • Proven track record of successful project execution with agile methodology.
  • Ability to influence at all levels and functions within the organization to drive expected business benefits within a best practice framework.
  • Skilled in assisting business operations to articulate business requirements focused on efficient processes and tools.
  • Experience working with extended teams to provide improved reporting and analytics information with a focus on self-service technologies.
  • Working knowledge of Jira and Confluence.
  • Knowledge of Agile process and principles. 
  • Proven track record working in a fast-paced and agile team, focused on strong execution.
  • Quick learner with ability to figure things out with minimal supervision and adjust to changing priorities on the fly.
  • Ability to travel as needed.

Dynatrace provides software intelligence to simplify enterprise cloud complexity and accelerate digital transformation. With AI and complete automation, our all-in-one platform provides answers, not just data, about the performance of applications, the underlying infrastructure and the experience of all users. That’s why many of the world’s largest enterprises trust Dynatrace to modernize and automate enterprise cloud operations, release better software faster, and deliver unrivaled digital experiences.
 
We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an equal opportunity employer and VEVRAA Federal Contractor. We consider all qualified applicants of diverse background and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, veteran status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [email protected] Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement.
Note to Recruiters and Placement Agencies: Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.

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Location

Just 11 miles west of Boston, you'll find the Dynatrace headquarters, placed outside the bustle of the city in the tech-hub of Waltham.

An Insider's view of Dynatrace

How would you describe the company’s work-life balance?

Dynatrace has provided me with the tools and flexibility to work remotely (when needed) which has allowed me opportunities to be an involved, present parent and have the option to travel while still fulfilling the obligations to the organization I support.

Joe Callina

Lead Sales Recruiter

What does your typical day look like?

I start going through my Salesforce tasks and running through my Cadences in SalesLoft -- this consists of sending targeted emails, executing campaigns, and cold calling. Throughout the day I'm always on LinkedIn where I read any posting from my Named Accounts, read through profiles and network. I then communicate these findings with my Reps.

Kristen Armata

Sales Development Representatives NORAM

How does the company support your career growth?

Dynatrace has a fantastic training program in place to support new hires! The SDR team continues that training with weekly, monthly, and quarterly enrichment to help new employees gain the skills needed to be successful!

Jamie Mallett

Partner Program Manager NORAM

How do you make yourself accessible to the rest of the team?

From the time the new employees attend boot camp to their time in the field around the world, I make myself available to every rep, manager, SE...the entire organization for sales calls, employee meetings, partner calls, events, etc. I have direct communication with team members daily and I give everyone my number and they know they can call me.

Steve Pace

SVP, Global Sales

How has your career grown since starting at the company?

I’ve been with Dynatrace for 2+ years now and it’s incredible to look back and see how I’ve grown professionally over that time. From launching a company-wide employee advocacy program to having the opportunity to teach incoming “Dynatracers” about the benefits of social media.

John Rocker

Social Media Manager

What are Dynatrace Perks + Benefits

Dynatrace Benefits Overview

Being a leader in the market doesn’t mean it’s all work and no play. At Dynatrace, our employees take their jobs seriously but also like to have fun. While at work, we encourage you to take a break and enjoy a game of ping-pong, have a cup of coffee. Work flexibility is important at Dynatrace, we are investing in your growth and happiness! Dynatrace provides a comprehensive benefit plan that allows employees to select benefits that fit their personal needs and stay competitive in the market place.

Culture
Volunteer in local community
Greater Boston Food Bank. Cradles 2 Crayons.
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Acme employees can contribute up to $2750 annually to their FSA.
Disability Insurance
Disability insurance covers 100% of annual salary with no maximum.
Dental Benefits
Our dental plan covers $2500 of expenses.
Vision Benefits
Annual eye exams are $10 co-pay with $140 for glasses and contact lenses.
Health Insurance Benefits
Acme's health insurance policy covers up to 80% of out of pocket expenses.
Life Insurance
Life insurance is equal to 1.5 times an employee's annual salary.
Pet Insurance
Our pet insurance policy covers up to 90% of out of pocket expenses.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Dynatrace, Inc. 401(k) retirement plan offers pre-tax and after-tax contributions, a wide spectrum of investment options, loans and a year-end True-up.
401(K) Matching
Dynatrace, Inc. provides employees with a 401(k) matching plan managed by Fidelity. We match 6% of contributions up to 3% of an employee's annual gross pay.
Employee Stock Purchase Plan
Dynatrace, Inc. offers qualified employees to purchase company shares at a 15% discount.
Child Care & Parental Leave Benefits
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Acme Co. employees receive between 15 and 25 days per year of paid time off based on years of service.
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Employees have unlimited Sick days.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Dynatrace, Inc. offers pre-tax commuter benefits for all employees.
Game Room
Our game room includes Ping Pong, Pool Table, Video Games.
Stocked Kitchen
Dynatrace, Inc. has a fully stocked kitchen including unlimited snacks, coffee, tea.
Professional Development Benefits
Promote from within
Online course subscriptions available
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