Toast is a rapidly growing organization building the first all-in-one cloud based restaurant management software platform. Toast’s Android tablet based system helps restaurants operate more efficiently and to connect with their customer base in new and innovative ways. We’re growing fast and have a customer base comprised of cafes, restaurants, bars and nightclubs across the country. We work hard and care about our customers’ success and we have a lot of fun doing it. 

The Project Management Team Manager is an extension of the Project Management team. This position focuses on enabling and allowing for growth and new challenges in a number of areas. There is a limited amount of traditional project management work along lead responsibilities to support and guide the team. The Project Manager Team Manager will define, improve and implement some training and system improvement with the goal of creating consistent delivery of Toast services, including support of on-boarding new Project Managers as well as driving ongoing, long-term improvement of the Project Management team’s skills.

Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Drive Project Manager productivity including facilitating weekly meetings to review the backlog and offering assistance where needed
• Overall support to the PM team
• Lead consistent 1:1's with team, foster open communication, work through backlog and challenges
• Act as the escalation point for Project Managers
• Take an active role in training new team members during Orientation on best practices
• Motivate team members, recognizing high performance and rewarding accomplishments
• Picking up / managing reassignment of overflow projects including PTO / sick coverage
• Communicate and collaborate with services leadership on process improvement
• Work with Services management to set clear and realistic team goals
• Monitor team performance and report on metrics
• Discover training needs and provide coaching and mentoring in day to day operations
• Listen to team members’ feedback and resolve any issues or conflicts

Required Qualifications:

• Bachelor’s degree
• At least 5+ years of experience in project coordination and management. Preferably in a hospitality focused environment.
• Substantial work experience in hardware and software implementations on an enterprise level
• Ability to prioritize and plan effectively
• High energy, enthusiasm, and passion for hospitality technology
• Proven ability to effectively coordinate and work across functional teams internally and externally, in-person and virtually
• Demonstrated ability to work well under pressure, thrive in a fast-paced environment and stay flexible through growth and change
• Dynamic and engaging style with excellent written and oral communication across different audiences and levels