Associate Technical Project Manager at Interactions

| Greater Boston Area
!Sorry, this job was removed at 4:46 p.m. (EST) on Thursday, January 30, 2020

Job Description Summary

Headquartered in the Boston area, Interactions, LLC is the world’s largest independent AI company. We operate at the intersection of customer experience and AI – two of today’s most innovative and dynamic industries. Leading global brands in a variety of industries rely on Interaction’s conversational AI technology to communicate with their customers every day.

At Interactions we are committed to transforming customer experience and passionate about the professional and personal development of our talented and enthusiastic team. We endeavor to create opportunities that advance the skills, interests, careers and lives of our employees. Come join our growing team!

The Associate Project Manager is responsible for the overall planning, coordination, execution, and completion of technical infrastructure and client implementation projects. Will also provide day to day operational support for multiple teams within the Technical Operations team.

Essential Job Functions*:

  • Provide timely support to clients and internal team members.
  • Develop and manage full-scale project plans and associated communications documents including to regularly keeping documents up to date.
  • Provide weekly updates for internal or client projects.
  • Work across multiple teams to help improve current processes.
  • Coordinate with Technical Leadership for implementing complex projects spanning over
  • Network/Telephony/System Administration environments.
  • Work with strategic vendors to ensure timely procurement.
  • Coordinate with our clients and other key stakeholders for equipment installations and activation.
  • Lead new client projects for the technical implementation.
  • Liaison between a multitude of different teams.
  • Laugh at your early mistakes… you won’t be alone!
  • Become a true member of the Interactions Technical Operations team!

Preparation, Knowledge, Skills and Abilities:


  • Degree in Business Administration or equivalent experience / technical degree
  • 1-3 years of direct project management experience
  • Experience working in a 24x7 production environment
  • Experience working in a fast-paced work environment
  • Use of critical thinking to curate improvements to established processes


  • Experience with networking/telephony/system administration environments.
  • Experience utilizing industry standard Project Management tools.

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.
*External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

  • Ability to identify scope creep and how to mitigate scope creep during the life of a project
  • Ability to predict challenges and proactively work to head-off obstacles
  • Familiar with Agile methodology
  • Familiarity with Microsoft Project, Smartsheet, JIRA, or other ticketing software
  • Driven to learn and try new things
  • Excellent verbal and written communication skills
  • Ability to demonstrate Interactions Values of:

○ Being passionate about customer service
○ Obsessing with our customer’s success
○ Respecting each other
○ Creating opportunity
○ Embracing disruption
○ Doing what we say we will do

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We are located in historic Franklin, MA home to the first public library. With public transportation, the commuter rail is walking distance!

An Insider's view of Interactions

What’s the vibe like in the office?

Interactions definitely has a work hard/play hard environment! Our hard work pays off in the form of different social events throughout the year, including mini-golf tournaments, halloween decorating/costume contests, Oktoberfest, and lawn games during the summer time!


Software QA Engineer

What is your vision for the company?

It is motivating and inspiring to listen to the success stories from our Clients and their customers. Our ability, as the technology team and the company to deliver a secure, reliable and scalable Platform that delivers the best of breed of our Conversational AI and Human Assisted Understanding technologies, is a major source of pride!


Sr. VP of Engineering

How would you describe the company’s work-life balance?

Interactions recognizes that our families, our hobbies, our physical & mental health, and our work are all equally important in creating employees who are strong, productive, and successful. We have an environment where people want to come to work, and also feel secure in their time away from work with generous PTO and flexible work schedules.


Talent Acquisition Coordinator

What are Interactions Perks + Benefits

Daily Stand-up
Open Door Policy
Team-Owned Deliverables
Open Office Floor Plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Commuter Benefits
Stocked Kitchen
Some Meals Provided
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Interactions offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Lunch and Learns
Interactions hosts lunch and learn meetings once per month.
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