Technical Product Manager- Platform

| Boston

As a technical product manager for the platform team at Toast, your job is to drive the strategy and tactical tasks that it takes to keep Toast scaling year over year. Working with engineering leads across Development Operations, Development Tooling, and each of the feature teams, you will focus on three primary areas:

  • Platform scale
  • Platform security and stability
  • Platform infrastructure and internal technical enablement

You will be tasked with translating business goals (customer growth, SLA, speed of deployment) into epics, stories, and tasks for your engineering team, and ensuring the strategy of the Platform team is in line with the vision of Engineering leadership, Product leadership, and business-wide initiatives.

The ideal candidate for this role will be a former engineer or individual deeply familiar with SaaS platforms hosted in AWS, as well as familiarity with modern application development technologies and metrics / monitoring tools.

Responsibilities:

  • Learn the Toast platform and become a product expert 
  • Ability to write technical user stories, collaborate and communicate feature requests to Engineering teams in a fast paced, agile environment 
  • Ability to manage multiple projects and fulfill product requests while meeting tight deadlines
  • Follow-up with customers and prospects directly regarding product feedback and feature requests
  • Provide executive level presentations, training and documentation

Qualifications:

  • BS/BA or MS degree in Computer Science, Business, or related technical field or equivalent practical experience
  • 5+ Years of Experience
  • Excellent written and oral communication skills with strong analytical and technical abilities
  • Excellent leadership, project management, and organizational skills 
  • Familiar with:
    • Agile methodology
    • AWS, S3, EC2, ELB
    • Sumologic, Datadog, Datagrip
    • Dropwizard, NewRelic
    • Hibernate
    • Java
    • REST services, microservices
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.
401 Park Dr Suite 801 , Boston, MA 02215

Insider's spotlight

What are some social events your company does?

Toast puts a major focus on culture and centers its events around keeping Toasters engaged and social. In the past 6 months alone, we’ve had a competitive field day, a summer appreciation event (with a bonfire, food, drinks, and music), and a fall cookout where we had a pig roast and potluck. One of our own employees even performed with his band.

Brittany Rothstein

Training Content Specialist

What does your typical day look like?

Most mornings I take a second stab at a problem from the day before. With a good night of sleep I can look at things in a new light. If I’m still blocked, I’ll pair with someone after lunch. I love pairing with my teammates. Each of them offer something different and there are no egos on the table which creates an amazing learning environment.

Lisa Pan

Software Engineer

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

Perks of working here

401(K)
Beer on Tap
Casual Dress
Commuter Benefits
Company Equity
Company Outings
Conferences & Training
Happy Hours
Health Benefits
Parking
Recreational Clubs
Stocked Kitchen
Unlimited PTO
Volunteering Opportunities
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