Associate Project Manager, Consulting Services at Rapid7

| Greater Boston Area
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The Rapid7 Associate Project Manager, Consulting Services is responsible for managing the services delivery lifecycle from scheduling to lining up project resources, managing customer expectations, ensuring the project is executed well and then closing out the project. This role will reside on the Global Services PMO team, but have dotted line connections to one or more Practice Managers responsible for technical resources. As a result, the ideal candidate will be able to master resource competencies, manage customer, team and management expectations and drive results by leading without direct authority. In short, this is a significant role, which presents the opportunity to impact the growth and direction of the organization.

Job Responsibilities: 

Act as a clients’ project point-of-contact to ensure a smooth transition from pre-sales through delivery and project closeout 

Drive achievement of financial targets by scheduling and overseeing work in the project portfolio 

Manage engagement fulfillment to align with timeline, budget and resource requirements 

Manage resources to the appropriate mix of billable project or directed, objective-based activity 

Provide project leadership, as needed, for internal and subcontractor technical resources to ensure consistency of project delivery methodology 

Track customer satisfaction and initiate post-project introspection to drive continuous improvement efforts 

Work with Shared Services Manager to support and continuously improve the project automation modules within our CRM 

Hold Services peers and team members accountable to methodology and PSO best practices 

Actively participate in execution of Services team and personal quarterly goals 

Job Qualifications: 

Bachelor's degree or equivalent experience 

Two – four years of experience in a project management or operational role 

Proven ability to manage high volume of activity effectively in a matrix resource environment – you get stuff done 

You like to look at things from a lot of different angles and come up with great solutions – never settling for “the path of less resistance” 

You consider Excel and PowerPoint old friends, not enemies 

Experience with CRM Systems (NetSuite, a plus but not required) 

Fundamental understanding of project management methodology 

Strong communication skills and team-driven focus is essential as this team member will be expected to act independently, as well as collaboratively, with customers, peers, partners, and managers to ensure customer satisfaction and team goal achievement 

Job Plusses: 

Project Management Professional (PMP) and / or ongoing affiliation with the Project Management Institute (PMI) 

Experience working in a services organization within a software company 

It is not essential for candidates to have experience in the security industry but would be great if they have an appreciation of the types of solutions we provide.

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Location

Rapid7 is conveniently located between the North End and West End of Boston, with plenty of restaurants, bars and public transport close by.

An Insider's view of Rapid7

What does your typical day look like?

For the majority of the day it’s a mix of weekly check-ins with various teams, project updates, and the occasional brainstorm.

When I’m not in meetings I’ve got headphones in while planning, writing, or designing — at my desk or perched somewhere around the office.

Grace

Senior Brand Storyteller

What are Rapid7 Perks + Benefits

Culture
Volunteer in local community
Once a year, Rapid7 offices across the globe close for the day so employees can volunteer.
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong.
Stocked Kitchen
Rapid7 has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored sparkling water you can handle.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Promote from within
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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