Project Manager, People & Community Business Office - Remote

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Job Title

Project Manager, People & Community Business Office - Remote

Requisition Number

R7497 Project Manager, People & Community Business Office - Remote (Open)

Location

Arizona - Home Teleworkers

Additional Locations

Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 21 more}

Job Information

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Project Manager in our People & Community Business Office! Join us and support CSAA IG in achieving our goals.     

Your Role:

The People & Community Project Manager is responsible for leading large-scale and complex projects, ensuring that scope, timeline, budget, and outcomes are met. This role may lead or consult on small or medium-sized projects supporting our People and Community Business Office. This role requires advanced strategic skills, a deep understanding of project management methodologies, and the leadership necessary to effectively influence and manage resources, project team and partners. This role drives project success through effective leadership, collaboration, planning, execution and monitoring. 

A successful candidate can meet partners where they are to drive projects forward and demonstrate the value that strong project management brings to delivering projects on time with measurable outcomes.  

Your Work:

• Defines the project’s statement of work, scope, charter, objectives, requirements, and success criteria. 

• Develops and maintains detailed project plans, including timelines, milestones, RACI (Responsible, Accountable, Consulted, and Informed), budgets and resource allocation. 

• Defines and establishes a RACI with rules of engagement for the project team – communicates the RACI and sets expectations, roles and responsibilities of the project teams and SMEs. 

• Identifies and engages key business stakeholders, cross-functional partners, SMEs, and other team members. Collaborates effectively across all groups.  

• Creates visuals (e.g., Gantt charts, process flows, etc.) for the purpose of advising the project plan. 

• Uses advanced project management tools to track performance and ensure timely completion of activities. 

• Monitors project progress and performance against established goals and objectives. 

• Facilitates project meetings with agendas and ensures effective collaboration among team members. 

• Communicates project status, updates, and issues to executives, partners and team members. 

• Identifies and mitigates project risks and issues to ensure smooth project execution. 

• Resolves priority, work approach, or interpersonal conflicts to ensure project continuity and alignment with strategic goals. 

• Ensures compliance with company policies, procedures, and quality standards. 

• Provides guidance and support to project teams to resolve challenges and obstacles. 

• Provides mentorship and guidance to other project managers and team members. 

• Implements best practices and continuous improvement initiatives to enhance project performance. Aligns with strategic PMO on best practices and engages in community of practice.  

• Partners with change practitioners to identify gaps and incorporate change plans into master project plan. 

• Partners with leadership to continuously improve intake, dashboarding and other division-wide project processes.  

Required Experience, Education and Skills:

• Bachelor's degree in related areas, or an equivalent combination of education and experience. 

•  5+ years of experience with project management principles and methodologies obtained by assisting, coordinating or leading complex projects. 

• In-depth understanding of project management methodologies and best practices. 

• Proficiency in project management software and tools (Smartsheet, Asana, Monday, Project, etc.). 

• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

• Excellent communication skills. Ability to draft digestible executive and C-Suite communications and dashboards. 

• Ability to manage medium-to-large-sized projects with complexity. 

• Ability to read and apply technical requirements to project plans and identify process gaps, waste and improvement needs. 

What would make us excited about you?  

• Experience in one of CSAA IG’s business lines a plus. 

• PMI/PMP certification or equivalent program management certification preferred. 

• Understanding of strategic planning and business analysis. 

• Strategic thinking and ability to prioritize work with competing priorities. 

• Ability to adapt and be willing to identify what is “good enough” vs. perfection when it comes to PM methodology.  

• Ability to priori􀀀ze tasks and manage multiple projects simultaneously. 

• Strong leadership and team management skills. 

• Capable of leading project teams and coordinating cross-functional activities. 

• Ability to identify and mitigate project risks. 

• Enhanced problem-solving and decision-making abilities. 

• Knowledge of advanced risk management and quality control techniques. 

• Ability to mentor and develop other project managers. 

• Proficiency in stakeholder management and executive reporting. 

• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.).  

• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.). 

• Travels as needed for role, including divisional / team meetings and other in-person meetings.  

• Fulfills business needs, which may include investing extra time, helping other teams, etc.

  

CSAA IG Careers 
     

At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.   

  

Join us if you…  

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.  

• COMMIT to being there for our customers and employees.  

• CREATE a sense of purpose that serves the greater good through innovation.    

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more!  Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaa-insurance.aaa.com/us/en/benefits 

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us. 

If a reasonable accommodation is needed to participate in the job application or interview process, please contact [email protected].   

As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.  

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.  

CSAA Insurance Group is an equal opportunity employer.    

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.  

Must have authorization to work indefinitely in the US.  

Please note we are hiring for this role remote anywhere in the United States with the following exceptions:  Hawaii and Alaska. 

#LI-JH1

Knowledge, Skills and Abilities

Required:
• Strategic thinking and ability to prioritize work with competing priorities.
• In-depth understanding of project management methodologies and best practices.
• Proficiency in project management software and tools (Smartsheet, Asana, Monday, Project, etc.).
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Ability to priori􀆟ze tasks and manage multiple large-scale projects simultaneously.

• Strong leadership and team management skills.
• Excellent communication and negotiation skills. Ability to draft digestible executive and C-Suite communications and dashboards.
• Ability to manage medium to large-sized projects with complexity.
• Ability to read and apply technical requirements to project plans and identify process gaps, waste and improvement needs.
• Capable of leading project teams and coordinating cross-functional activities.
• Ability to identify and mitigate project risks.
• Enhanced problem-solving and decision-making abilities.
• Knowledge of risk management and quality assurance processes.

Preferred:
• Understanding of strategic planning and business analysis.
• Knowledge of advanced risk management and quality control techniques.
• Ability to mentor and develop junior project managers.
• Proficiency in stakeholder management and executive reporting.

Experience

Required:
• 5+ years experience with project management principles and methodologies obtained by assisting, coordinating or leading complex projects.
Preferred:
Experience in one of CSAA IG’s business lines a plus.

Education

Required:

Bachelor's degree in related area or an equivalent combination of education and experience.
Preferred:

PMI/PMP certification or equivalent program management certification