Project Manager

| Boston

Toast is a rapidly growing startup that is revolutionizing the way the restaurant industry does business by offering the first android based, all-in- one restaurant management platform. With our POS at the core and the additional functionality of credit card processing, loyalty programs, gift cards, online ordering, inventory management and more, Toast makes it easier for restaurant owners and operators to optimize their business.

Basic Function:

The Toast Project Manager is capable of handling all aspects of a large solution implementation. They use their industry and hospitality experience to manage the customer through implementation while managing and monitoring the implementation process through established best practices. They typically oversee a customer dedicated team of Services resources in addition to third party partners to ensure focus on objectives and milestones. The Project Manager works closely with the various department heads of the Toast organization and will report to the Director of Services.

Primary Duties and Responsibilities:

  • Single point of contact responsible for communication to the Customer and TOAST internal departments during implementation
  • Managing all aspects of the customer relationship from on-boarding through go live.
  • Managing and coordinate the activities of all TOAST departments during the project including Sales, Implementation, Customer Services, and Product Management.
  • Develop, execute and manage a project plan specific to the client and the agreed upon Statement of Work, budget and resources
  • Generate project status reports for customer and TOAST internal departments
  • Manage a comprehensive change control process across hardware, software, configuration, installation, and resource management
  • Effectively direct and motivate a team of internal support resources in accordance with TOAST’s mission statement values

Qualifications:

  • Experience managing projects including project planning and financial analysis
  • Motivate a team of individuals in a matrix management; proven team leadership and management skills
  • Previous stakeholder management of owners and executives. Preferably in a technology or hospitality based company.
  • Working knowledge in the fundamentals of managing projects as defined by the Project Management Institute
  • Excellent oral and written skills as well as the ability to consult and negotiate
  • Accomplished interpersonal skills and good business sense with the ability to see the larger picture
  • Experience in hospitality, related industry or consulting a plus
  • Technology or POS sales background is a plus
  • Bachelor’s degree or equivalent

Work Environment:

  • Works under supervision of the Director of Services who will assist in establishing work requirements and procedures
  • Must have ability to work closely with Product Management, Pre-Sales Engineers, Project Management and Customer Services teams
  • Must have the ability to work with minimal supervision
  • A strong spirit and energy to provide the best support in the restaurant industry
  • Comfortable working in an entrepreneur/start up environment
  • Self-Directed attitude and work ethic
  • Travel 10 - 20%
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.
401 Park Dr Suite 801 , Boston, MA 02215

Insider's spotlight

What are some social events your company does?

Toast puts a major focus on culture and centers its events around keeping Toasters engaged and social. In the past 6 months alone, we’ve had a competitive field day, a summer appreciation event (with a bonfire, food, drinks, and music), and a fall cookout where we had a pig roast and potluck. One of our own employees even performed with his band.

Brittany Rothstein

Training Content Specialist

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

Perks of working here

401(K)
Beer on Tap
Casual Dress
Commuter Benefits
Company Equity
Company Outings
Conferences & Training
Happy Hours
Health Benefits
Parking
Recreational Clubs
Stocked Kitchen
Unlimited PTO
Volunteering Opportunities
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