Program Director

Position Overview:

As an Intapp Client Program Director, you will be responsible for managing a complex portfolio of software implementation projects and initiatives for Intapp’s top tier clients.  You will serve as an advisor & corporate ambassador to the client executive sponsor regarding all Intapp services and support initiatives and manage interdependencies across all initiatives/projects while ensuring that value is delivered on time and within budget. You will hold the primary responsibility for program success and customer satisfaction.

We’re seeking a senior, seasoned professional who is adept at leading large teams and strategic programs.

What you'll do:

• Prepare, plan, and lead Steering Committee meetings with client C-suite members

• Provide leadership and strategic oversight to project managers and other internal stakeholders

• Ensure that Intapp solutions and initiatives remain aligned with customer strategic goals throughout the project/software lifecycle; hold regular meetings with client stakeholders to

• Ensure that Intapp solutions are not only aligned to strategic goals but that they also are architected to best support client processes

• Dive into the details in a “hands on” capacity to assist project managers during critical project phases to ensure that deadlines are met, client expectations are managed, and all risks are mitigated, paving the way for successful delivery

• Ensure that value is understood and realized by the client at the platform level from the collective interoperability of implemented Intapp solutions; this includes working with Intapp architects/solution engineers to ensure the platform is architected in such a way to maximize value and performance

• Become a trusted advisor of the client Intapp sponsor and senior/executive client stakeholders, meeting regularly to garner their feedback, provide them with insight, and to get out in front of and risks and issues as they arise

• Manage escalations swiftly with senior client leaders, collaborating with the collective team to understand and resolve issues with a laser focus on client satisfaction.

• Manage and drive a program plan, to include interdependencies across initiatives, working closely with the project managers and initiative leads

• Interact regularly with senior client stakeholders and applicable organizations across Intapp to ensure program success

• Coordinate quarterly roadmap reviews with senior client stakeholders, working closely with various client departments and the Intapp Product team

• Manage large subcontractors who may be supporting the Intapp team across various initiatives

• Negotiate with senior level management (internal and external), as needed, to gain win/win resolutions

• Identify and match the skills of the project team members with projects and initiatives, including subcontractors, ensuring that they know and understand their assignments; this includes identifying any resource gaps on the client or Intapp teams

• Leverage and incorporate innovative methodologies, enablers, and best practices to accelerate delivery and time to value to customer

• Identify new opportunities to add value to the client and collaborate with the services segment leader and the account managing director on business development initiatives

What you'll need:

• A proven track record of successfully leading the growth for a global, signature client in a geo-dispersed, matrixed organization.

• A proven track record of at least 10 years of experience successfully delivering solutions for a diverse portfolio of large complex software products & implementations.

• A minimum of 8 years of experience working in a technology-oriented company.

• Legal, Risk, Accountancy or Strategic Consulting experience a plus

• A strong understanding of the software development lifecycle and agile methodologies

• Excellent written and verbal communication skills are a must; this position involves a significant amount of direct customer interaction

• Excellent organizational and administrative skills, must be detail-oriented

• Results oriented, resourceful, comfortable working under tight deadlines with a demanding set of internal and external customers in a start-up environment

• Self-starter with a demonstrated ability to multi-task

• Bachelor’s degree

What you will gain:

At Intapp, you’ll get the opportunity to bring your talents and intellectual curiosity to create better outcomes for our people and our clients. You’ll be part of a growing public company, with a modern work environment that’s connected yet flexible and where your professional growth and well-being are top priorities.  We’ll collaborate and grow together, supporting each other in a positive, open atmosphere that fosters creativity, innovation, and teamwork. 

Here, you will have the opportunity to:

• Expand Your Skills: Unlock your potential with professional development opportunities supported by a community of experienced professionals. We offer reimbursement for training and continuing education to help you stay ahead in your career.

• Enjoy Where You Work: Thrive in our modern, open offices designed to inspire creativity and collaboration. Our complimentary lunches and fully stocked kitchens ensure you have everything you need to stay energized throughout the day.

• Support What Matters Most: Our comprehensive wellness and flexible time off programs and our benefits are designed to care for you and your family.  Our family-formation benefits and support during your family-building journey ensure you have the resources you need when it matters most. We believe in giving back and supporting our communities with paid volunteer time off and a donation matching program for the causes you care about. 

Join us and be a part of a collaborative and welcoming culture where your contributions are valued, and your professional growth is a priority. Together, we are building a company of long-term value that we can all be proud of.

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Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws.

Please note: Intapp will not hire through text message, social media, or email alone. We will never extend a job offer unless you have been contacted directly by an Intapp recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in person meetings. Please note that Intapp only uses company email addresses, which contain “@intapp.com” or “@dealcloud.com” to communicate with candidates via email. Intapp will never ask for financial information of any kind or for any payment during the job application process. We post all legitimate job openings on the Intapp Career Site at https://www.intapp.com/working-at-intapp/. If you believe you were a victim of such a scam, you may contact your local authorities. Intapp is not responsible for any claims, losses, damages, or expenses resulting from scammers.