VP, AI Marketplace at Nuance

| Burlington
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Nuance is the pioneer and leader in conversational artificial intelligence (AI) innovations that bring intelligence to everyday work and life. We deliver solutions that understand, analyze, and respond to people, amplifying human intelligence to increase productivity and improve security. With decades of both domain and AI expertise, we work with thousands of organizations across a wide range of industries. 

 

Check out our team Life at Nuance!

 

Join our team! At Nuance, we are constantly reinventing how people connect with technology and with each other. Our AI-powered solutions empower organizations to transform “business as usual.” For decades, the world’s leading financial, healthcare, telecommunications, retailers, and government organizations have trusted Nuance to bring them award-winning solutions that deliver more meaningful outcomes and empower a smarter, more connected world. From clinical speech recognition technologies that free physicians to spend more time caring for patients to real-time intelligence that powers billions of customer interactions, we’re deeply committed to helping organizations push the boundaries of what’s possible.

 

Reporting to Nuance’s EVP and Chief Strategy Officer, the Vice President (VP) of the AI Marketplace (“AIM”) (AI Marketplace for Diagnostic Imaging - AI for Radiology | Nuance) will lead all aspects of the strategy and day-to-day operational performance for this emerging and nascent business. The AIM is one of Nuance’s critical new business growth initiatives and is being incubated with a dedicated team within Nuance’s strategy organization in tight partnership with the GM of the mainstream diagnostic imaging business unit. This leader will have full general management responsibility for the development of this new multi-sided network business and will own the entire end-to-end strategy, product management, sales, R&D, operations, and P&L. The company's objective is to leverage its significant existing footprint in imaging with its market leading solutions including PowerScribe reporting and PowerShare image sharing platforms to build a multi-sided network platform for AI powered imaging that Drives Value to All Key Healthcare Stakeholders across Providers, Health Plans, MedTech and Pharma – Driving Better Patient Care and Lower Costs through Better Utilization Management, Companion Diagnostics and Clinical Excellence.

 

Measurement of achievement will be based upon building critical mass and scaling the AIM across the key market segments.

 

He/She will be considered successful through the achievement of the following:

 

Strategy & Vision
The successful candidate will be responsible for setting a clear focus and vision for the AI Marketplace line of business, both on a short and long-term basis. An immediate priority will be to further segment the market between provider, health plan, medtech and pharma clients and use cases/value propositions leveraging the detailed work done to date. Key objectives include further refinement of key market segment “sweet spots” to drive business focus and staging.


Product/Market Fit and Roadmap
A key priority for the new VP will be to perform a review and evaluation of the existing AI Marketplace product strategy/capabilities in response to current and recent market trends, challenges and opportunities, and inflight client engagements. The result of this review will be a critical component of the strategic operating plan with a goal of enhancing AIM product capabilities, service offerings and go-to-market strategies to ensure accelerated client traction, network expansion and overall financial growth.

 

Client Identification and Traction
The AIM VP will be responsible, with support of dedicated sales and business development teams, for driving new client traction within the key market segments of providers, health systems, medtech and pharma. VP is expected to be fully engaged in client pitches, closing engagements, and delivering promised value propositions.


Team Building and Relationships
It will be critical that the VP drives the development, staffing and maturation of the team responsible for the success of AIM. He /she will provide highly credible and inspiring leadership to drive innovation and a unified set of goals for the AIM team. It is critical that the successful candidate develop collaborative relationships across the organization, especially with the leadership team running Nuance’s mainstream diagnostic imaging business. Goals will be achieved through teams that report directly and indirectly into this line of business leadership role.

 

 

Reporting Relationship

The VP will report to the EVP / Chief Strategy Officer of the Company.


Functional direct reports to this position include the following: Product Management and Business Development. Indirect functions supporting this line of business include: R&D, sales, customer success and back office functional support teams.

 

 

Candidate Qualifications

  • Minimum 5+ years as a proven General Manager driving early-stage HIT, HealthPlan, MedTech or Pharma businesses through incubation to scale – solving for market segmentation, product-market fit, business model evolution and early client traction.
  • Minimum 10+ years in Product Management, Marketing, Strategy in the Healthcare industry (HIT, HealthPlan, MedTech or Pharma), including experience leading across cross-functional teams and markets.
  • Experience in leading business creation process in both early-stage companies and within incubation/innovation programs with larger organizations.
  • A Bachelor’s degree in business management, engineering/computer science, clinical medicine, or related field; MBA strongly preferred.
  • Background in diagnostic imaging business a plus.
  • Strong proven operating experience and process for managing a high growth business.
  • Be a vision-based leader who has demonstrated an ability to anticipate future business opportunities, deal with early market uncertainties, organize the pragmatic tactics and has subsequently driven achievement of stretch goals.
  • Demonstrated success selling new solutions/new products to c-suite buyer personas within healthcare market.
  • Be a strong team builder who rigorously assesses talent, develops team members to their fullest potential, and aggressively holds his/her teams accountable for results.
  • Be an articulate and visible team leader and builder who communicates with passion, energy, intensity, and clarity.
  • Bring passion, and a successful track record, for customer service and the "customer experience."
  • Possess demonstrated experience with managing a dispersed/virtual organization

 

Leadership Characteristics

  • Intellectual and Conceptual Agility: an individual who is exceptionally skilled at grasping the essentials of complex situations and is equally adept conceptualizing solutions that are translatable into executable business initiatives.
  • Analytical: someone who can dive deep into the details while maintaining focus on
    the big picture, allowing for the formulation of executable strategies.
  • Organized: an individual who has a clearly defined approach for achieving results and can impart these attributes throughout the organization.
  • Competitive: a person who possesses an innate desire to be the best and pushes an organization to achieve the same.
  • Shape Strategy: partner with the Health Leadership executives to design an appropriate business strategy. Deep understanding of market headwinds and emerging trends.
  • Inspire & Influence: can energize people, teams, clients, customers. Natural, engaging leader with an outgoing and compelling communication style. High integrity, honesty, and passion.
  • Put Customers First: seasoned and mature; will inspire confidence in clients and build deep relationships built on customer needs and distinctive value.
  • Build Talent & Teams: possesses the ability to create trust and following. Experience building and leading high performing healthcare teams and developing a talent pipeline. This individual must be highly respected by both subordinates and peers in addition to superiors.
  • Drive for Results: focused on creating client-centric solutions that increase revenue and margin. Willingness to “roll up sleeves” and engage with team members to ensure outcomes. Focused on continual improvement, consistent revenue growth.
  • Disrupt & Challenge: interested in identifying new manners of market penetration and solution selling. Unafraid to challenge norms.
  • Lead Innovation: Willingness to collaborate across functional boundaries to contribute to broader business needs. Challenge his/her organization to experiment and scale.

 

Additional Information

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.

 

Nuance celebrates diversity and is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by law or Nuance policy.  If you need an accommodation because of a disability for any part of the employment process, please call 781-565-5086 and let us know.

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Location

Our headquarters is in Burlington, 30 minutes from downtown Boston, right off 128 and across the street from Wayside Commons (hello, shopping!).

An Insider's view of Nuance

What’s the vibe like in the office?

I enjoy being part of our diverse team. There are more than 20 nationalities represented, and we have quite different educational backgrounds and roles, like speech scientists, engineers and business people. We expanded the Vienna office in the last few years, and we cover all ages and levels of experience.

Gerhard

Senior Director Engineering - Dragon Medical One

What does your typical day look like?

On the Digital team, we work with the world’s most prominent and trusted brands, every day. Those brands depend on us every day to delight their consumers. We’re a true partner in their success; and we do it with the world’s brightest minds, and some really cool technology. Nuance truly empowers its people to change the world we live in.

Ben

Director, Software Development

How does the company support your career growth?

Career mobility ties into career development. You bring these core skill sets into these different roles, but what are the skills you want to expand on and grow? How does that fit into your overall career plan? Nuance is a place where you can try on different hats by sitting on different teams, or even just trying them on in your current role.

Michele

Program Manager, R&D Transformation Initiatives

How do you empower your team to be more creative?

We unlock the creative potential in everyone by creating an environment where people can trust each other and express their views freely. We follow three principles: focus on the customer and empathize to understand their needs, encourage risk taking, and create a platform to share the stories outlining creative ways teams solved problems.

Raghu

Vice President, Engineering

What projects are you most excited about?

I'm most excited about how we will take our expertise gained in the Voice channel to help customers deliver the same frictionless, yet highly secure experiences via Digital Web and Mobile channels.

Danny

Fraud and Biometric Sales Executive

What are Nuance Perks + Benefits

Nuance Benefits Overview

Our success as a company is made possible by our employees. Your passion, curiosity, and tenacity propel us forward and produce more value for our customers and stakeholders. In turn, we're committed to taking care of you with our comprehensive benefits and awards.

There's nothing more important than the wellbeing of your and your family. Our medical, dental, vision and financial health plans provide peace of mind now and in the future. Your family and friends will enjoy spending time with you thanks to our generous paid time off and flexible work benefits. And you will feel empowered to be your best self by utilizing our fitness and wellness offerings.

Culture
Volunteer in local community
The Nuance Cares program offers employees up to 16 volunteer hours of paid volunteer time off each year supporting a qualified non-profit organization of their choice.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Nuance employees can contribute up to the IRS maximum annually to their FSA.
Disability Insurance
Short-term disability insurance covers 100% of annual salary for a 26-week maximum. Nuance also offers long-term disability.
Dental Benefits
Our dental plan covers $2,500 of expenses.
Vision Benefits
The vision benefits plan covers 100% for annual eye exams with $150 for glasses and contact lenses.
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Nuance's team fitness initiatives include in-office yoga classes and sponsorship of a race team for the J.P. Morgan Corporate Challenge.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Nuance offers a 401(K) plan through Fidelity Investments.
401(K) Matching
Nuance provides employees with a 401(k) matching plan managed by Fidelity. We match 100% of the first 3% of eligible compensation and contributions up to 50% of the next 2% for a maximum of 4%.
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
We match dollar-for-dollar for a maximum of $1,000 annually.
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary and secondary caretaker.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
We provide up to 12 weeks of paid leave to care for a family member with a serious medical condition
Adoption Assistance
We reimburse up to $10,000 for eligible adoption expenses and 12 weeks of paid leave.
Return-to-work program post parental leave
Company sponsored family events
Fun and exciting bring your child to work program.
Vacation & Time Off Benefits
Generous PTO
Nuance employees receive between 20 and 25 days per year of paid time off based on years of service. We also provide 11 paid company holidays annually.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Nuance proudly includes Paid Sick Days as part of our overall Paid Time Off policy.
Perks & Discounts
Casual Dress
Commuter Benefits
We offer pre-tax commuter benefits for all employees.
Game Room
Stocked Kitchen
Nuance offers unlimited free style soda machine, Bevi drinks, cold brew coffee, iced coffee, specialty coffees including Dunkin & Starbucks.
Parking
We offer employees Free on-site parking including car pool spots, expectant mothers and electrical charging stations.
Relocation Assistance
Fitness Subsidies
Nuance reimburses its employees up to $150 annually for many of the most common health and fitness services and activities.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Nuance offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $5250.
Diversity Program
Lunch and learns
Nuance hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
Nuance funds business relevant certifications.

Additional Perks + Benefits

Nuance supports our Employee Resource Groups (ERGs): Nuance Pride, Women in Nuance (WIN), Multicultural Association for Diversity Empowerment (MADE). These groups sponsor internal and external events and activities to create awareness, provide resources and foster relationships across the globe.
We provide a choice of two medical plans. With our High Deductible Health Plan, Nuance provides a company contribution to the Health Savings Account.
We provide access to thousands of discounts and access to voluntary benefits such as pre-paid legal insurance, identity theft protection and long term care insurance
We also now reimburse up to $10,000 for surrogacy.

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